Shop Your Way gift card redemptions working again


Update 11/15/20: Transfers from Citi to Shop Your Way no longer have 20% bonus. Point transfers from Citi are no longer recommended.

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UPDATE: Gift card redemptions are working again (as of 9/1/2020)

See these posts for details about redeeming Shop Your Way points for gift cards:

August 28th, we reported that gift card redemptions were not working.  This is no longer true, but I’ve kept the original post intact:

If you were thinking about transferring Citi ThankYou points to Sears Shop Your Way points to take advantage of the opportunity to redeem them for gift cards, you’ll want to hold off on that for the moment. According to multiple reports from readers and then a test from Greg, gift card redemptions are not currently working.

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Reader Lois and reader Mike brought this to our attention earlier this evening and then Greg went to test gift card redemption and realized that it is not working.

As Greg advises in the comments on his post about Maximizing value from Shop Your Way gift cards, I do not recommend trying to redeem for gift cards until this is fixed. At this point, we assume this will be a temporary issue, but with no way to reach Shop Your Way and the system generating error messages, it makes the most sense to hold off until we have positive reports to share.

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No it is not working. I have been trying to redeem my points for my shop your Way MasterCard with no success. Something very strange is going on with shop your Way MasterCard

Francisco Robles

You are correct, I am having issues also it’s still not resolved.

Brad C

Is anyone else having issues on the Citi end when transferring to SYW points?

I keep getting “When we tried to complete your points transfer, we encountered a system error”

This issue seems to have occurred in the past with Etihad transfers, but couldn’t find anything on SYW having transfer issues.

Brad C

Update: It’s working for me today.

[…] redemption of Sears Shop Your Way points for Walmart Gift Cards has returned, so it is possible to go from Citi Thank You points to Shop Your Way to Walmart, albeit in maximum increments of $30 Walmart Gift Cards. Since Walmart only allows 5 gift cards to […]


Seems to be having issues again redeeming SYW points for gift cards through Raise. I keep getting error messages today, 10/11. They worked fine earlier last week.


Working again


I noted this over the weekend, but wanted to keep my Walmart gift cards to myself. LOL


Appears to be working at the moment.

Greg The Frequent Miler

Thanks. Yep, I can confirm the same. It’s now working.

Greg The Frequent Miler

Just FYI: It’s still not working on 8/31 at 10:50 am ET

Brad C

I got a response from SYW today: “The Raise promotion was for members that were given 10k points to use on the site. That promotion is now over. Please watch your emails for future dates where the promotion may be active.”

Does this mean SYW Raise redemptions will only be possible when there’s a promotion?

Last edited 3 years ago by Brad C

Of course, I transferred this AM before seeing this post…… LOL


LOL. Thankfully, it was only 2500 points as I was only trying to buy a single $30 for real groceries. Not a huge deal and hopefully its just a glitch.


IDK but Sears could follow Lord and Taylor any day. It’s like buying airline miles on Norwegian right now. Do so at your own risk.

Brad C

They were working for me earlier in the day yesterday. Then last evening, it stopped working. The error I got last night was: “Invalid member account balance Member max redeemable dollar balance too low” but now am getting the same error message as in the post.

I sent an email to the SYW Support last night. I received no response at all today, so it seems like it will be a while before they fix this, if ever.


Got this response when I 1st had issues redeeming my actual SWYR points earned from my Sears CC for GCs last week:

“The program with Raise is only in a pilot period right now where some members were given points, 10k, to redeem with Raise. 

Since you weren’t part of the pilot, your points can’t be used with Raise right now. 

The good news is that the Raise program will be launching for everyone in just a few weeks and you will be able to use your points there then. 

When you receive an email from us at SYW about the Raise program, you can use your points towards gift cards. 

We don’t have an exact date yet, but the emails will be out soon!”

Made no sense to me since P2 could transfer points from Citi and then redeem for GCs, but hopefully it does come back.

Last edited 3 years ago by Dan

[…] as of the evening of 8/28/20. Do not transfer until this is resolved. See the comments and/or this post for […]

[…] as of the evening of 8/28/20. Do not transfer until this is resolved. See the comments and/or this post for […]

[…] as of the evening of 8/28/20. Do not transfer until this is resolved. See the comments and/or this post for […]