During the pandemic, each of the domestic US airlines has announced that they were eliminating change fees. That’s awesome. But the details can be hard to remember. Which fare classes apply? Do we keep the fare difference if the new flight is cheaper? Are standby fees eliminated too? What’s happening with award change fees? The answer to each of these questions differs by airline. This post offers a few quick reference tables to answer those questions.
UPDATE 6/22/22: We removed the COVID waiver section of this post. Also updated to account for recent AA changes:
- As of 6/10/22, AA has brought back change fees for flights originating in Europe, Asia, and the Pacific
Table of Contents
Paid Fare Change Fees
Here are the situations in which change fees are waived:
| AA | Delta | United | Alaska | Hawaiian | JetBlue | |
|---|---|---|---|---|---|---|
| Basic Economy | Fees NOT waived | Fees NOT waived | Fees NOT waived | Fees NOT waived | Fees NOT waived | Fees NOT waived |
| All other paid tickets | Fees waived on flights originating anywhere except Europe, Asia, and the Pacific | Fees waived on all flights originating in North America. | Fees waived on all flights originating in the United States or between the U.S. and Mexico or the Caribbean | Fees waived for all routes | Fees waived for all routes | Fees waived for all routes |
| What if new flight is cheaper? | Fare difference preserved for future flight | Fare difference preserved for future flight |
Fare difference preserved for future flight | Fare difference preserved for future flight | Fare difference preserved for future flight | Greg’s guess: Fare difference preserved for future flight |
Award Ticket Fees
Here are the situations in which award change fees are permanently waived post-pandemic:
| AA | Delta | United | Alaska | Hawaiian | JetBlue | |
|---|---|---|---|---|---|---|
| Basic Economy | Fees NOT waived | Fees NOT waived | Fees NOT waived | Fees NOT waived | Fees NOT waived | Fees NOT waived |
| Change Fees Waived for These Routes: | Fees waived on flights originating anywhere except Europe, Asia, and the Pacific | Fees waived on all flights originating in North America. | Fees waived for all routes when changed more than 30 days before. Fees also waived within 30 days for flights originating in U.S. | Change fees waived for all routes | Change fees waived for all routes | Change fees waived for all routes |
| Cancellation Fees Waived for These Routes: | Cancellation fees waived for all flights originating anywhere except Europe, Asia, and the Pacific | Fees waived on all flights originating in North America. | Cancellation fees waived for all routes when cancelled more than 30 days before departure. | Cancellation fees waived for all routes | N/A. Hawaiian charges $30.00 for tickets wholly within Hawaii; $150.00 all other tickets |
Cancelation fees waived for all routes |
Same Day Changes
Only AA, Delta, and United have announced the elimination of same day change fees. This chart shows the current rules as to who gets free changes (to the best of my knowledge):
| AA | Delta | United | Alaska | Hawaiian | JetBlue | |
|---|---|---|---|---|---|---|
| Same Day Standby |
Free for all members as of Oct 1 2020. | Free for all members as of Aug 2021. | Free for all members as of Jan 1 2021. | See note for rules** | See note for rules*** | |
| Same Day Confirmed |
Free for select flights and members* | Free for Gold elite & higher | Free for all elite (Premier) members. | Free for MVP Gold or when booked on fully refundable tickets | Free for Mosaic members or Blue Extra fares |
* AA offers free same day confirmed changes for AAdvantage® Executive Platinum and Platinum Pro status (and companions in same reservation), oneworld® Emerald members with elite status on Alaska Airlines, and those flying award tickets or Unrestricted Economy (Y fare), Business, First, AirPass.
** Alaska offers standby at no cost only if your travel meets one of these conditions: 1) You are traveling on a nonstop flight between: Anchorage and Fairbanks; Seattle and Portland; or Seattle and Spokane; or 2) You have a refundable First Class or Main Cabin ticket; or 3) You are an MVP® Gold Mileage Plan member.
*** Hawaiian Airlines offers same day standby for flights to neighboring islands only for Gold and Platinum elites, and Corporate customers who booked through their corporate portal.
Other Changes and Enhancements
United allows customers to pay to change basic economy to economy
Basic economy tickets are usually nonrefundable and non-changeable, except when covid or other waivers are in place. Now, though, United has added the option to pay $45 each way to upgrade from basic economy to regular economy so that you can change your flight as needed. Details can be found here.
