Last Spring, my wife and I spent a couple of sensational weeks traipsing around Taiwan and Okinawa, then ended with a few cold and wet days in Tokyo during cherry blossom season. In the middle of blossom-viewing, we planned to work in visits to TeamLabs’ excellent exhibits, Borderless and Planets. We found that the Conrad was ideally situated for the full days that we had in store.
I had heard great things about the Conrad, but had never been there before. Even with high expectations, I was pleasantly surprised. It’s a great hotel.
Conrad Tokyo Bottom Line Review
We loved our stay at the Conrad Tokyo. Despite being right at the beginning of peak cherry blossom season (Sakura) and being completely sold out, the hotel was a tranquil and comfortable oasis. From the moment we stepped into the ground-floor entryway and were whisked up 28 floors to the hotel’s lobby, there wasn’t a misstep. The service was uniformly warm, friendly, professional, and anticipatory. Our generously sized Bay View room had stellar views, day and night, making it an excellent space for work, coffee, or evening drinks. The Executive Lounge was notably chic and cozy, even in a city with many superlative hotel club lounges. We found the location, with three major metro lines in easy reach, to be extremely convenient for several full days of sightseeing. It was an incredibly enjoyable stay from beginning to end. Thumbs Up
- Price: During our dates, awards were priced at 95,000 Hilton Honors points per night, while cash prices were approximately $900/night. We used Hilton free night certificates for our entire stay.
- Value: Due to Hilton’s serial devaluations of high-end properties, a standard night at the Conrad Tokyo has now risen by almost 50%, to an incredible 130,000 points per night (our reasonable redemption value for Hilton Honors points is 0.41 cents each). The cash price varies widely throughout the year, from less than $400/night to almost $1,000, making this a good choice for free-night certificates, fifth-night-free stays, or high-demand periods.
- Location: The Conrad gets some shade because it’s located in the middle of several office-like skyscrapers in a business district on the southern edge of Ginza. However, I appreciated the location for exploring Tokyo. The Shiodome metro station is directly below it, with access to the Oedo and Yurikamome lines, while the Ginza and Asakusa lines (along with Japan Rail) can be reached via a short walk along raised walkways to Shimbashi Station. There’s a terrific park directly across the street (Hamarikyu Gardens), as well as a smattering of worthwhile bar/restaurant alleyways (Yokochos) nearby. It’s also ideally located for an early-morning visit to Toyosu or Tsukiji Markets, both less than a 10-minute ride away. You could also walk to Tsukiji in about 15 minutes.
- Room: We booked a standard City View King Room and were upgraded proactively to a ~500 sq ft Executive Bay View Room. As far as I can tell, the only difference between the two was that the Bay View had a marvelous view of Tokyo Bay and Hamarikyu Gardens, as well as access to the Executive Lounge (which we would have had anyway because of our Diamond Statuses). That said, it was a spiffy, extremely comfortable room that we enjoyed immensely. I’ve been to many hotels in Tokyo with comfy banquette/chaise lounges in front of the windows, and this was no exception, providing a stellar place to work and have coffee or evening cocktails. Everything in the room was plush and in great shape, and we loved seeing the views from our soaking tub.
- Parking: ¥3,000 (~$20) per 24 hours for guests.
- Resort/Destination Fee: None.
- Internet: Excellent throughout the property.
- Service: Absolutely stellar across the board, with no weak links. The valets/doormen on the ground floor were inquisitive, helpful, and kind. They were quick to provide directions, guidance, and umbrellas when necessary. The front desk staff were warm and friendly, going above and beyond to make sure that we had what we needed for (chilly) Sakura viewing and giving us an excellent tour of our Diamond benefits and property features. The restaurant staff were efficient and professional; the lounge staff/concierges were exceptional.
- Turndown service: Nightly.
- Dining:
- Cerise: The hotel’s primary all-day restaurant, open for breakfast, lunch, and dinner. This is where the elite breakfast is served (along with Collage), as a combination of a la carte items and an excellent buffet. Open daily from 6:30 am – 10 pm.
- China Blue: Posh, set-price Chinese restaurant with stellar view of Tokyo Bay. Open for lunch daily from 12 pm – 2:30 pm, then serves dinner from 5:30 pm – 10 pm.
- Collage: The hotel’s French restaurant is also used for breakfast seating. Open for dinner Wednesday through Sunday from 5:30 pm – 10 pm, with brunch served on the weekends from 12 pm – 3 pm
- Kazahana: Sushi, Teppan, and Kaiseki restaurant overlooking Hamarikyu Gardens. Open daily for lunch from 11:30 am – 2:30 pm and dinner from 5:30 pm – 10:00 pm.
- TwentyEight: Chic cocktail lounge taking up much of the main lobby area, across from the front desk. Massive, floor-to-ceiling windows offer extensive views, and there’s a live piano most evenings. Open daily for “tea time” from 10:30 am – 5 pm, then for “bar time” until 12 am.
- Spa: Mizuki Spa & Fitness sprawls over 15,000 square feet on the building’s 29th floor. There’s an extensive menu of treatments, fitness classes, and one-on-one consultations.
