IHG Priceless Surprises on track for more than 40K points despite hiccup


In November I wrote about an opportunity to earn tens of thousands of IHG points by filling out and mailing in 3X5 cards to enter the “IHG Priceless Surprises” contest: More than 40,000 IHG points for more than $46 and a cramped hand.  Since then, many people have sent in cards.  Not surprisingly, it has taken a while to get responses from those mailings.  However, those who did receive email responses all “won” 500 points or more.

So far, so good.  Until Tuesday morning…

Early Tuesday morning, I and many others received some of the long awaited emails from our contest submissions:

You qualify for a Priceless Surprise®!

IHG Priceless Surprises email

Dear GREG,
Success! You have qualified to play for Priceless Surprises, from IHG® Rewards Club and MasterCard®. Now it’s time to open the elevator doors & see what’s waiting!
Each floor holds a chance for a Priceless Surprise, like:

  • a private helicopter tour over NYC
  • 1 million IHG® Rewards Club bonus points
  • and even more unforgettable surprises

Choose your floor here.
See you soon,
IHG® Rewards Club

For some, the salutation may not have said specifically “Dear GREG”, but I expect that the rest of it was the same.  When we clicked on the “Choose your floor here” link, we got this:

IHG Priceless Surprises Elevator

All was well and good until we clicked “Play” and selected an elevator button.  We then saw that we didn’t win:

IHG Priceless Surprises No Win

We didn’t win anything.  But, everyone is supposed to win at least 500 points!

There was a bug in the promotion.

A quick solution

A few hours after people started reporting that they didn’t win anything, the Priceless Surprises website went down for maintenance.  The site displayed the following message:

Please check back soon
This promotion is undergoing a short maintenance period.

Once the site was back up, we tried our emails again, but we were told “you do not have any instant win chances to use”:

IHG Priceless Surprises Elevator Love Your Enthusiasm

That was worrisome.  Fortunately, later that afternoon, we received emails from IHGRewardsClub@eprizepromotions stating that we actually did win despite being told otherwise:

Big News From the IHG Rewards Club and MasterCard® Priceless Surprises

IHG Priceless Surprises email

Dear GREG,
Thank you for your participation in the IHG and MasterCard® Priceless Surprises® Promotion! It appears that you may have accidentally received a message that you did not win when you played the game today. Please be assured that you have won the following prize:

500 IHG Rewards Club Points

Our system indicates that you should have won this prize 4 times, for a total of 2,000 IHG Rewards Club points.
We apologize for any miscommunication with the promotion and thank you for your continued support of the Priceless Surprises promotion.


Prize Fulfillment Services

Points won through this promotion do take a while to get credited, so I haven’t actually received any of those promised points yet.  Still, I’m pretty sure they’ll appear eventually.

Kudos to the team behind this promotion who quickly addressed the Tuesday problem!

There’s still time: Mail by Feb 15

This is a great promotion for those who don’t have the ability to earn points through credit card signups, or who simply don’t mind filling out lots of index cards.  The official rules state the following dates for the mail-in entry method: “All mail-in entries must be handwritten and must be postmarked by February 15, 2016 and received by February 22, 2016.”

Personally, I’ve only sent in 20 cards so far out of the 94 allowed.  Of those 20, I’ve received 7 emails with links to play the game.  For all 7, I won the smallest prize: 500 points.  I do expect to get the remaining 13 emails soon.

As a reminder, here’s how to get up to 94 game entries:

  1. Register for the promotion (Very Important!)
  2. On a 3 x 5 piece of paper (I used 3X5 lined index cards), hand print:
    • Your full name
    • Complete mailing address
    • Day and evening phone numbers
    • Valid email address
    • Member number
    • First six (6) digits of your MasterCard (Many MasterCards have the same first 6 digits so this is not a security concern)
    • Date of birth
  3. Put each 3×5 card in its own envelope for mailing
  4. Mail to: “IHG and MasterCard® Priceless Surprises® Promotion,” c/o HelloWorld, Inc., P.O. Box 5996, Kalamazoo, MI 49003-5996
    NOTE: It’s OK to print out labels for mailing – I did
  5. The official rules state: you will receive an email within five (5) business days from the Administrator inviting you to play the Game and you will receive one (1) Game play for each mail-in request.  The 5 business day thing is not true.  Expect it to take more like 15 to 25 business days.
  6. Send up to 94 entries.  Assuming all 94 go through OK, you should win a minimum of 500 x 94 = 47,000 points.
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[…] a bunch of IHG points for mailing in index cards. Read more about Greg’s experience here: IHG Priceless Surprises on track for more than 40K points despite hiccup. This time around, there is considerably less incentive to fill out so many postcards as there will […]