Delta eliminates 72 hour award change rule for domestic flights
Delta has issued the following statement:
Effective immediately, Delta is making the following permanent changes for travel within the U.S. (including Puerto Rico and U.S. Virgin Islands):
- Eliminating the $150 redeposit fee to cancel an award ticket and the $150 reissue fee to change an award ticket for all SkyMiles Members. This covers travel on all tickets, excluding Basic Economy fares.
- Allowing changes and cancellations on award tickets before departure for all SkyMiles Members, excluding Basic Economy fares. No longer will changes and cancellations made within 72 hours of departure result in the loss of miles on domestic award tickets.
AA Changes Basic Economy
American Airlines announced a number of changes to basic economy:
Later this fall, members who have achieved Elite status with the AAdvantage® program will receive the benefits they’re accustomed to no matter the ticket they purchase. In addition to enjoying Priority Access/Preferred Boarding, our elite members who purchase a Basic Economy fare will now be able to access their:
- Upgrade privileges.
- Elite seat privileges, including access to Main Cabin Preferred and Main Cabin Extra seats.
- Same-day confirmed flight change benefit.
Effective Jan. 1, 2021, Basic Economy tickets will no longer earn elite qualifying dollars, miles or segments toward future status.
As airlines continue eliminating change fees, we’ll continue to update this post.
Previous Updates to this Post
- UPDATE 8/14/21: United has followed Delta’s lead with similar changes:
- Added a new COVID related waiver: Customers booked in Basic Economy can make changes to their flights purchased through 12/31/21 for travel completed by 12/31/21. Travel for the changed ticket must begin by the expiration date of the original ticket (12 months from the date of the original ticket purchase).
- Basic economy tickets can continue to fly standby for free on the same day of travel to the same destinations.
- UPDATE 8/6/2021: Delta has made a few positive changes:
- Added a new COVID related waiver: Customers booked in Basic Economy can make changes to their flights for travel happening 7/28/21 through 12/31/21.
- Basic (non-elite) members can now standby for same-day earlier flights for free, but only when a confirmable change is not available. Confirmed same day changes still incur fees. Same day standby applies to those flying within the United States, Puerto Rico or the U.S. Virgin Islands Details here.
- UPDATE 5/4/2021: Now that JetBlue is the only airline continuing to waive change/cancel fees for basic economy tickets (through 5/31/21), we’ve moved the COVID Waiver section below the permanent change charts.
- UPDATE 4/1/2021: JetBlue has extended change and cancellation waivers for all fares (including Blue Basic fares) through 5/31/21. United now offers electronic travel certificates when switching to a lower fare. Alaska, Delta, Hawaiian, and United have extended waivers for basic economy fares purchased through April 30th. AA never followed the pack.
- UPDATE 2/17/2021: JetBlue has eliminated change and cancellation fees except for Blue Basic fares. That’s the good news. The bad news is that Blue Basic fares no longer offer free carry-on bags.
- 12/14/20: A Delta spokesperson has confirmed that the elimination of change fees for flights from North America to anywhere in the world applies also to award tickets.
- 12/9/20: Delta has eliminated change fees for Delta tickets when flying from North America to anywhere in the world. Additionally, Delta has extended the existing waiver of no change fees for all tickets purchased through March 30, 2021 (prev Dec 31), for travel at any time to anywhere. Similarly, United has eliminated change fees for United-issued tickets originating in the United States. And, like Delta, United has extended their pandemic change fee waiver for all tickets purchased through March 31, 2021 (prev Dec 31 2020).
- 11/19/20: AA has eliminated change fees for international tickets originating in North America or South America.
- 11/10/20: American Airlines has eliminated all award change and redeposit fees for both AA and partner flights! Phone booking fees are eliminated too.
- 9/22/20: Among other enhancements, Delta has announced the removal of change, cancel, and redeposit fees for domestic awards. For these awards they’ve also removed the 72 hour-in-advance requirement. I’ve updated the tables below accordingly.
- 9/9/20: United has announced that they’ve extended the elimination of change fees to include Mexico and the Caribbean. H/T View from the Wing
I am trying to find information that AA brought fees for flights originating in Europe, Asin and some other places and unable to find anything.. Their main page des not have these restrictions. I recently booked an award flight NRT – BKK via the phone and the agent quoted that this is a fully refundable ticket.
