Negative changes coming to the 4% US Bank Smartly credit card

20

Update 4/9/25: Since publishing this post a few weeks ago, several upcoming changes  to the US Bank Smartly card have been confirmed by Doctor of Credit via Reddit.

US Bank will be making changes to this up-to-4% card from April 14, 2025. If you apply for the card by April 13, you’ll be grandfathered in to the old version of the card and retain its existing features and benefits for an as yet indeterminate amount of time.

For anyone applying for the card from April 14, much of the card’s value proposition will be nixed:

  • Capped rewards – Additional rewards beyond the standard 2% will be capped at $10,000 spend per billing cycle. If you have a large enough eligible balance (more on that in a moment) to earn 4%, that means you’ll max out at $400 earnings per billing cycle, or $4,800 per year.
  • Eligible balances – To earn 2.5%, 3% or 4%, you’ll have to have a $10k, $50k or $100k balance in a US Bank checking account respectively. Having those funds in a savings or investment account will no longer be eligible – only a checking account. The US Bank Smartly checking account earns an appalling 0.005% interest, so for most people it won’t make sense to have $100k sitting there earning near-zero interest in order to earn 4% on a capped amount of spend each billing cycle.
  • Several excluded spending categories – As if those changes weren’t bad enough, US Bank will be limiting card earnings to the base 2% in the following categories:
    • Tax payments
    • Insurance
    • Education & tuition
    • Direct gift card-selling sites
    • 3rd party bill payments
    • Business-to-business payments
  • Average balance – With the original version of the card, your eligible balance to earn a higher cashback rate was based on a 30 day average. The new version will have a 90 day average, so you’d need to be even more careful to ensure you have a sufficient balance.

All-in-all, these changes will make the Smartly card much, much less attractive for future applicants. As a result, if it’s a card you’re interested in based on its current rather than future incarnation, you’ll need to apply in the next few days.

The original post follows.

~

Back in November, US Bank caused a stir with the launch of a new product called the Smartly Visa Signature Card. At its base, it’s simply a 2% cashback card, but magic happens when you have at least $100K on deposit with US Bank, transforming it into a 4% everywhere cashback workhorse. 

The $100K deposit requirement includes investment accounts and IRAs, making it a more easily-achieved hurdle than it might initially seem. However, once folks started to jump on board, we began to hear tales of tiny credit limits and issues with large purchases, although many others were able to proceed full steam ahead.

A couple of weeks ago, we reported that some Smartly cardholders were receiving letters from US Bank telling them that, if they continued using the card for “business purchases,” it would be cancelled. No one was quite sure what triggered those letters, or what specific activity it referred to, but it seems likely that it was related to total purchase volume.

Now, we’re hearing from reddit, Doctor of Credit and Danny the Deal Guru that new Smartly Visa applications are not being accepted in US Bank branches and product changes are no longer being allowed. There’s more than one report saying that bankers believe that changes are coming, which might include retirement accounts no longer counting towards the deposit requirement, an annual cap being placed on the 4% earnings or the card being discontinued completely.

US Bank Smartly credit card

Quick Thoughts

It should be noted that these are rumors so far, although I did call a local US Bank branch and was told by a banker that the only way for me to get the card would be to apply online. So it does seem like in-branch applications are suspended, which is a little bizarre to me. You’d think that they would suspend online applications first and keep in-branch going.

Since the card was initially launched, Greg has felt like it’s only a matter of time before limits will be placed on the 4% earning rate, as it would end up being a giant money suck for US Bank. I think Greg’s right and, based on the smoke we’re seeing, it seems like there’s fire here.

The reports that we’re seeing, combined with the suspension of in-branch applications and the warning letters that were sent out earlier this month, seem to add up to US Bank seeing more “abuse” than they were anticipating…and moving quickly to stop it. Who knew that offering a 4% cashback everywhere card might be expensive?

Want to learn more about miles and points? Subscribe to email updates or check out our podcast on your favorite podcast platform.
Subscribe
Notify of
guest


This site uses Akismet to reduce spam. Learn how your comment data is processed.

20 Comments
newest
oldest most voted
Inline Feedbacks
View all comments
Edwen

I pulled the trigger and applied for the US Bank credit card just before the April 14th changes, hoping to secure the previous offer. I even opened a Smartly Checking and Savings account to strengthen my relationship with the bank and hopefully maximize my chances.

Well… guess what? My new credit card was approved with a $500 credit limit. Yes, you read that right — $500!!!

For context, I already have a US Bank Cash+ card with a $20,000 limit and a credit score over 810. When I called in to ask if I could reallocate some of my existing credit line from the Cash+ card to the new one, I was told flat-out NO — no explanation, no flexibility.

Honestly, this whole situation feels like a joke. I’m now seriously debating whether I should close all my US Bank accounts, because this experience has been pretty discouraging.

Has anyone else run into a similar issue with US Bank or had success appealing a low limit or reallocation? Would love to hear your thoughts or advice.

Heronva

I to wonder how they approve CL. Until Xmas, I had no affiliation with USB. I applied for the Smartly CC, savings, and chk within two days. Each approved with CL 20K. Two months later I applied for Cash+ and received 25K CL. That was fine for. However, why bother with the scrutiny of approving a customer for a $500 CL and further alienating the customer?

duke5150

Have it. Love it.

Jack

Is anyone truly surprised? Refreshing the card so soon after initial release?

HeronVa

He Say, She Say, They Say… no one waits on the facts… I am willing to wager that the biggest complainers of this card are those that can’t maintain the minimum 5K to get 2.5% cashback. Unbelievable!

Barky

Seems like US Bank is even dumber than we thought…

Jim Worrall

US Bank has horrible customer service. It is appropriate they compensate customers for the risk of doing business with them. Depositing 100k with Bank America yields more cash back than the the Smartly. Robinhood Gold is a straight 3% without the poor customer service of USBank. Tons of credit union cards at 2.5% or more.
US Bank has no right to restrict customers’ purchase volume lower than their credit limit. US Bank should abide by the terms of the cards they issue.

Lee

Certain changes have occurred to the Smartly checking account as well. This should be no surprise to anyone. US Bank has been on a path of devaluation for a year and a half +/-. Expect more to follow. While US Bank is the fourth largest bank by assets, its leadership and product strategy are unsophisticated. When it’s venture beyond the plain vanilla, it’s had its fingers burnt and had to backtrack.

NateNate

“When it’s venture beyond…”

(Removed by admin)

US Bank is the 7th largest bank by asset as of 9/30/2024.

Lee

So noted.

Derek

I product changed from the Altitude Go card about six weeks ago and received/activated the Smartly card. My account still shows the Altitude Go card when I view it online. I called a support rep a week ago, and she said there was a known issue that they’re working on, but assured me I am earning cash back per the Smartly terms….. I haven’t seen that cash back appear.

Grant

I product changed 2 cards to 2 Smartly cards and the transition period took several weeks. In the USB app, if you go to the rewards tab of your Smartly card, does it show the 2% + 0% on recent transactions?

Derek

Yes it does! That’s encouraging.

Grant

Mine went from “2% + 0%” to “2% + 0.5%” to “2% + 2%” over a few weeks.

WrightHI

I’m just happy (and kind of astonished) that grandfathered AR keeps on keeping on.

Lee

But, no one should be surprised if there’s an adverse change. Such as 0.8/1.0 CPP redemption.

DaveD

Following

Mary Jane aka Spiderman's girlfriend

It is difficult to comprehend that US Bank didn’t anticipate this….

RH2

I’m shocked that a card having what manufactured spenders love is attracting manufactured spenders!

LarryInNYC

What could possibly have gone wrong?