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Chase giveth and Chase taketh away.
Back on June 19, many people noticed that their World of Hyatt accounts had been given a nice boost in points beyond those which they were expecting.
This appeared to be an issue on Chase’s end because all the people noticing duplicate points entries were Chase Hyatt cardholders and the bonus points related to credit card spend. With more people than normal using their Hyatt cards the last couple of months due to both the old and new Hyatt cards earning 3x at grocery stores in May and June, this issue appeared to be more widespread than would usually be expected.
Although this initially seemed like Christmas in July June, Santa Claus Chase quickly turned into the Grinch Chase as those duplicate points were reversed out a couple of days ago.
Chase’s error wasn’t restricted to recent transactions though. As per an email they sent to cardholders:
This error occurred on June 19, 2020 but the duplicate entries may appear in connection with activity on your World of Hyatt account in May 2020. For a small number of cardmembers, there may also have been duplicate entries posted on June 19, 2020 for activity in the following four months: April 2020, February 2020, October 2019, and November 2017.
In my case, Chase had awarded me an additional 4,123 bonus points across a couple of transactions, so those were reversed out on June 26 (although the posted date was different).
As Dr Seuss almost wrote:
“Maybe Hyatt points” the Grinch thought, “don’t come from a grocery store. Maybe Hyatt points…perhaps…mean a little bit more. Perhaps in the 1.75-2cpp range.”
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They clawed my points back, about 1500 points. I have never been fond of Chase customer service. I have never been given a retention offer and if I make a request for an offer, If I wasn’t getting free. The reps never grant it. Citi and Amex on the other hand always seem to have an offer, even on no fee cards.
[…] not only Hyatt balances that Chase has been messing […]
Wouldn’t it be convenient, user-friendly, & transparent of loyalty programs to provide running point totals? Certainly causes me to think they like it better the way it is but don’t know how they get away with it, either.
Chase errors multiplied by stupidity, stinginess and stubbornness