Clarification question on the “originating in” verbiage… If I book a round trip AA award from the US to Japan and back, is that entire itinerary considered originating in North America, or is the return flight considered to be originating in Asia and thus only half of the itinerary qualifies for the change/cancellation waiver?
Hey guys, Just checking if the information here plans to be updated. Some of the fields mention expiration date, so dont know if there were new changes
The chart says fees aren’t waived for AA basic economy awards. I think that doesn’t exist. I’ve never seen an AA basic economy award.
[…] many airlines have had flexible change and cancellation policies due to the pandemic, the difficult thing has been navigating what happens to the various credits. Under the current […]
Hey Greg / Nick, this is a great resource, I have a couple suggestions for you that I think would improve it even further:
Lots of great suggestions, thanks!
1. Will do soon
2. Done (added section near bottom)
8. Done
The rest will have to wait until I have more time to research.
Happy to help, and glad it was well received 🙂
Want to add a DP for Delta. Their twitter support is incredibly helpful, was able to change a basic economy flight 4 hours from departure with no fees, they even credited me the difference
Awesome!
Can confirm Alaska will issue an ecredit if the new fare is lower after changing a flight
Thanks! I updated that section of the post.
so now I can change my AA award ticket without paying any fee and have my miles redeposited into my account ?
Yep
Is this true if you use AA miles to fly on someone else’s metal? Same question for the other currencies in your super helpful award chart.
Yes to both.
Really useful, but there should be another row for Paid fare, post-pandemic, _cancellation_, in addition to change. You have that for award flights but not paid. If no one is offering that it would still be useful to have it as a reference in the table. Thanks for the work.
Agreed. If I paid for a one way cash ticket from Mexico to the US but need to cancel, what will happen?
Great suggestion. I believe that in all paid ticket cases you get a credit good for a year. I’ll have to double check that and add a row for it.
also carry on baggage fee
Greg, can you please confirm if the following recent statement is accurate
“Alaska airlines Partner award bookings made on or after May 1, 2021 may be canceled online for no fee”.
https://www.alaskaair.com/content/travel-info/policies/how-to-manage-my-reservation#:~:text=Partner%20award%20bookings%20made%20on,%2C%20chat%2C%20or%20call%20reservations.
I just want to make sure that if I make a partner reservation (e.g., Emirates), it can be easily canceled without a redeposit fee.
Also please clarify the United partner international award booking cancellation policy in your table (if the partner award flight is originating and landing outside the US (e.g., SAS booking from LHR to OSLO)).
Yes, my understanding is that all award bookings (including those where Alaska is not the operating carrier, like emirates) using Alaska miles may be canceled for no fee.
United: I think that United does still charge fees for awards that originate outside of the US, Mexico, Caribbean, Puerto Rico, and U.S. Virgin Islands
Please update the table under Alaska airline award ticket cancellation fee policy to reflect the updated information so it will help other readers. It currently says “Details Not Yet Announced”.
Thx
Thanks. I didn’t realize that was still written that way. Updated.
what about spirit?
United extended the expiry date of some Travel Bank funds too.
Thanks for updating this resource, Greg. For Hawaiian, it says customer loses residual value if new flight is cheaper. Is this a new development? I have a cancelled ticket with them and made sure over multiple calls in Dec 2020 that the residual value is NOT lost. There’s also a Flyertalk post around the same time confirming this in the Hawaii-based airlines forum.
Thanks for this. I’m not sure where I got that info but I see now on the Hawaiian website that you should keep the residual value. I’ve updated the post.
GREG — Is the workaround for the Cancel Fee on United Award tix when less than 30 days to change to a date far ahead and then cancel should you wish to do so???
Many thanks!
I was thinking the same. I’d expect that to work, but I haven’t tested it.
Thank you!
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Hi Greg, under the “Award Ticket Fees” chart, you have written for Jetblue: “Change/Cancellation fees waived except for Blue Basic awards“. I don’t think you can use points to book Blue Basic tickets. If you book with points, the lowest ticket level is “Blue” (and the price in points is calculated off the cash price of the Blue ticket bracket). I always thought that was dumb, but at least award tix will still get a free carryon bag.
Good catch Matt. Fixed.
