If you’re interested in contacting the team at Frequent Miler, there are several options:
Points & Miles Questions
If you have general questions about points & miles, credit card rewards, manufacturing spend, etc., your best option is to post your question to our Frequent Miler Insiders Facebook Group. There, you will find (hopefully!) plenty of group members who are willing and able to help.
Feedback, Tips, and Specific Questions (Giant Mailbag)
Each week on our Frequent Miler on the Air Podcast, we select feedback, tips, and questions to share. In the Giant Mailbag segment, Greg picks a tip or feedback comment to share. And in the Question of the Week segment, Nick reads a question for Greg to answer. If you would like your feedback, tips, or questions to be considered for these segments, please send them to our Mailbag here.
Rewards Industry Inquiries and Information
If you represent a business involved in travel rewards or credit card rewards and you have information to share or would like to inquire about potential partnerships, please send an email us here.
Press & Podcast Inquiries
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Sponsored Posts and Guest Posts (No Thank You)
We do not accept sponsored posts or guest posts. If for some reason you insist on inquiring about them anyway, please send your inquiry to this address.
Hello, I have been listening to your podcast on Youtube, and it has been very helpful. I have question about your experience when booking airlines through travel portal. I booked an international flight of Cathay Pacific through Chase Travel recently. 1 day before my departure, I realized that I was assigned a lower class ticket than what I have paid for. I paid for Economy Essential (2 check bag and earn more miles) on Chase Travel and I was given Economy Light when I check in online. I called Chase Travel and they confirmed that I have asked for Economy Essential and paid for Economy Essential. However, when Chase talk to Cathay, Cathay said that I am in the “right cabin” but did not give me economy essential. I think there is a gap between Chase Travel and Cathay, and I got the damage for not getting what I paid for. I am not sure if it’s usual to have these disconnects when booking through the portal.
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😉 Courtesy of my OCD.
Greg: Someone needs to do a thoroughly researched and in-depth article: “The Internal Dynamics of an Airline Alliance: How OneWorld, StarAlliance and StarTeam Work”. It should explain how the parties are better off, the effect on consumers, who would join, who would be rejected, and how they evade antitrust scrutiny, etc.
Thanks.
I’ve noticed that my United Travel Bank purchases from 2025 were only given a 1 year expiration. These were PURCHASES made with AMEX Platinum and other cards and NOT card benefits. Anyone at FM seeing the same in their accounts?
I recently listened to your breakdown of the new Bilt cards and agree that it is pretty complicated, but I wanted to get your take on my situation.
My family greatly values Hyatt and we live in the Delta hub of SLC. Since starting this hobby 18 months ago, I have accumulated an Amex Gold, Chase Sapphire preferred and Unlimited freedom, a Delta Platinum, Hyatt and Hilton cards, and Ink Business Cash and Ink Unlimited. I am well over 5/24.
I have been wanting a 2x travel card; we sail in the Caribbean and often have travel expenses that do not fit into classic categories or end up for 1-2 nights in small hotels that are not branded. We also need a card that is more than 1x that does not have foreign transaction fees for spend when we are out of the country.
Likely due to all my cards, Capital One will not approve me for the Venture X and Citi also has rebuffed my attempts to get a Citi Strata.
What do you think about the Obsidian Card given this situation?
Never mind, in all this complexity and my excitement over the new Bilt Cards, I realized that my Chase preferred does exactly what I have asked about. It seems the only benefit I could get from the Obsidian card would be some new transfer partners. I love your podcast, as a fairly new person to this hobby, thank you for all the tips.
About a year ago Greg had a poet about surviving without the Amex gold card ? I would enjoy reading that post again, however I can’t locate it. Can anyone help ?
You guys (and gal) are great! Keep up the wonderful work. On a more perplexing note: I read so often (most everywhere) that one should not transfer transferable points to an airline/hotel/etc. unless there will be a need for them relatively soon. The argument seems to be, inter alia, that the transferee may devalue the points received in the transfer before one actually gets around to using them. I have no problem with that advice–or maybe I should. I just read a 12/28 article by one of your brethren (TPG) that was lamenting the recent trend in devaluing the transfer ratio of transferable points. [I believe you guys may have recently mentioned the subject yourselves.] In any event, the article creates the “da_ned if you do, da_ned if you don’t” dilemma by arguing that maybe transferable points and miles should be transferred sooner rather than later because the transferable points themselves may get devalued if you wait too long. What’s a points and miles amateur to do?
