Update 10/7: After two weeks of transfer futility, Capital One’s partners are working again as of this afternoon. I didn’t try each partner, but was able to successfully complete a transfer to Avianca. Hopefully the fix is permanent. – Tim (h/t: Thrifty Traveler)
A few days ago we started seeing reports in the Frequent Miler Insiders Facebook group and elsewhere that there was some kind of problem with being able to transfer Capital One miles to transfer partners.
When clicking on the ‘Convert Rewards’ option when logged in to your Capital One account, there was an error message displayed next to each airline and hotel program stating ‘Down for maintenance. Please check back later.’
Well, people have been checking back later and transfers have continued being down for maintenance.
We reached out to Capital One to find out if there was any reason for this and the reply we received was as follows:
We are currently making system improvements to some of our rewards platforms, and because of that they are temporarily offline. We will let you know when they are available.
While it’s frustrating that it’s been a week or so since Capital One cardholders last had the ability to transfer their miles to travel partners, at least it sounds like this is more of a system issue rather than them getting rid of the ability to transfer to partners. Unfortunately there’s no indication as to how long we’ll have to wait before transfers will be back up and running.