The refresh of the Chase Sapphire Reserve® Card left many of us disappointed. In fact, the highly couponified refresh made our list for Bonvoyed of the Year awards, and early reactions from readers indicate that many readers share the same disappointments. Now, Doctor of Credit reports that some cardholders are being offered generous retention offers — reportedly upwards of $400 to keep the Chase Sapphire Reserve® Card account open. Retention offers always vary from person to person, so your mileage may vary.
As noted above, retention offers vary from nothing at all to something significant. You never know for sure whether you will get an offer, but it is always worth calling the bank before cancelling a card to see if they have any offers to entice you to keep it. If the refreshed Sapphrie Reserve card and its associated coupons do not work for you, it is worth calling the number on the back of your card to explain to a human that you are interested in cancelling and/or wondering whether there are any offers to entice you to keep it before you cancel.
Keep in mind that you may not receive any retention offer at all, but some cardholders are getting an offer of a $400 statement credit to keep the card open, with no associated spending requirement. That could certainly go a long way toward making the numbers work if you are facing the increased annual fee and increased couponization.
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I’m assuming these are all high spenders receiving the offers? I won’t hold my breath.
How does it work with Chase? Do you have to call before the annual fee hits?
This is just another futile gesture, trying to save a series of poorly executed update of a past winner. If no positive change in 2026, will definitely cancel when annual fee hits.
I was going to call in January, but maybe I’ll call tomorrow. Pretty unreal that this is the mainstream reporting now about this card. One might hope that Chase takes notice.
I called about a retention offer today and they said I didn’t have anything showing up in the system. Any suggestions for how to get it? Full disclosure this isn’t my primary credit card so I don’t use it very often, but occasionally I do.
Animals can sense fear.
LOL, that’s harsh.