Some Bilt cards don’t have the features Bilt said they did

57

Bilt’s rollout of its 2.0 credit cards has gone about as smoothly as a five mile drive over continuous rumble strips which Tim succinctly summed up here, I covered here, and Nick covered here.

I’m afraid it turns out that there’s a teensy bit more to add.

When they launched the new cards, we asked Bilt for details about the World Elite benefits on the Blue and Obsidian cards and the World Legend benefits on the Palladium card. We were subsequently provided with the following screenshot listing their respective benefits:

Bilt Blue card errors

As you can see, cardholders of their no annual fee Blue card were due to have:

  • No foreign transaction fees
  • Cellular wireless telephone protection
  • Purchase Assurance
  • MasterRental Coverage
  • Trip Cancellation & Interruption Protection
  • Trip Delay Reimbursement

However, if you check the Blue card’s guide to benefits you’ll find that there’s no mention of Trip Cancellation & Interruption Protection, nor Trip Delay Reimbursement. I’m not aware of Bilt advertising those benefits on their own website, but we wanted to provide a heads up in case you’d seen them listed in our Bilt 2.0 FAQs post and thus had an incorrect understanding of your card’s benefits.

Bilt Obsidian card error

There’s the opposite problem on the Obsidian card. The screenshot above states that this $95 annual fee card doesn’t have Lost or Damaged Luggage Insurance, but the Obsidian’s guide to benefits states that it does.

Mastercard Lost or Damaged Luggage

We reached out to Bilt to confirm that the guides to benefits are correct and that the screenshot they’d previously provided was incorrect and that is indeed the case.

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57 Comments
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Matt

Shocked, shocked I am!

Noway

What a clown show.

But lemmings really want the new shiny thing.

Steven

It’s funny to see the contortions RSquared is going thru. Any card that needs all of their influencers to put out a calculator is DOA.

Vince

All of my points will go to Accor on 2/1. Then it will be monthly transfers to whichever I need most until they demonstrate some stability, organization

1990

Then, be sure to send them to FlyingBlue, because Accor is kinda lame. *wink*

Victory

Does Palladium card holder plus 2 guest Prority Pass access also applies to additional card holders who are apying $95 annual fee?

Airport lounge access provided by Priority Pass is available to all
eligible Bilt Palladium Card cardholders. Cardholders can use
their Priority Pass membership or digital membership card to
access an airport lounge in a seamless way, as follows:
• Eligible cardholders will enjoy complimentary lounge
membership for them and up to two guests.For additional guests
above two, the Cardholder will be charged $35 per guest per
lounge visit.
Who Is Eligible:
U.S. issued Bilt Palladium Card cardholders whose issuing bank
has completed the enrollment process.

joe

Is it possible to pay rent rent with Atmos card #1 for 50K and use Atmos card #2 for another $50k ?

K.O.Stan

i do not think so. How are you gonna offset the 3% transaction fee for this? Stephen Pepper says you cannot use Bilt Cash for this.

Fred

Disregard this comment

Last edited 15 days ago by Fred
Fred

Technically, with your question as is and nothing more, yes. Technically, you can put rent on a different card every month. What are you trying to accomplish? (Take note of KO Stan’s comment regarding Bilt Cash.)

K.O.Stan

Pay rent with Alaska signature card and get 3 Atmos points for $50,k annually, then spend on Bilt card to earn 4% Bilt cash, use it to offset the 3% transaction fee for paying that rent/mortgage. So it’s $50,k spent a year for 150,k Atmos points. Do i understand it right?

K.O.Stan

Am I misunderstanding it?

Yes, you can redeem Bilt Cash to cover the 3% transaction fee when paying rent or mortgage with a Bilt credit card, including the Bilt Blue card. By using Bilt Cash, you can “unlock” 1x points on housing payments, effectively covering that cost, with every $30 of Bilt Cash covering a 3% fee on $1,000 in rent. 
Key Details on Using Bilt Cash for Fees:

  • Purpose: Bilt Cash (earned at 4% on non-housing spend) is designed to offset the 3% transaction fee for earning points on rent/mortgage.
  • Redemption Rate: $1 of Bilt Cash equals $1 toward the 3% fee.
  • Process: You can use Bilt Cash to pay the fee in the Bilt app.
  • Flexibility: There are no minimum redemption amounts for this; you can use smaller amounts, with $0.03 of Bilt Cash covering 1 point.
  • Limitations: Bilt Cash expires annually on Dec 31, with up to $100 rolling over. 
K.O.Stan

you are right. AI is confusing, or maybe i haven’t asked the question right:

Yes, you can use the Bilt Rewards platform to pay rent with your Alaska Airlines Visa Signature card, earning 3x points (now branded as Atmos Rewards) while paying a 3% fee. However, Bilt Cash cannot be used to directly offset this 3% fee. Bilt Cash is a separate, promotional credit, while the 3% fee is a mandatory charge for using a non-Bilt card.
How it Works: Link your Alaska card in the Bilt app to pay rent via ACH or credit card, triggering the 3% fee.
Rewards: You will earn 3x points on the rent amount and 3x on the 3% fee itself.
Limitations: The 3x earning rate is capped at $50,000 in annual rent spend.
Recommendation: While earning 3x points is valuable, the 3% fee often makes this less profitable than using the Bilt Mastercard (no fee) or paying via ACH, unless you specifically value Alaska points over Bilt points.

K.O.Stan

Thank you, friend!

Grant

> when paying rent or mortgage with a Bilt credit card

K.O.Stan

yes, thank you!

Kay

My wife has never used her BILT card for rent. This is the 7th email we have received about rent. We had question about her 2.0 card. After this, we have decided to drop the idea of having BILT cards.
Hey ***

Bilt Rewards here, we’re following up with you regarding points for your recent rent transaction. Please share with us a screenshot of your payment and our team will review and add the points to your account within the next 5-7 business
Thank you!
Bilt Rewards Support

WhereTo2Next

My goal is to transfer out all of my points.
I just have to decide where to send them.
I don’t want them sitting in this program.

Lon

I just can’t sign up for any of these new BILT 2.0 cards yet. They’re too flaky right now and I don’t trust them.

Ssss

They are playing fast and loose Rita banking rules. This is not cool and very problematic.

Raul Hernandez

Get your class action lawsuits in quick before the VC money runs out, so you get a good position in line at the bankruptcy proceedings.

Dick Bupkiss

These guys are a joke. The Gang That Couldn’t Shoot Straight.

YellowJacketMD

The play here, unless you’re in the super niche group in the middle of the complexity-value venn diagram, is to get the Obsidian or Palladium for the first year then downgrade to the Blue and throw it into sock drawer.

Brian C

Except you can’t downgrade Cardless cards.

Averham Lincoln

They have replied on Reddit that they’re looking into that option in the future.

Kirk

“I am altering the deal, pray I don’t alter it any further.”

Phil

At least Lord Vader was altering the deal deliberately, and not through sheer incompetence…

Tom R.

Egads. I think I will get my 50k Bilt SUB, transfer all my points to Alaska, and cancel everything I have related to Bilt. What a sh/7show.

Lantean

Aren’t you worried they will go belly up before you transfer out and you’ll out $495?

Tom R.

Yes. Yes I am.

Lukas

Same, except Hyatt