The newly revamped Chase Sapphire Reserve card launched on June 23, 2025. We have heard from a number of readers who were approved near the beginning of the new card launch who are now reporting an online welcome bonus tracker showing the old welcome offer of only 60,000 points after qualifying purchases. This marks yet another bump in the road in what has been a decidedly rough roll-out for the new Sapphire cards.
Doctor of Credit reported on this situation last week, indicating that perhaps most people affected had applied via a referral link. If that is the issue at the core, I imagine that those referral links may have been generated before the revamp of the card was made official.
However, we have heard from a couple of readers who maintain that when they applied, the new cardmember offer on the landing page clearly showed the new $795 annual fee and 100,000 bonus point welcome offer. However, those same readers report later finding a bonus tracker in their online accounts showing progress toward a welcome bonus offer of only 60,000 points.
This comes on the heels of some applicants attempting to back out of their applications after receiving a pop-up notification indicating that they were not eligible for the welcome bonus only to have the card later opened anyway (note that this has since been resolved, with Chase honoring the welcome bonus offer for those affected).
This new bump in the road does not seem to have affected many new applicants, but it is nonetheless endlessly frustrating for those affected, particularly as it has been impossible for most to find a way to resolve this over the phone. Obviously, those who applied under the new offer would reasonably expect the new offer. At the flip side a phone agent can probably only see the offer attached to the account.
Personally, I always keep screen shots of my application process, including the offer details and terms just in case I need to follow up. In this case, I would probably start by following up via secure message showing the offer as I saw it when I applied. Again, hopefully this is a case where an identifiable glitch in the matrix can be found and the problem resolved. Still, even if that ultimately happens, this certainly continues to add to what has been an uncharacteristically messy new card launch for Chase.
Want to learn more about miles and points? Subscribe to email updates or check out our podcast on your favorite podcast platform.
Hey Nick,
I applied for the CSP before the change, how do do find the bonus tracker when signed in via desktop? Thank you!
According to what I read if you received any sapphire bonus in your lifetime you are not eligible for any sapphire bonus
Same exact issue! Escalated, canned response. Like does anyone want to admit fault. Add the 40K and be done with it Chase!
This is what happened to my wife and I, I generated a link day of for 10k referral and it showed 100k + 500. During application the terms showed the $595 fee so had a feeling that it was glitched so made sure to screenshot in duplicate and followed up with Chase. they are investigating and saying they will fix it but, annoying to say the least.
This is exactly what happened to us. I supplied a referral link to my wife the day after the new launch. The landing page showed the 100K + $500 sign-up bonus. She took a screen shot. She was immediately approved but when she checked the benefits, none of the new ones were active. She was able to get that fixed with a phone call.
But when she asked about the SUB being wrong, she started getting the run-around. She sent numerous secure messages to Chase, showing the screen shot, plus the referral link (which still showed the 100K + $500 SUB). The agents never seemed to understand the issue and just kept saying that they weren’t matching new offers for old cards. (Despite admitting that she had the new card).
Finally she got a message from someone saying the issue had been escalated as high as it could go, they still wouldn’t fix it, and they also WOULDN’T RESPOND TO ANY MORE MESSAGES. She had been extremely polite and patient with the messages, so we both couldn’t believe this response.
That was over a week ago and she decided to give up.
Bu then she got a letter from Chase saying she had requested a product change and the new fee would increase from $550 to $795. She sent another secure message saying she hadn’t requested a product change and wanted to know what this was about. They replied that there had been a “technical error” when she applied and she was incorrectly given the old card.
Finally it seemed like she might be getting somewhere as this was the first time they admitted to there being an issue on their end. She then asked if they could correct the SUB. They said they would, but “referred it to the appropriate department”. It’s been over a day now and still no response. I wouldn’t be surprised if she gets the run-around again, but fingers crossed.
We’ve always been very happy with Chase customer service (including being Private Clients and getting home loans through them) and never had any issues until now. It’s unfortunately totally changed our view of them.
Thank you to Frequent Miler for posting about this, since it feels like it needs a little press to get Chase to remedy this.
There is the CFPB. Oh, wait. But, seriously, contact your state’s attorney general and state’s bank regulator. Letter with screen shots.
I don’t deem this serious enough to involve an attorney general (they’ve got plenty more important things to work on in our state). And we don’t want to get on Chase’s bad side and not get approved for cards in the future.
I could cancel the card, but even with the lower SUB we deem the card worthwhile for now. (Within 2-weeks we’ve already gotten enough value to cover the $795 annual fee).
I’m just hoping we can resolve this amiably with Chase. If not, we’ll drop the issue.