Amex apology emails promising points

5

American Express starting sending out emails yesterday on many Delta and Marriott credit cards apologizing for some sort of mistake made that deprived people of points they should have received. It isn’t immediately clear what this references or how many points will be received. Doctor of Credit indicates that this references a gas/restaurant/Marriott bonus from last fall, though we had some readers in our Frequent Miler Insiders group who received similar emails on Platinum and Gold cards (one Platinum cardholder received a statement credit of just over $100).

Many members of the Frequent Miler team have received this email on a number of Marriott and Delta credit cards, but again several reported receiving them on other cards as well.

I haven’t actually seen any points show up yet on this, but I imagine it may take until the statement period ends. Again, it isn’t entirely clear what these emails reference, but it clearly must have been some sort of audit that caught a lot of missing points.

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