Last week, Miles Earn and Burn posted about a recent delay in the posting of coupon credits from various American Express card benefits. We’ve also received a couple of anecdotal reports of delays in the posting of welcome bonuses. We see this happen almost every year (sometimes a couple of times per year). The moral of the story is always to relax: your stuff will post.
A few years ago, I wrote a post titled Relax: Your elite stuff will post. That one was in response to many comments and messages we had received upon the dawn of a new year about the delay in posting expected elite night credits, rollover miles, etc. We often see the same thing regarding Amex coupon credits, airline incidental fee credits, welcome bonuses, etc.
Many Amex benefits tend to post like clockwork…..until they don’t. That is to say that you’ll often see a qualifying charge receive its corresponding credit (assuming you’ve enrolled where enrollment is required and made a qualifying charge) within a few days. It may have reliably been 3-5 days after the charge for months or even years. We inevitably see a period where some stuff just starts posting slowly and some folks panic about why they haven’t received a credit on day 4/5/6/etc and some will start chatting with support or declaring that this has died or that no longer works, etc (sometimes after being given inaccurate information from a chat representative). Almost without fail, the solution is to just wait a week or two or even three — we sometimes just see a delay in credits and bonuses posting. It is very unlikely that there has been any change in the way things work but rather we sometimes see a bottleneck.
Unfortunately, chat representatives may dole out incorrect information, either because they are answering based on what they think is true or based on what someone else thought was true and passed on to them as though it is infallibly true. Remember that the average chat representative has probably never had the exact card that you’re calling about and probably hasn’t made the type of purchase you’re making and therefore isn’t speaking from experience but rather a script. They may legitimately (but mistakenly) think that your qualifying purchase doesn’t qualify.
I’d always give it a minimum of 2-3 weeks (and more likely a month or more) before I worry about a benefit or welcome bonus that hasn’t posted on the timeline I expected. These things almost always work themselves out within that window. If a month goes by without receiving a credit of some sort that you expected, then it might be time to either reach out to the issuer or ask around in Facebook groups, etc. Before that, it’s probably just a temporary slowdown that will resolve itself.
For what it’s worth, my own wireless services credits haven’t posted for this month, but my $20 flexible business credits have. Your mileage may vary, but your patience should remain constant.
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Hotel charges from Feb 25 reimbursed for $50 on Surpass card on Mar 19.
It took a month, but my airline incidentals finally posted.
$50 Platinum credit for a Saks purchase on Feb 21 just posted today.
My SW ticket purchases for $88.48 and $101.68 finally posted. Purchases were from Feb 18 and one credit shows March 12 and the other March 13. Bus. Platinum.
My Biz Plat wireless credit just came in this morning. Still waiting on all the Hilton hotel, resorts, and airline credits though
Nothing normal about what’s going on. I track my coupon book credits, offers, credits, retention and SUB religiously and these delays have never occurred before IME.
You must be new to this here, but this has happened to the rest of us on occasion for years.
Not like this
Anyone had luck with United travel bank credit since Jan. 25th on either Aspire or Platinum cards ?
Waldorf Las Vegas would not give me late check out stating they are sold out. I had a reservation for Tea room at 1 pm and since I had checked out they would not let me put bill on my room. I was trying to use my $200 Aspire resort credit. I ended up putting it on my card and after about 2 weeks a rep on chat fixed it.
My Brilliant dining credit is 3 weeks late. It normally posts in 3 days. Chat session told me to wait 6-8 weeks per the terms and conditions. First time in 3 years it has taken this long
I concur…Sometimes the credits post in a few days other times weeks, and then they are back dated sometimes like the FNC hotel credits.
Will credits or points ever post after the card is closed?
For example, the 35% airline rebate on the Bus Plat. Or the wireless credit?
I’m waiting on those and have to close in the next couple days.
Still waiting on aspire resort credits
my gold dining credit hasn’t posted but of course the $7 dunkin posted almost right away. Aspire credit has also not posted in the last week
I just got the Amex gold and used the ubercash benefit in Feb on ubereats.
I can see I have another $10 for March, but it is not applying automatically at check out. The use uber cash button is turned on. Account showing my benefit but just won’t apply the uber cash upon check out. Anyone having the same issue? Appreciate any thoughts. Thank you!
I missed out on the cheesecake credit last month and this month.I was sure to enrolled in the benefit along with Dunkin but somehow it didnt show and I have to reenroll. 🙁 Will have to make another trip to cheesecake. Dunkin posted no issue.
So not just me! I did call. February Cheesecake Factory on Gold credit didn’t post but agent was able to push it through. February Resy credits didn’t post on Delta cards but March did. AMEX needed to open up a case and nothing yet. AMEX credit on Marriott didn’t post yet after a week. Hilton counter for $30k certificate not up to date.