Last week, we wrote a post covering the new ability to self-apply Hyatt Suite Upgrade Awards (SUA) and Club Access Awards online without having to call or message a rep to manually apply them.
I might have buried the lede a bit, however. One of our favorite parts about this change is that there no longer needs to be standard room availability in order to apply a SUA online. As long as there’s a standard suite available, you can now book directly into it. Previously, this was only possible only with some reps who knew what they were doing, making it complete pain to get it done. (h/t: MilesTalk, Frequent Miler Insiders)
We put this in the original post about the changes, but heard that multiple folks were still unaware, so figured a separate post about it was warranted.
How to apply Hyatt Suite Upgrade Awards online
Guest of Honor, Club Access and Suite Upgrade awards can now all be added as a part of the normal booking process.
On the website, there is a menu at the top of the search results screen that allows you to apply existing awards to the room results listed beneath. You simply choose what you want to use and finish the booking.
When booking through the app, there is a dropdown menu called “Available Awards.”
By expanding this menu, you can see all the awards that are currently live in your account:
Once you select an award, it will automatically be applied to the room and rate that you choose. When you’re choosing to use a Suite Upgrade Award, the display will change to show you the new rate for a suite with the award applied:
Indeed the best part of this change might be that you can now book an available suite directly, even if there is no standard award availability. In the past, most reps wouldn’t let you use a suite upgrade unless there was a standard room available to book first. Now, a standard suite will be available during booking even if there’s no standard room available…and you can easily book itself. That’s a marvelous upgrade to the utility of Suite Upgrade Awards.
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So, they are basically following their own rules. Nothing has really changed.
[…] of time as these needed to be applied by a phone representative in the past. Now, Frequent Miler is reporting that members can book directly into a standard suite with an award when a hotel does not have a […]
[…] hat man zusätzlich auch ein sehr nettes Feature ermöglicht. Frequentmiler.boardingarea.com ist aufgefallen, dass man nun auch ohne Verfügbarkeit von Zimmern bei Verfügbarkeit von […]
Wasnt this posted in other places for months, no HT? I thought yall better than this
Nope, you couldn’t book SUAs online until last week. If you read the post, which it sounds like you didn’t, we hat-tipped both MilesTalk and Frequent Miler Insider readers who brought it to our attention (in the second paragraph).
I’m glad you thought we were better than not attributing it, though. We’d like to think so, too.
I’ve always been curious if, as part of the hiring/screening process, Greg has you write a sample post, he goes on there and writes a bunch of (removed by admin) comments, and then he sees what replies you can come up with.
You’re all very good at it. But maybe that’s just due to lots of practice.
By the way, the List of Current Hotel Promotions that you just updated doesn’t appear to have a way to add new comments. Not sure if intentional.
Thanks for the heads up! Fixed the Hotel Promotions post.
Yesterday I booked a 3 night stay with SUA. Prior to this change, one of those nights had no standard suite availability, only premium availability, so I didn’t have hope I would be able to apply the SUA. I was just practicing the new system and voila! The award was applied to the stay. Feature or glitch?
Yay! Is this a feature or a glitch?