Amex retention offers via online chat


Yesterday, Doctor of Credit reported success getting an Amex retention offer via online chat.  Chuck’s Green card annual fee was due and he was offered either $75 or 5,000 points.  He took the $75.  The interesting thing here isn’t really the offer, but the fact that he got the offer via online chat.  I didn’t know that was possible.

I thought this was pretty cool, so I did a quick Google search and found that Points, Miles, and Martinis reported this ability on July 3rd when he was offered $100 to keep his Delta Reserve card.  Somehow I missed the earlier news showing that this was possible.

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