JetBlue’s Mosaic FoundersCard benefit. Is this a joke?

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In the recent post “Digging into JetBlue’s amazing status match for Delta elites” I wrote about the easy status match my wife and I had taken advantage of to go from high level Delta Medallion status to high level JetBlue Mosaic status.  JetBlue Mosaic members get to choose from “Perks You Pick” and with this status match, JetBlue had chosen for us.  Among the choices we both received was a 1 year FoundersCard Membership.  In the previous post I had written that I had started my FoundersCard membership but that it wasn’t yet active at that time.  Further, I wrote “I don’t expect to be overwhelmed (or simply whelmed) by FoundersCard, but maybe I’ll be surprised. I’ll let you know.”

Well… my FoundersCard membership is now active.  To say that I’m underwhelmed is a gross understatement.

a hand holding a padlock

The first thing I saw when logging into FoundersCard was an ad inviting me to upgrade my membership to ELITE for “only $250 (a $745 savings)” for the first year.  Then, the ELITE membership will renew for $995 after the first year.

a close-up of a website

Um, OK, so what’s the difference between what I got and ELITE?  The same page had a handy chart showing that my “Blue” membership has limited access to standard benefits and to the FoundersCard Hotel Program.  Meanwhile, the ELITE membership offers “premium access” to those things plus access to an elite concierge, plus access to premium travel benefits, plus access to premium lifestyle and business benefits, plus a free companion membership upon renewal, plus a stainless steel membership card, plus early bird access to new benefit announcements (note the wording: not early access to benefits, but to announcements), plus VIP dedicated phone & support.

a screenshot of a computer
The FoundersClub Blue membership (which is what you get with JetBlue Mosaic status) is on the left. To get all the benefits listed above with the blue chechmarks, you would have to pay to upgrade to an ELITE membership.

But wait, except for some of the business credits listed above, and the concierge, these are all things I had assumed would be included in my membership!  If I had actually chosen this benefit when I reached Mosaic status (rather than having it chosen for me as happened in this case), I would be livid!  What if I had wanted one of the travel elite benefits offered by FoundersCard?  Look at the screenshot below.  Do you see the little lock icon at the top right of each of the images?  That means that I’m locked out of all of those things because I didn’t upgrade to ELITE.  No Hyatt Elite Tier Offer for me.  No Sonesta Travel Pass.  No Caesars Rewards Diamond Status.  No complimentary Omni Platinum Status.  No soup!  You get the idea.

a screenshot of a computer

So… what good is the FoundersCard Blue (blue, as in sad?) membership?  I don’t know.  There doesn’t seem to be a way to filter to the blue benefits alone.  All I could find were discounts and free trial memberships to a bunch of different things.  Maybe some of those are valuable?  They do advertise preferred pricing on events ranging from Taylor Swift to Formula 1 racing.  I didn’t dig in to see if there were real savings to be had, but maybe.  Most of the deals seem to be things that I’d expect to find in a coupon packet in the mail:

  • SoulCycle, receive 1 class free when you purchase 10
  • Pure Yoga: Receive waived initiation and 10% off annual plans
  • Harry & David: Save 20%
  • Kiehl’s: Save 15% on Kiehl’s.com
  • Teleflora: Save 25%

Lots and lots of “meh.”

Bottom Line

Unless I’m missing something, this is an embarrassment.  JetBlue offers this hobbled version of FoundersCard as an optional perk for their valuable elites.  And, not only is it not the ELITE version, but to activate this version you have to enter your credit card details and risk forgetting to cancel before they charge you full price for the membership a year later.  How is this a benefit?

If, unlike me, you’re really interested in FoundersCard ELITE, then you can look at the JetBlue Mosaic benefit as a huge discount off your first year.  It’s not free, but $250 isn’t bad for benefits like $50K of fee-free processing with Stripe, if you’ll actually use them.  One thing I don’t know is what happens in year two if you earn Mosaic status again and pick this benefit again?  Could you somehow avoid paying $995 for the second year of ELITE membership and instead upgrade again?  If anyone tries it, let us know.  I don’t plan to be the one testing it out.

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Philbo

I did this years ago and I DID get Caesar’s Diamond status that I was able to redeem for free nights at the Atlantis Bahamas. Probably one of my better rewards scores. But that was before “choose a perk” and the nerfed membership. Thanks for this article because I was angling for another Bahamas trip. Though 4 nights for the $250 card upgrade fee isn’t a bad deal either. But that is highly circumstantial!

Rajon Spruiel

The Founders Card Elite offers things I can’t even list on this page. It’s truly worth every penny, JetBlue Mosaic ask too many questions, they want credit scores. I am capital no credit.

Thomas Kwalwasser

Founders Card Perk is a scam!!!
I cannot agree with you more. I cancelled my Founders Card perk after 26 days asking them to cancel me at the end of the year when it was near term and I was cancelled immediately today (Jan 31, 2024).
I contacted JetBlue and they offered no remediation whatsoever; essentially you chose it, your problem. I am livid and recommend that anyone and everyone stay away from Founders Card as I believe it is a bait and switch. They talk it up in the description and it is something very different after selected. The fact that JetBlue offers nothing to fix this or back out the perk for their Mosaic clients is a travesty and make them look no better than Founders Card. Their inaction makes them as culpable as Founders Card.

