How Hilton can win our loyalty | Coffee Break Ep44 | 2-4-25

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We love how Hilton incorporates partners like SLH and Autocamp for example. But there are things we don’t love about Hilton too. Today we’ll talk about the ways they could win our loyalty.

How Hilton can win our loyalty

Watch the full episode below, or listen on your favorite podcast platform. You can click the timestamps below to navigate directly to a specific part of the episode within YouTube. For a transcript of this episode, click “Watch on Youtube” on the video below, then click the “…more” link in the video description. This will expand full video details. Scrolling down past the timestamps and chapters, you’ll see a “Show Transcript” button. If you’re an Apple Podcast listener, you can touch and hold a podcast episode to reveal an option to view a transcript.

Watch here…

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(00:00) – We love how Hilton incorporates partners: SLH and Autocamp for example

(00:25) – But here’s what we don’t love…

(04:18) – Greg’s suggestions for Hilton

(05:04) – Hilton’s meaningful milestone benefits start way too late (at 40 nights)

(06:36) – Milestone benefits of early check-in certificates would really wow us

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Music Credit – Beach Walk by Unicorn Heads

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matthewsf

As a HH Diamond, the change to a F&B credit from a legitimate free breakfast was the final factor that caused me to switch my loyalty (and paid stays) over to another brand. Even with “2 registered guests,” I am still spending out of pocket $ to cover my breakfast balance.

Probity

Should the date in the title be 2-4-25?
Thank you!