Holland America cruise match program (possible free cruise offer)


Holland America is out with a cruise match program that might provide a new opportunity for a free cruise. A member of our Frequent Miler Insiders group shared this new offer last night and we’ve seen a mix of data points in terms of offers, from some free play money to a free interior room. My instinct is that those who previously did the Carnival match and didn’t gamble much probably won’t get a big offer here, but it could be worth taking a swing if you haven’t yet hopped into cruise line status matching and/or if you are a gambler.

a woman smiling at the camera

The Deal

  • Holland America Cruise Line is offering a match program whereby your “Loyalty and offers from other casinos could earn you a free cruise”. You can submit casino status and/or competing cruise line offers and potentially get a free cruise (though read more detail below before you dive in on this one)
  • Direct link to this deal

Key Terms

  • GENERAL FREE DEAL TERMS (APPLICABLE TO ANY/ALL AVAILABLE MATCH PROGRAM FREE DEALS (“DEAL(S)”)) Free Deals exclude any deposit and Taxes, Fees, and Port Expenses (“TFPE”).
  • The promotional offer is applicable for 1st/2nd guests only; 3rd/4th/5th guests are responsible for prevailing cruise rates.
  • Holland America Line reserves the right to assess a change fee according to the date of the request, the length of the cruise, and the actual cruise sail date.
  • Cancellation penalties apply.
  • Must be 18+ to play in the casino.
  • Invited Guests under the age of 21 must travel with a relative or guardian of 25 years of age or older.
  • Exclusions may apply to certain Deals.
  • Deals (and any parts) are not transferable, not substitutable, not redeemable for cash and not combinable with any other offer/deal.
  • Deals are only applicable to new bookings, on select sailings, and are capacity controlled (regardless of stateroom availability).
  • Each Deal is only available on select sailings through the date set forth in the Deal’s specific terms.
  • Free Play offers are only valid for the first two guests in the stateroom.
  • Carnival Corporation (“Carnival”) is not responsible or liable for any printing errors. Any Deal may be changed or revoked at any time.
  • Guests must be eligible for passage on Holland America Line ships to be eligible for these Deals. There is no guarantee of availability at time of booking. © 2022 Carnival Corporation. All rights reserved. Ship Registry: The Netherlands.
  • THE MATCH PROGRAM TERMS & CONDITIONS The Match program (“Program”) is only available to legal residents of the 50 US/DC, who are 21 years of age or older.
  • Program may provide certain eligible consumers with deal(s) on their next Holland America Line cruise voyage (each a “Deal”).
  • In order to be considered for the Program, a consumer must fully complete and submit all required information requested on the Program form at https://oceanplayersclub.com/hollandamericamatch/ or other applicable Program page (collectively, a “Registration Page”); such action does not guarantee that the consumer will be eligible for the Program.
  • Carnival Corporation (“Carnival”) makes no representation that any consumer will be eligible for, or receive, any Deal in connection with this Program. All decisions regarding whether a consumer is eligible for the Program/a Deal shall be determined by Carnival in its sole discretion; numerous factors may be considered.
  • Approximately seven (7) business days after a consumer submits the Program form on the Registration Page, Carnival will email such guest if (and only if) they are available for any unique Deal. Please allow additional time depending on the number of submissions and other factors.
  • The email about the unique Deal (if any) will be sent to the consumer at the email address provided on the Registration Page. Such deals (if any) are unique to such consumer and cannot be shared.
  • Each Deal is subject to terms, conditions, and restrictions available on the Holland America Line website.
  • If the consumer does not book an available Deal within the timeline specified by the Deal, the Deal will expire and consumer will forfeit any right to such Deal.
  • Program and Deals are not transferrable, not redeemable for cash, may not be combined with other offers, and have no cash value. Program and Deals are void where prohibited by law. Restrictions and exclusions may apply.
  • Bookings must be made within 60 days of offer being made, at which point Carnival may elect to end the Program; Carnival will post notice of any end of the Program on the Registration Page. However, Program and any Deal may be changed or revoked at any time.

Quick Thoughts

We have written quite extensively about cruise line casino match offers, initially with the Carnival Fun Match that continues today (although the free room offers seem to be getting slower to come) and then with the Royal Caribbean match offer. I wrote a standalone post explaining how you can (try) to cruise for “free” (you’ll still pay port taxes) on both Carnival and Royal Caribbean starting with just a credit card.

