Amex retention offers via online chat


Yesterday, Doctor of Credit reported success getting an Amex retention offer via online chat.  Chuck’s Green card annual fee was due and he was offered either $75 or 5,000 points.  He took the $75.  The interesting thing here isn’t really the offer, but the fact that he got the offer via online chat.  I didn’t know that was possible.

I thought this was pretty cool, so I did a quick Google search and found that Points, Miles, and Martinis reported this ability on July 3rd when he was offered $100 to keep his Delta Reserve card.  Somehow I missed the earlier news showing that this was possible.

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I got retention on my Delta & Hilton cards – in points rather than $’s but I would say they were worth more that way. Also the size seems to have been based on how much I used each of them (ie my delta offer was much bigger than my hilton offer)


Thanks again for the reminder!

P2 said that she was looking to cancel AmEx Biz Platinum, was given option for either $300 statement credit + 5K MR and 15K MR after $10K spend. So just took the $300 statement credit.


What about the Marriott card. $450 annual fee. Or the Platinum card? Any luck on getting bonuses for these two cards


following (re: Marriott $450 fee card)


Did not get the retention offer over chat, asked me to call a 8558577657


Rep just told me via chat that retention offers are only available over chat for the Plat Amex, which agrees with what you said about the Bonvoy Brilliant card but contradicts other reports for Green Amex, etc.


I got it for my Hilton via chat so I assume Marriott would work as well.


Does it work the month after you get the Plat? Or do you have to wait a year? I remember getting multiple retention offers on the Citi Prestige when it first came out


Does anyone know how long you have to keep the Delta Amex Reserve after receiving a retention offer before downgrading to prevent the retention offer from being clawed back?

Last edited 1 year ago by Larry

Terms they offered him was 12 months or they may revoke bonus.


I got the same expectation