Gift Card Churning Deals

Hi everyone,

Thank you for taking the time to post comments on this blog and give us your feedback. The comment facility wasn’t available at the end of last week, so this is the first chance we’ve had since to reply.

I am really sorry that some of you are experiencing issues with the site.

Plastic Jungle

Our preference is for TopCashback members to have the choice between PayPal and direct deposit (ACH – money straight into checking accounts) payments when requesting rebate money from all of our 2,300 merchants. Plastic Jungle is one of a handful of merchants that has specified it only wants direct deposit as a payment option for its rebates; and we have to adhere to this or we may not be able to keep it as a cashback opportunity. Sorry about that.

There is a note on Plastic Jungle’s TopCashback page to say its payments cannot be requested by PayPal as we want to manage expectations.

Transactions not posting

The vast majority of purchases made through TopCashback post in our members’ accounts, yet we realise that some seem to fail from time to time. We only know when something’s not worked when our members individually tell us; that’s why we welcome and rely on your feedback. We would love for it to be a perfect tracking system and try to work very closely with affiliate networks (the companies all rebates sites partner with to ensure transactions post) to improve the technology or spot glitches that hinder the process.

We use the same affiliate networks as all other rebate sites so if a transaction is missing in your account, the same would have happened with another cashback provider.

Although I understand it may not quash frustrations entirely, as ideally every transaction would post, we have a missing cashback claims system to help resolve problems. You can instruct us to file a claim by using this link once signed into your TopCashback account: http://www.topcashback.com/account/enquiries/missingcashbackclaims/submit

It’s very important to tell us the specifics of any transaction that doesn’t post so we can do two things: a) claim the money for you and b) highlight to the affiliate network and merchant that something is wrong and needs investigating and fixing as soon as possible to protect future transactions. If problems persist with a particular merchant, we also strongly consider pausing or ceasing our relationship with it as we don’t want our members to repeatedly feel disappointed. We have to balance this consideration with the needs of members whose transactions work seamlessly as, on the other side, they would then be disappointed.

I understand some members find it a hassle to file a claim, but they are very much worth doing; especially as the majority of claims are resolved in our members’ favor.

We are aware that there’s currently a slight glitch with the posting of some Plastic Jungle transactions. Please let me assure you that this issue is receiving our full attention and we are working with Plastic Jungle to get it resolved. *We’re sending Plastic Jungle a file of all outstanding cashback claims this Friday (March 15). If not already done so, to be included in this next batch, please file a missing cashback claim for each relevant Plastic Jungle transaction you have yet to file, by this Thursday (March 14). We will be pushing Plastic Jungle to urgently get all of its missing transactions resolved.*

What happens once a claim is submitted to us
Once a missing cashback claim is given to us, we pass this to the stores’ affiliate network 1-14 days later. The network then investigates what’s happened and if the claim is genuine.

From there on we have to wait for the affiliate network to respond to us. Some do within a month; with others it’s within three. Sometimes there’s debate and further information requests between us and the network or merchant as we try to claim the cashback; this can take many months. Although members may not hear back from us while we try to get the cashback, we don’t ever stop unless you tell us to or we’ve reached deadlock with the affiliate network. If the latter, we’ll let you know straight away.

We’re sorry for all less-than-happy experiences and are continuously trying to improve
Our team continuously works to chase payments from stores that have exceeded their estimated payable date to help us send your cashback to you as soon as possible. Unfortunately, in the very smallest of instances, we may sometimes miss a delayed payment; however please give us a nudge if it has gone past this date and we will chase it. Our business model means that we can only pay you once we have been paid. This model also allows us to give you higher rates than other cashback sites and pass on 100 per cent – the full amount – of the commission we receive to you.
I really hope this helps to explain the situation. If you would like further information or experience any problems with our site, please don’t hesitate to submit a support ticket through your TopCashback account. You can do this by going to the Customer Care section of your TopCashback account. If signed in, this link takes you straight there: http://www.topcashback.com/account/enquiries/tickets/submit
We want to ensure our members enjoy using and interacting with TopCashback and we are always looking for ways to improve our members’ experience. If you have any suggestions – big or small – on how we can improve our service for you, we would love to hear your ideas: http://www.topcashback.com/contact

Best wishes,
Your TopCashback Customer Care Team

Hi everyone,

Thank you for taking the time to post comments on this blog and give us your feedback. The comment facility wasn’t available at the end of last week, so this is the first chance we’ve had since to reply.

I am really sorry that some of you are experiencing issues with the site.