While there have been a couple of transfer ratio devaluations lately, I believe it remains the exception rather than the rule. I still maintain that avoiding transferring until you have a known use is the best option for most situations. There are definitely exceptions, such as when there is a really great transfer bonus for a really valuable program, but most of the time that advice holds.
Any news on whether Citi’s portal will allow elite hotel status recognition and points earning as of 2026, even if just for Reserve bookings? Citi is anomalous compared to Chase and Amex now, and such a change would make the Citi Strata Elite (and Citi’s portal) much more attractive.
Could you inquire of Citi’s media team? When the CSE launched, you were told that this would be the case, but it is not as of now.
FWIW, I was able to add my Hilton number to my Citi Strata Elite portal booking by calling the property and then got recognized as Diamond, with all the benefits.
It’s common with 3rd party bookings to sometimes get elite benefits during your stay by adding your hotel number, but that’s different from being able to earn points and elite credits. Our Citi contacts weren’t helpful in trying to answer this and datapoints I’ve seen suggest that Citi Travel isn’t doing anything to try to make point earning work
Greg;
I’ve heard you talk about getting Hyatt night credit via spending on Hyatt card on one of your podcast.
You’ve mentioned that all the spend by the end of the year will get credited… I am closing in to 60 nights and 6 nights away. I’ve put 15k spend on my Hyatt card. But my statement closed on Dec. 2nd 2025. My next statement will close on Jan 2nd 2026.
I’ve called Chase number on the back of my Hyatt card, and the Chase rep said that all my spend will get credited on Jan 2nd of 2026.
Hope this is not true.
I just wanted to know for sure? I don’t want to be short 6 nights?
Are you good with your claim that all spend in December will get Hyatt night credit for this year?
Thanks
Danny
Yes, it definitely should work. The way it happens is that you won’t see the elite nights until your statement closes in January, but they’ll count as being earned in 2025 as long as the spend completed in 2025.
USAA Cashback Rewards Plus Amex has been upgraded:
Effective December 1, 2025, gas station and military base purchases were separated, giving you more opportunities to earn rewards. We’ve increased the cash back rate for grocery store purchases from 2% to 3%. Additionally, the category purchase total for earning 5% cash back on military base purchases is increasing from $3,000 to $5,000 per calendar year.
So 5% at military exchanges, commissaries, and gas stations; 5% at any gas station; 3% at off-base grocery stores.
(I wanted to post this on Doctor of Credit, too, but since their comments gatekeeping changed a couple of months ago, I’ve been unable to get past their recaptcha, due to my chosen privacy settings.)
Thank you! We didn’t have this card on our radar, so we’ve added it to the site now.
This card has a current special offer: Spend $500 between Dec 1 and Dec 31 and receive $50 extra.
(USAA has membership eligibility requirements, of course: https://www.usaa.com/membership/about/ )
Thanks for the information.I was thinking of more creative ways to maximize our benefits. Both of us being retired Navy, with nothing but limited time on this earth, this whole program is PERFECT for us!
I want to support you guys because i love your work, I want to apply for the Citi elite and trying to find a link on your site, but it said affiliate rules dont let FM give our link to apply. How do i apply thru you guys so you can get my support?
Thank you David! I wrote to David directly, but for everyone else, please see our Curated Best Offers when we don’t have an affiliate link shown for a card of interest: https://frequentmiler.com/curatedbestoffers
Meijer has $10 coupon off $150 or more in Visa or MC GC. Coupon is good through 12/30/25.”
Via BofA Customer Service. They are converting Sonesta Card to Cash Rewards in 2/26
Hi, Where/ how can I purchase the Japanese toenail clippers that Nick recommends?
Thanks
Can someone confirm whether one can upgrade to the next level Atmos credit card ($95 to $395) and still receive the benefits? Or must one apply for a whole new card? Thank you