We love how Hilton incorporates partners like SLH and Autocamp for example. But there are things we don’t love about Hilton too. Today we’ll talk about the ways they could win our loyalty.
How Hilton can win our loyalty
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(00:00) – We love how Hilton incorporates partners: SLH and Autocamp for example
(00:25) – But here’s what we don’t love…
(04:18) – Greg’s suggestions for Hilton
(05:04) – Hilton’s meaningful milestone benefits start way too late (at 40 nights)
(06:36) – Milestone benefits of early check-in certificates would really wow us
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Music Credit – Beach Walk by Unicorn Heads
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As I commented to the podcasts regarding Hyatt and Marriott, in spite of all of the benefit cuts and devaluations, Hilton revenues and net income are at record levels. Disaffected loyalty program members (in any program) do not move the revenue needle. The programs know this. The programs have no reason to not continue on their path of benefit cuts and devaluations. It’s not what we want to hear but it is the reality of the situation. Moreover, we should not expect any consumer advocacy from the government in the current environment.
Hilton Diamond – great if you are in Europe or Asia where they actually will grant upgrades and include awesome free breakfasts, worthless in the US.
As a HH Diamond, the change to a F&B credit from a legitimate free breakfast was the final factor that caused me to switch my loyalty (and paid stays) over to another brand. Even with “2 registered guests,” I am still spending out of pocket $ to cover my breakfast balance.
Should the date in the title be 2-4-25?
Thank you!
Yes, thank you!