Yesterday, Doctor of Credit reported success getting an Amex retention offer via online chat. Chuck’s Green card annual fee was due and he was offered either $75 or 5,000 points. He took the $75. The interesting thing here isn’t really the offer, but the fact that he got the offer via online chat. I didn’t know that was possible.
I thought this was pretty cool, so I did a quick Google search and found that Points, Miles, and Martinis reported this ability on July 3rd when he was offered $100 to keep his Delta Reserve card. Somehow I missed the earlier news showing that this was possible.