The refresh of the Chase Sapphire Reserve® Card left many of us disappointed. In fact, the highly couponified refresh made our list for Bonvoyed of the Year awards, and early reactions from readers indicate that many readers share the same disappointments. Now, Doctor of Credit reports that some cardholders are being offered generous retention offers — reportedly upwards of $400 to keep the Chase Sapphire Reserve® Card account open. Retention offers always vary from person to person, so your mileage may vary.
As noted above, retention offers vary from nothing at all to something significant. You never know for sure whether you will get an offer, but it is always worth calling the bank before cancelling a card to see if they have any offers to entice you to keep it. If the refreshed Sapphrie Reserve card and its associated coupons do not work for you, it is worth calling the number on the back of your card to explain to a human that you are interested in cancelling and/or wondering whether there are any offers to entice you to keep it before you cancel.
Keep in mind that you may not receive any retention offer at all, but some cardholders are getting an offer of a $400 statement credit to keep the card open, with no associated spending requirement. That could certainly go a long way toward making the numbers work if you are facing the increased annual fee and increased couponization.
Want to learn more about miles and points? Subscribe to email updates or check out our podcast on your favorite podcast platform.
I canceled a month or two ago and didn’t get, nor asked, for a retention offer. I made out ok because then I applied for the CSP (I had it previously but canceled a few years ago) and was surprised to get a 75,000 point SUB. I consider that a win.
Waiting for Chase to announce a retention bonus BOOST where the bonus is worth up to twice as much!
The devaluation really hurts. We still have time to redeem at the old rate but I probably can’t justify keeping the card once that runs out. I don’t want to get suckered into the limitations of the points boost plan. Sometimes, it’ll be a great deal but I like options. The worst part? I’m not traveling as much these days. Not sure how to use the 4 million points up over the next couple of years.
Transfer some to me lol!
$400 isn’t enough for me! The card is a shadow of what it was. I will downgrade to the Preferred and gradually transfer out the UR.
I still like Chase UP and will continue using a suitable card. The converstion of CSR to a coupon book makes it unsuitable for my situation so I am switching back to my own company’s Business Preferred card. The only downside is that I only own a small business so the credit line is low.
Yet another failed attempt by Chase to be like Amex. Amex offers good, substantive retention offers on its premium cards, but this is…mediocre by contrast. As with the recent upgrade offers from the CSP to the CSR, Chase simply doesn’t understand how to play Amex’s game, and it’s laughable.
I called and received no offer after spending $75K. I objected to paying for an additional user and was refused. I canceled the card.
Amazing that they didn’t offer you anything with that high of a spend!! Guess they really don’t want our business. Wonder what their plan is when most cancel!
The amexification of Chase continues. They didn’t used to even make retention offers because they didn’t need to.
I have had a Chase Hyatt card for 9 years. There will not be a 10th unless they make me an offer at least as good as a new enrollment bonus,
Doesn’t the free night certificate make it worth keeping? Are they increasing the AF or something?
I did receive a notice from Chase that the AF on my United explorer card is increasing to $150 next year so I’ll be dropping it and getting an Alaska card as I fly with Alaska more often anyway.
1-4 FNAs are getting increasingly hard to use anywhere actually nice. A lot of nice places to use them have jumped to Cat 5 over the last couple years
Some that I loved like Paris Etoile or Cambridge MD got nuked out of the program in the last 2 years
For the most part if you want good value you either need to be staying at a mid tier hotel in a large urban area in the US or pretty far out of the US
There’s still value but it’s a lot harder to use
Say what you will about Amex they did a much better job on the Plat
One of the big differences is that FHR + Resy are dramatically better than the Chase versions and both cards really depend on those credits
Chase isn’t Amex they’re an Amex wannabe who has all the bad and less of the good
That’s exactly chase’s problem. They think themselves to be equal to Amex but completely lacks the awareness of the customer and prioritizes how to get the customer to use fewer credits. Chase can’t even handle electronic transactions with overseas sites or concert tickets without freaking out and canceling your order. Put up a VPN and chase will definitely block you.
Props to Amex for their refresh, it’s arguably a better value than it was before the fee increase. I don’t have the CSR but it’s hot garbage given the price and wouldn’t touch it with a condom covered ten foot pole
I’m assuming these are all high spenders receiving the offers? I won’t hold my breath.
How does it work with Chase? Do you have to call before the annual fee hits?
best to call after the AF posts
This is just another futile gesture, trying to save a series of poorly executed update of a past winner. If no positive change in 2026, will definitely cancel when annual fee hits.
I was going to call in January, but maybe I’ll call tomorrow. Pretty unreal that this is the mainstream reporting now about this card. One might hope that Chase takes notice.
I called about a retention offer today and they said I didn’t have anything showing up in the system. Any suggestions for how to get it? Full disclosure this isn’t my primary credit card so I don’t use it very often, but occasionally I do.
the retention offers are targeted. Like with Amex, if the algo does not consider you a profitable enough customer, you won’t be offered one
Profitable in terms of having paid them interest on a standing balance? (If I autopay full balance each month and have therefore never paid them interest, should I assume I’m the opposite of profitable? Or is spend itself valuable if it’s high enough, and/or is with certain merchants/sectors?)
I’d like to know the same
You could also be profitable by high utilization as it drives merchant fees
Animals can sense fear.
LOL, that’s harsh.