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[…] though, Delta has made most award changes and cancellations free to everyone. All award flights originating in North America offer free changes and cancellations. This makes the Platinum elite free change benefit nearly worthless: it will only be useful for […]
So for Delta Award tickets overseas, it sounds like I’ll have to book a round trip originating in North America to have free cancellation. I like booking separate one way flights, but my return flights would still have the $150 rebank miles fee. I guess this is still an advantage to Delta Platinum status.
Can someone link to a United policy that aligns with the post-pandemic policy stated above. The United twitter team told me several days ago that flights departing in 2021, the award cancellation fee is $75 (if done greater than 60 days out) and $125 (less than 60 days out).
Can you provide a link to show where you can cancel an award flight for free on United 30 days out? I can only find where it says 60 days.
TIA
Sure: https://www.united.com/ual/en/us/fly/travel/change-fee.html
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Thanks for comparison. Delta domestic policy includes free rebanking of award ticket miles but the new Intnl. extension doesn’t? Really? Disappointed that Delta didn’t replicate American’s policy more precisely.
I expect we’ll hear from Delta soon that this policy does extend to award tickets. I’ll update this chart if/when that happens.
Hi Greg – thanks for the helpful chart. It would be great to also have a resource for hotels showing, for example, which ones give free parking on award stay, waive resort charts for top tier members, etc. Does such a chart exist that I overlooked?
Can I change the route of a ticket? Or even change the traveler?
Route: Yes. Traveler: No (this latter answer may vary by airline though — I’m not certain).
Thanks!
I wanted to take advantage of the amex offer on Delta purchase for some travel next year (but not sure of the destination right now). It’s good to know I can change the route.
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Could you please add Spirit airlines to this chart? Thanks 🙂
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What if you get an award ticket now (before 12/31/20), for travel before 12/31/20), and you need to cancel — can you redeposit the miles without a fee? Your chart only references tickets issued after 12/31/20.
Thanks for this info!
Any thoughts on this?
I’ve been trying to find time to investigate this. The airlines don’t make it obvious what happens. I am hoping to update this post with that info in the next week or two though
Very helpful to have this summary. Thanks.
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I’d love it if Avianca Lifemiles would join the party. Also too bad the Amex Airline fee credits can’t help for an Avianca charge.
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What about cancelation fees? Are they zero now?
If I cancel a flight, will I get all the funds back for ANY future flight? or do I have to CHANGE the flight to a different one when I cancel?
I *think* that if you cancel you’ll get back travel funds for that airline and can apply those funds to any flight
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To clarify, under the award travel: Fees for canceling awards and redepositing miles after 12/31/20 is not correct. It should be Fees for canceling awards and redepositing miles ISSUED after 12/31/20. You should be able to buy an award ticket in 2020, and cancel/deposit for free in 2021. Am I right?
Yes, that’s right. I’ve updated it.
Just to make sure when you said “Change fees waived in all fare classes” for award ticket, do you mean any award ticket disregard it’s international/domestic route or partner airline(e.g. book EVA airline with UA miles)? thanks.
That’s my understanding, yes. We haven’t yet seen detailed terms though.
What about AA web specials?
That’s a great question. AA’s announcement simply said that the changes apply to award tickets as well. My guess is that it might not apply to web specials. We probably won’t have full details until maybe December.
Take this with a grain of salt, but the Alaska Airlines Twitter team said change fees will still apply to partner award tickets.That would have been the most valuable aspect for me.
I hope they were wrong about that!
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Do you know how it would work with Alaska partner award tickets? Thank you
My understanding is that if you use Alaska miles to book partner flights you should get free changes. We’ll have to wait until they roll out full details to know for sure.
Thanks! I reviewed it over and over and thought it was just a bit vague in this area.
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If the new flight is more expensive, then is the fare difference charged?
Yes
Can awards be redeposited for free right now for travel before 12-31-20? It’s never been clear to me.
Honestly I don’t know.
“Change fees waived for travel more than 60 days out AND for travel within US 50 States, Canada, Mexico, Caribbean, Puerto Rico, and U.S. Virgin Islands”
That should be an OR:
“Change fees waived for travel more than 60 days out internationally OR anytime before departure for travel within US 50 States, Canada, Mexico, Caribbean, Puerto Rico, and U.S. Virgin Islands”
Thanks. I separated it into two sentences to avoid confusion.
You may want to add info about whose policies apply to pre-covid Tix..for example ticket issued in Jan20 for travel in Feb20
why?