This new match offer from Holland America purports to offer a shot at a free cruise when you submit information about your loyalty status at another casino, much the same as the offers we have seen from Carnival and Royal Caribbean.

However, while many readers have reported getting offers for free cruises (including in balcony rooms) from those two match offers, the initial data points on this offer are thin.

One member of our Frequent Miler Insiders group reported submitting Caesars Diamond and MGM Gold status and receiving an offer within minutes that he summed up like this:

Received a reply SUPER fast (minutes). Unfortunately, that fast reply was basically a “we know who you are and you don’t gamble enough” type message. Offer of $200 Free Play per person (1st/2nd Guest Only). Hope you all get better offers!

Unfortunately, I got the same response and the same offer of $200 of free play per person. Apparently I did not gamble enough on my previous Carnival cruise for Holland America (although Carnival has been sending me a lot of offers lately).

However, another group member submitted Caesars Diamond status and reported receiving the following offer:

Complimentary Interior Cabin + $100 Freeplay with Drinks for two (2) while playing in the casino
Offer Description: Valid on eligible sailings to Alaska, Mexico, Caribbean, Coastal, and Canada/New England from 2022-2023

My hunch based on the handful of comments so far is that since Holland America is owned by Carnival, they are likely matching up player information and if you have previously cruised with Carnival and not played much, I expect that the resulting offer may be less generous. I should note though that I don’t know that for sure – we have very few data points on this match so far.

After my unexpectedly enjoyable experiences cruising with Carnival and Royal Caribbean last year, Tim set the over/under on how many cruises I take this year at 2 in our FM Predicts post at the beginning of the year and he took the over. Since I like Tim, I figured I’d do my part and throw my hat in the ring on this offer. Unfortunately, no dice for me.

After submitting the match, the confirmation screen said to expect a response in 1-2 business days. However, the immediate response I received via email indicated that they are experiencing a “higher volume than expected” and that it may take a bit longer than usual to reply. It only took about two hours for me to get a response. Note that the offer terms indicate that it may take 7 days to get a response and that you will have 60 days from the date of the offer to make a booking.

If you’re looking to maybe cruise for free on Holland America, this could be worth a shot.

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I received this follow up after applying:

“As a Caesar’s Diamond member, we will require additional support for further evaluation. Please provide us with a casino offer providing your Diamond status with Caesars and/or any additional loyalty status at another land-based or cruise line casino property. Thank you!”

After following up for clarification:

“We will need proof of complimentary offers at Caesars properties that reflect your Diamond status. Thank you!”


received the same email, what did you provide to them.


following. I received the same thing. what do I reply to them?


I showed them the 3 free nights in the Linq offer from Caesar’s rewards and my digital diamond card when they asked for this. Received complimentary cruise one day later. Hope this helps


May I know which cabin offer they give to you?


So, after Caesar’s diamond match, need to wait for an offer to match with Carnival, correct? I got the same message, but I don’t have any current offer on Caesar website offers.


I’m not 100% sure but that was the only way for them to verify for me that I am a diamond member. If I recall it only took a day or two before I started seeing the Caesar’s offers though. You may want to try logging in online bc the app can be very glitchy when it comes to offers.

To the other: received just an interior. But my wife and I are not very picky when it comes to free travel so

[…] Holland America cruise by taking part in a promotion that Holland America was having. Frequent Miler was highlighting the Holland America Players Club Match earlier this year, and I decided to try to partake in […]

[…] fellow BoardingArea blogger FrequentMiler, Nick to be specific, had a great post the other day and I immediately went for the deal. Here is […]

[…] fellow BoardingArea blogger FrequentMiler, Nick to be specific, had a great post the other day and I immediately went for the deal. Here is […]


So from what I read, this program only confers the free cruise for the same calendar year, even if you apply in October/November. That’s crazy. Definitely have to wait until January then.


As a follow up, I waited until last week to apply for my match and got a balcony cabin for two pax “including drinks when playing at the casino” to be used until October.

[…] Miler and got a “free” cruise from Carnival Cruise Line.  Nick also got me a “free” Holland America Cruise, so if I ever see Nick on the High Seas, I will be sure to buy him a refreshing drink (or […]


This is a slightly different rejection than others got:

Hi Adam –
Our records indicate you have previously sailed with Holland America Line and would not qualify for this program. To verify any comps or offer based on previous play, please complete the ticket form below:


Mistake made, should have waited. Matched to the Holland cruise and got an offer for inside cabin and free play, but it is limited to the 2023 sailings and I have booked my families vacations out through April 2024 already. Doh!! Well here is a data point at least.