Plastic Jungle

Our preference is for TopCashback members to have the choice between PayPal and direct deposit (ACH – money straight into checking accounts) payments when requesting rebate money from all of our 2,300 merchants. Plastic Jungle is one of a handful of merchants that has specified it only wants direct deposit as a payment option for its rebates; and we have to adhere to this or we may not be able to keep it as a cashback opportunity. Sorry about that.

There is a note on Plastic Jungle’s TopCashback page to say its payments cannot be requested by PayPal as we want to manage expectations.

Transactions not posting

The vast majority of purchases made through TopCashback post in our members’ accounts, yet we realise that some seem to fail from time to time. We only know when something’s not worked when our members individually tell us; that’s why we welcome and rely on your feedback. We would love for it to be a perfect tracking system and try to work very closely with affiliate networks (the companies all rebates sites partner with to ensure transactions post) to improve the technology or spot glitches that hinder the process.

We use the same affiliate networks as all other rebate sites so if a transaction is missing in your account, the same would have happened with another cashback provider.

Although I understand it may not quash frustrations entirely, as ideally every transaction would post, we have a missing cashback claims system to help resolve problems. You can instruct us to file a claim by using this link once signed into your TopCashback account: http://www.topcashback.com/account/enquiries/missingcashbackclaims/submit

It’s very important to tell us the specifics of any transaction that doesn’t post so we can do two things: a) claim the money for you and b) highlight to the affiliate network and merchant that something is wrong and needs investigating and fixing as soon as possible to protect future transactions. If problems persist with a particular merchant, we also strongly consider pausing or ceasing our relationship with it as we don’t want our members to repeatedly feel disappointed. We have to balance this consideration with the needs of members whose transactions work seamlessly as, on the other side, they would then be disappointed.

I understand some members find it a hassle to file a claim, but they are very much worth doing; especially as the majority of claims are resolved in our members’ favor.

We are aware that there’s currently a slight glitch with the posting of some Plastic Jungle transactions. Please let me assure you that this issue is receiving our full attention and we are working with Plastic Jungle to get it resolved. *We’re sending Plastic Jungle a file of all outstanding cashback claims this Friday (March 15). If not already done so, to be included in this next batch, please file a missing cashback claim for each relevant Plastic Jungle transaction you have yet to file, by this Thursday (March 14). We will be pushing Plastic Jungle to urgently get all of its missing transactions resolved.*

What happens once a claim is submitted to us
Once a missing cashback claim is given to us, we pass this to the stores’ affiliate network 1-14 days later. The network then investigates what’s happened and if the claim is genuine.

From there on we have to wait for the affiliate network to respond to us. Some do within a month; with others it’s within three. Sometimes there’s debate and further information requests between us and the network or merchant as we try to claim the cashback; this can take many months. Although members may not hear back from us while we try to get the cashback, we don’t ever stop unless you tell us to or we’ve reached deadlock with the affiliate network. If the latter, we’ll let you know straight away.

We’re sorry for all less-than-happy experiences and are continuously trying to improve
Our team continuously works to chase payments from stores that have exceeded their estimated payable date to help us send your cashback to you as soon as possible. Unfortunately, in the very smallest of instances, we may sometimes miss a delayed payment; however please give us a nudge if it has gone past this date and we will chase it. Our business model means that we can only pay you once we have been paid. This model also allows us to give you higher rates than other cashback sites and pass on 100 per cent – the full amount – of the commission we receive to you.
I really hope this helps to explain the situation. If you would like further information or experience any problems with our site, please don’t hesitate to submit a support ticket through your TopCashback account. You can do this by going to the Customer Care section of your TopCashback account. If signed in, this link takes you straight there: http://www.topcashback.com/account/enquiries/tickets/submit
We want to ensure our members enjoy using and interacting with TopCashback and we are always looking for ways to improve our members’ experience. If you have any suggestions – big or small – on how we can improve our service for you, we would love to hear your ideas: http://www.topcashback.com/contact

Best wishes,
Your TopCashback Customer Care Team

How about this one – I have never, ever been able to get them to verify my email address! Have emailed repeatedly with no response. Was due around $70 cash back from them before I gave up.

Never submit the the easy rebates with the same name. I did it several times and all got rejected because the household limit. I used the same name, different address, phone number, e-mails. I guess the problem is 1. The same city. 2. I used the same computer to submit the rebates. Don’t risk that especially the rebate amount is large. Staples is good at flag the same person who want to scale it up their rebates.

They had 1 $200 GC left at my local staples. I did the rebate online..it was super easy 🙂