So, I got all my entries after emailing questions@helloworldfulfillment.com and escalating the issue with IHG directly via a Facebook instant message, I had originally only received 53 of the 94 entries I sent, after escalating I received the remaining entries.

Results: 62k points total (I think I did quite well!)

Used the points to book two nights in Paris this June, would’ve cost me upwards of $600 – I got it for 60k points + $80 (I was slightly short of the total needed). So under $140 all-in! That was well worth the time and effort, I could’ve even used the points for one night at one of the VERY fancy $700-800 Intercontinental properties in Paris, but decided against that because I don’t plan to spend much time in my room (and I’m traveling solo, if my girlfriend was coming with me I wouldn’t have a choice!)


Yes it definitely works to email . Got the 15 remaining entries within 24 hours of emailing 🙂


I sent in 94 between Feb 5 and Feb 12 and have not gotten an E-Mail yet. Has anyone seen anything in the last couple weeks.

Pam Thomas

I just now received this message from the prize company HelloWorld:

“Thank you for your patience. We processed the maximum of 94 entries for you. Please let us know if you have any questions or concerns.”

I replied to them, asking whether I should be expecting to see a bunch of emails to open and play between now and tomorrow. (I had already received 56 emails, last one Feb. 22.) In the worst case, I suppose, they are saying they’ve already sent me 94 and if I only received 56, tough. Not quite sure what it means!


At 11:41 pm — just now — received 37 more emails to play. Close enough! Wonder if I would have gotten those if I hadn’t emailed HelloWorld.

Pam Thomas

Is anyone still getting the surprise emails? I have received about half of mine, but none since February.


My husband and I each mailed in 94 entries. We each received 94 prizes, for a total of 112,000 points. We had 5 x 1000, 2 x 2,000 and 3 x 5,000. The rest were 500.

I have not verified that all the points have posted, but watching our IHG points balance rise quickly, I know most have. So, all in all, for us it was a successful venture.


Sent in 5 entries in early February. Never got any emails. Checked my junk mail frequently; nothing. No points deposited directly into my account. :/


Data Point: Mailed out 94 entries on 2/12/16. Received 34 game plays on 2/21/16. I played and won:

2 x 1,000 points
1 x 2,000 points
31 x 500 points

Current total @ 18,500 IHG Points. Waiting on the rest…


Did the email address have to be the one you registered with (your login email) or can it be any email address?

Did anyone use a different email than their login one and still receive points?


Sent all 94 handwritten cards in individual envelopes…. and received 4 emails so far. Still waiting for the rest, hopefully.


I sent in 94 entries , received about 50 emails and then the points for the rest of the 44 entries were directly put into my account . No emails were sent . Anyways finally ended up with 50k total….


I accumulated about 65,000 points. I am new to this so how do I redeem the rewards and what is 65,000 points worth?



Sent in 94 entries over 2 days this past weekend. Today received 44 emails and with great excitement began opening elevator doors to receive twenty 500 points, one 1000 points, and one 2000 points ….. THEN DISASTER …

The following 22 emails when opened to elevator door to play stated the following …
“We love your enthusiasm! However, you do not have any instant win chances to use. Complete a qualified stay before February 15 to earn another chance to win.”

Is this a repeat of the glitch some of you earlier reported … what to do?


Came across this promotion today and have been reading the comments. I plan on participating, completing and submitting the 94 cards. I have a question regarding the mailing address, does the ® need to be included? Rules state to mail to address IHG and MasterCard® Priceless Surprises® . Is the ® symbol required?

In addition, rules do not state that a return address is required. Can we omit as well? My hand will be grateful if the answer is yes.


Symbol is not required. Also, you can skip the return address and save some pain. I did this and got my plays and won points successfully.


Thanks so much for the quick reply!


Does it matter is you handwrite the notecards in pen or pencil?