Greg

wish i read this article first, waist of time. I canceled it 20 minutes after activating .. joke
thanks for the heads up

Dave @ MilesTalk

Wow. Thanks for this article, Greg. Was just about to activate via JetBlue Mosaic and decided to Google this ‘Blue’ tier as i had a bad feeling about it. Worse than expected! Saved me some time!

Travel Hack Expert

There are a lot of tricks to enjoy FC’s Elite perks such as Caesars Diamond, Hilton Gold, Omni Platinum, AVIS President’s Club etc even if you are a FC complimentary member. Let me share one which enrolls your account in the Hyatt fast promo to Globalist. FC member number@founderscard.com is your company email.

Visit World of Hyatt elite tier offer page filling out your WOH member and the fonderscard email address format. You will receive an confirmation email sent by Hyatt forwarded from founderscard.

Last edited 1 year ago by Travel Hack Expert
Sara

So you are saying that using the founders card email, you can get elite benefits without being elite?

Adventure NML

Sounds like it, but I had a little trouble following as well.

Andy

“Most of the deals seem to be things that I’d expect to find in a coupon packet in the mail.”

Oh, so it’s like getting a free Amex Platinum card.

Last edited 1 year ago by Andy
Pedro

I’m really surprised by this. I’ve had the Founders Card for a few years (until I cancelled last year). That’s the base version, not the Elite one. I had a ton of benefits, some which weren’t available for me otherwise (because I’m not on the US and can’t have US credit cards). I used my Founders Card to get Hilton Status, Marriott Status, Avis and Sixt status (for all the good those do, but ok), I used the discounts in several things, including the Stripe one and that alone paid for several years of the card and then some. The only reason I cancelled was that most perks are only usable once, so you can’t keep getting hotel status with it every year, for example. Elite gave better perks but the base ones were very good for many things. Now, either that changed or the one you got was a reeeealy watered down version of Founders Card…

Adventure NML

This is a new tier that is FAR below the base version of the card. I think Greg was right when he said Blue, as in sad…

Lynn

I’m always perplexed by people who have so much hostility towards a blog, but keep reading it. This was a good post. I tried FC years ago and found it was not for me (honestly I was left feeling like it was kind of a scam but that was just my personal opinion). I couldn’t possibly see how I would actually get value, but maybe less points/deal savvy people would. But readership of this blog IS points/deal savvy people, so I’m guessing no one who is a legitimate fan of FM will get value. Which leads to . . . isn’t Greg correct in what he is writing for his readers?

Lee

Yes, Greg is correct. And, one commenter is an angry elf. It is as you say and as Mitsu said below. Most people who are active in the game will receive a broad range of tier statuses and benefits from their activities and cards. And, many of the tier statuses and benefits offered by FC would not be incremental but duplicative.

If someone is not so active in the game, maybe that person doesn’t have the tier statuses and benefits. And, maybe they would benefit. But, if they’re not active in travel, exactly how much benefit might they expect to receive and does that outweigh the cost of the card?

Being outside the US, Pedro (above) presents a very interesting scenario in which FC offers huge value. Along this line, some business owners who don’t travel at all might find huge value in the business perks alone.

But, then, this is a travel blog and that is the scope of Greg’s consideration.

BRIAN

I was excited about the FC benefit, even if it was going to be a little watered down. To be frank, there were no details about what was included until you signed up. I got it the day the new program opened. There was not one perk actually included without upgrading to Elite. I called JB within an hour of selecting my pork and they at least gave me my perk back. They really need to disclose what is included, or more to the point. What isn’t included.

Nick Reyes

I have deleted a bunch of comments that included completely unnecessary personal attacks. Let’s keep conversation to the details of the deal / post, not personal attacks on each other. Feel free to disagree, but do it respectfully please.

Lee

While commenter Michael’s intention is to support Founders Card, does anyone sense his comments below are working to the opposite effect? What a PR nightmare for Founders Card.

Mser

After reading the two FC employees bashing Greg in their hilarious comments, I’m pretty sure FM won’t be sponsored by FC anytime soon…

ChrisK

I am sure the startup came up with this “FoundersCard” idea based on ridiculous overestimate of membership value by some other travel and miles bloggers (not FM).

In reality, as this post says, this “card” doesn’t make financial sense for most people.

I am not sure why there are some people in comment section who are blatantly defending without actually providing examples of how benefits from this card can breakeven vs. ridiculously high sign-up and renewal fees that this card requires.

Last edited 1 year ago by ChrisK
Jonathan Chen

I never comment on any articles but had to come here and tell you that you are 10000% correct. But I’m here because I feel so strongly that It’s an absolute disgusting joke. I’m a big fan of jet blue but I was shocked when I logged in and checked out the benefits. Good thing that they remind you when they renew and there’s a grace period after the renewal date to cancel. I was ready to go to war if I didn’t get my money back.

Last edited 1 year ago by Jonathan Chen