Hyatt assigning My Hyatt Concierge to new 60-night Globalists


At the beginning of the month, I checked out from a 30-night Hyatt stay that was aimed at earning Hyatt Globalist status. I wrote a post when those 30 elite nights posted to my account as it gave me instant Globalist status under the reduced 2021 requirements. I then updated that post late last week when my 30 bonus nights posted a few days later, giving me 60 elite qualifying nights and all of the associated milestone benefits. Then last night, I received an email from my assigned My Hyatt Concierge, rounding out all of the benefits we hoped and expected to receive at 60 nights.

This was only a small slice of the massive corner ocean view suite that I got at the Grand Hyatt Kauai on a Guest of Honor stay a couple of years ago. If my concierge can help me get this room again, I’ll be thrilled.

I was excited about this final milestone benefit, a My Hyatt Concierge, specifically because of the time savings in terms of making phone calls to apply suite upgrade awards or make special requests. Keep in mind that this benefit is reserved for those who earn 60 elite nights in the World of Hyatt program. Given the current Bonus Journeys promotion, you can earn 60 elite nights with just 30 nights spent at Hyatt properties before the end of February 2021 provided that you register by January 15th.

Note that some members were incorrectly told last week that access to a My Hyatt Concierge was a benefit that would not be bestowed upon those whose 60 nights are earned as a result of the Bonus Journeys promotion. I think there was some confusion among Hyatt staff because of the fact that that Hyatt Globalist reduced status requirements for 2021 only require 30 elite nights this year (which can be achieved with 15 nights during Bonus Journeys) whereas the My Hyatt Concierge is a 60-night milestone benefit. We followed up with our Hyatt contacts and eventually confirmed late last week that members who earn 60 elite nights, even through bonus elite night credits awarded as part of Bonus Journeys, will indeed be assigned a My Hyatt Concierge (this is automatically assigned and my understanding is that you can not request a specific concierge). We were told that a concierge would be assigned to a member who earns 60 nights within two weeks of reaching that milestone.

Perhaps not surprisingly, the timeline has proved to be faster as my concierge has already been assigned just a few days after reaching 60 elite nights. My Hyatt concierge reached out to let me know that she can help me with the following tasks:

  • Redeem Free Nights
  • Arrange Suite Upgrades
  • Book Guest of Honor reservations
  • Assist with special requests like dinner reservations or spa appointments
  • Register you for World of Hyatt promotions
  • Research hotels and resorts to find the one you’ll enjoy most
  • Help plan activities for you and your loved ones and lots more

While I can generally handle redeeming my own free nights via points or certificates, I can imagine times where it may be helpful to have someone else handle it. Things like applying suite upgrades, booking guest of honor reservations, and helping with special requests will be very helpful for me. I’ll probably still register myself for promotions and do my own trip planning, but a little extra help never hurts.

I was impressed that my concierge gave me not only email and phone contact info, but her weekly schedule. That last part will be helpful when I have a time-sensitive request since I know when I can expect to find her in the office.

Overall, I am irrationally excited about reaching Hyatt Globalist status given how little I anticipate traveling over the next few months, though I hope to make up for lost time later this year and almost certainly next year. I’ll be glad to have some help making the most of it.

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