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Update: Reader Jimmy reports getting a $150 credit on the Ritz card, so it may also be worth calling on that card if you have it. A reader in our Frequent Miler Insiders reported getting the $150 offer on both a CSR and the Ritz — and their Ritz annual fee posted in June.
Doctor of Credit is reporting a sweet retention offer given to many who are calling about their Chase Sapphire Reserve credit cards: many people are being given $150 or even $250 in retention offers. My wife called and got no offer, but given the volume of positive data points and short call time reports, I’d definitely recommend calling if your annual fee has been paid recently or is due and you’ve considered canceling.
Doctor of Credit reports this offer possibly being for those whose annual fee posted possibly between October 1 and either November 1 or December 1, but at least a couple of commenters on their post mentioned having paid their fees in August and September. My wife paid her annual fee in late September and called to see if she had any offers. The agent who answered checked the computer system for an offer and said that there was none (I listened in and it sounded as though she indeed checked and the computer just came up empty).
As noted above, most people seem to be getting $150 but some have reported $250 (possibly people with balances). My wife got through to an agent after calling the number on the back of her card, verifying the last 4 digits of her card number and her zip code and then hitting 0. The entire call took less than 5 minutes. Even though she came up empty, it was worth 5 minutes of time to see if they had any offers available.
I then called about my Ritz card. My annual fee hasn’t come due yet but I thought it was due to post in a couple of weeks. It turns out it won’t post until January and they told me there were no offers now but to try back.
The fact that there is an offer available on the Sapphire Reserve is a surprise. I haven’t heard of many if any reports of retention offers on this card. Chase did reduce the renewal fee to $450 this year (it will be $550 again next year). Given the fact that Chase is allowing gas station and grocery purchases to trigger the annual $300 travel credit through June 30, 2021, a retention offer of $150 is incredibly generous and a great move to keep the card in wallets for another year.
H/T: Doctor of Credit
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Annual fee for Ritz card posted early Feb, called in and got $150 credit as retention offer. Note: first time I asked for retention offer and I had the card for 5 years.
Thanks for the info!!
Annual fee just hit on Dec 1. Had the card for two years and spent around $7k this past year. Called in and wasn’t offered anything.
Annual fee posted Dec 1st. Called today and 30 seconds on the phone got me $150 off as a statement credit within 2 billing cycles. Last year I asked but did not get an offer.
Personal experience, they make it real clear that they know if you only use the card for the bonused spend and the credits, and nothing unbonused, and that they won’t give you a retention on it.
GRAZIE….a 4-minute call yielded a $250 credit….and that’s almost two billing periods after AF.
No luck for me just yesterday on the CSR…they gave me $100 off last year, so maybe I’ve run out of offers. I didn’t use the card much this year because I was chasing a lot of SUBs, so that could factor in as well.
Sapphire Reserve for 3 years. Called before AF charged in February, was notified of a $100 AF discount immediately. Did 2 minutes of hemming and hawing about downgrading or cancelling due to no travel during COVID. Asked for a retention offer and got a $150 statement credit. Really lucrative 8 minutes. Thanks for this site and advice!
Shoot – I was wondering if this was still working I waited until this week as my CSR posted its fee this week but I was offered nothing 🙁
$60 Sapphire Preferred upon request
$50 Marriott (both Business and Personal) on request – the agent seemed to clearly indicate this is something Marriott is willing to provide everyone who asks
Annual fee just posted, called retention, no offers…Might try again after Christmas
Just called on a CSR card fee that just posted. Asked if they had any retention offers for relief since I can’t use the card to its full ‘travel’ potential and pointed out that I was only able to use the One Pass benefit once before everything shut down….offered me $150 right off the bat and we never carry a balance and have used some of the other recent promotional benefits.
As mentioned, only took a few minutes. Thanks for the helpful info!!
No retention offers. I am pretty sure they didn’t even look. I called back a few times to try different agents and no luck. Literally spend tens of thousands on this card ♂️
Called them up and told them I can’t really use the card much due to the pandemic, and I was immediately without hesitation offered $250. Spent a total of 4 mins! Thank you so much for this post!
Adding another data point, just called telling them that I dont really use the Priority Pass / travel which I have valued a lot. So are there any other promotions available and they found a $150 credit on my account and applied it.
Thanks for the updates 🙂
(it still works)
Another $150 data point on the CSR. AF hit on Oct1. I’ve had the CSR for a few years now. After reminding me of the various benefits she was able to see that I had a $150 offer on the account. Nice!
Just called and received $150 credit on my CSR. Been open since 2016 and I have multiple Chase cards open. Didn’t check retention offers on the others yet.