Thanks for this. Sounds like I have to wait until January to complete my match.

[…] morning everyone, I hope you had a great Labor Day Weekend!  I just returned from my “free” Holland America Line cruise from Boston to Quebec and had a great time.  Yesterday, when I was reviewing my recent American […]

Greg Wick

New DP: Got the $200 free casino credit for 2, no free room. I do have Carnival platinum status and rarely gamble on ship, so they could probably see that on my profile.

Trent Sanders

Quick DP from my recent experience. I received the HALMatch 1 offer on 7/28/2023. I wasn’t sure how to find out what cruises I could book so I sent an email asking, but have still not received an answer. Today (7/31/23) I decided to call the number listed and spoke with an agent. After searching for nearly 45 minutes, he could not find a single available cruise for my “offer” between August 2023 and December 2023. That included Mexico, the Caribbean and Alaska. I told him I could see availability on many cruises to those locations on the HAL website. He responded by saying “yes, but for your offer there are no cruises available”. So, I have an offer for a “free” cruise, but there are no “free” cruise for me.


Hi Nick. Is there an ideal order to follow for status match in order to get as many free cruises as possible? For example, booking with Carnival first will prevent someone from getting a cruise with Holland. Thanks!


Just sent in yesterday for this match got a quick response. Best route was to screen shot from Caesar’s rewards app no issues on file size.

Offer Type HALMatch 3: Complimentary Balcony Cabin + $100 Freeplay with Drinks for two (2) while playing in the casino
Offer Description: Valid on eligible sailings to Alaska, Mexico, Caribbean, Coastal, and Canada/New England on 2023 sailings (blackout dates may apply)

Thanks Nick for the article


Very lucky of you to get that offer. Do you have a lot of play racked up in Caesars? I tried appealing for a balcony with my existing interior cabin offer and the marketing team turned me down.


Yes my only Caesar’s play is doing the sportsbetting apps arbitrage so I actually earned Diamond with tier points earned. I sent in a match to carnival let’s see what i get offered there


Didn’t get anything good from carnival on my match to them. only a $500 off and $50 free play haven’t been on any cruises before so not sure what’s considered a spectacular deal


On Holland website, they want a picture of the front and back of the card along with expiration number. On the Caesar’s app, I can only see the front of the card and there’s no expiration date. Will this still work?


Great news, so we used the tips provided on here and used gift cards from aarp (you don’t have to be a member to get the holland America ones) and we were able to save another 10%. Also…. I saw holland América has a refferal program that gives the referrer $50 on board credit and the referred person the same once they book so since my mom has sailed with them I set her up with the referrer link and used it and now we both got the email that we get $50. However I have a concern some others mentioned….. my confirmation says I still owe money. It shows the full price of the cruise and shows I didn’t pay that amount and still owe. But on the phone I paid the full balance that was due with my free cruise offer (port fees and taxes plus we added a child) When does that fix itself????


Hi Sean, Can you pls send me your mom’s referral, I’m looking to book soon. How to enter the referral code when phone in to order? I already register my online account so need register a new one? Thanks!


Sure. We made an account first incidentally, then used the referral link, and then called to book. So I think you just have to make sure you use the link prior to booking. I don’t think you’ll need a new account but not entirely positive.


Did you ever get the outstanding balance issue sorted? How long did it take?


I think a month tops it was fixed. Took longer for someone else I knew who booked later on but I guess it has to go through their accounting department who charges it to the dept that deals with these gaming offers so once that’s approved by them your balance will be changed to zero.


How much were the fees? Got offered an interior and $100 slot play. Same as everyone else basically. Have lots of status and play and Sent screenshots of 3 cards. Anyhow we haven’t called yet to find out the details on blackouts, or length? Seems like some got 10 days and some got 12? Also…… what were your fees? We probably will take the interior, we don’t spend anytime in cabin anyhow so curious what all the fees amount to??????


My fees were $668 for a 10 day cruise from Quebec City to Ft Lauderdale for 2, inside.


You can look online. If the cruise you want has an interior cabin look find the cost breakdown and the taxes and fees portion are what you’ll pay. Blackout dates don’t really seem to be in play, just that you need an interior available.