- Fitness Room: Located adjacent to Mizuki spa, the large fitness center is well equipped with cardio, resistance, and calisthenics equipment. There is a steam room, sauna, and swimming pool on site.
- Hilton Diamond Benefits:
- Room Upgrade: The hotel was sold out, but our King City View room was upgraded to an Executive Bay View King room.
- Free Breakfast: A mixture of a la carte items and breakfast buffet served daily at Cerise. Both were well-made and delicious, with a surprising amount of day-to-day variation. The service was excellent.
- Club Lounge: The hotel has a beautiful executive lounge that wraps around a sizeable gas fireplace. There are lovely views day and night. During the day, soft drinks, snacks, coffee, and tea are available. Cocktails, hot dishes, and a stellar whiskey selection emerge in the evenings. It was an inviting, cozy place to warm up before or after dinner plans.
- Late Checkout: Given that we were in the middle of Sakura (cherry blossom season), the hotel was quite busy, and we were only given a 1 pm checkout.
- Welcome Amenity: A box of (quite tasty) dessert bars made on-site.
- Would I stay again? Absolutely. Of the hotels that we’ve visited in Tokyo, both my wife and I would rank it among our favorites.
Pros
- Marvelous city/Tokyo Bar/Gardens views from essentially anywhere in the property
- Convenient location for exploring Tokyo, with easy access to three major metro lines
- The hotel and rooms are in great shape, with high-quality furnishings and bedding
- Excellent elite recognition and a superb executive lounge.
- Among the better elite breakfasts that I’ve had in Tokyo
- Terrific and well-equipped fitness/wellness area
- Exemplary service
Cons
- The only one that I can think of is that nearby nightlife isn’t as vibrant as other Tokyo neighbourhoods
Image Gallery
Conrad Tokyo King Bay View Executive Room
Conrad Tokyo Executive Lounge
Conrad Tokyo Cerise Restaurant (elite breakfast)
TwentyEight Lobby Lounge and Bar
Conrad Tokyo Gym and Pool
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Totally agree with all of these superlatives.. We used our free nights for a four day / three night stay at the Conrad prior to a Celebrity cruise around Japan. As Diamonds (retired and card spend qualified) reception was apologetic on not having an upgrade room immediately available. So, here;s what happened .. We got a standard (very nice) room for the first night. At breakfast the first morning, they offered to move us to a bay view room, telling us to leave the luggage (which we didnt unpack anyway) and they would move to new room. When we checked into that room (incredibly nice) they offered for our last night the Presidential suite (beyond description) so we did the same thing. We were first time tourists, so were out from 9 to five anyway. that room was just a few doors from the executive lounge. The breakfast buffet spread, the executive lounge, the friendliness of the staff were all remarkable. The location didnt matter, as we were picked up each day for our first time tour around Tokyo. It was a fantastic start to a great cruise and introduction to a marvelous country.
We were there for 2 nights in 2019 both as Diamonds and wow was it disappointing. No room upgrade. Lounge was pathetic. Breakfast buffet was sad for a Conrad and service was no where near what a Conrad, or Japan, should be like.
Nice to hear that things seem better, but now that we live an hour south of Tokyo I don’t think we’ll be chancing another expensive visit here. I think this was the worst stay and worst service we’ve received in the 5 years we’ve lived here. Now, the Conrad in Macao was stellar and we were only lowly Golds at the time. Night and day difference.
We were there for 5 nights in December, it is fantastic! I enjoyed the spa and complimentary breakfast the most. I agree with Tim’s review. The staff were outstanding. We enjoyed the very affordable luggage transfer to the Conrad Osaka so we didn’t have to lug our large suitcases on the bullet train!
When we arrived at the Conrad Osaka, I realized I had left my Bose headphones in the very back of the nightstand at the Conrad Tokyo. One quick phone call to the front desk and they had arranged for them to be transported to the Conrad Osaka!
It’s definitely a nice hotel, the one thing that I remember the most about it is that it just smelled good. They have some sort of fragrance throughout the hotel and it really added to the experience.
I spent about 10 days at this hotel. Amazing! Ask for Peter at the executive lounge. The happiest person in Tokyo. Makes a good highball for you. Don’t even think twice, book this on points!
I agree with this review, along with the comment about not finding the entrance. The first time I had no idea how to get in even when I was right in front of the sign on the building. Took a couple of visits to get into the routine of going down the escalator after coming down from the elevated walkway.
I also have a problem with hotels that make you take two elevators to get from the street to your room. Getting outside shouldn’t feel like a commute.
The lounge is lovely but sometimes has to be booked in advance.
Once you’re inside, the place is excellent and a good use of certificates.
Not too many years ago, my company had a corporate rate of $240 including breakfast. Everyone always stayed at the Conrad Tokyo…
I’m in Japan nearly half the year and the Conrad Tokyo is currently my favorite in Tokyo and one of my most preferred in the country. Not to mention recently the nightly cash rate at the Hilton Tokyo can get so high you may as well book the Conrad.
The Conrad and Waldorf Astoria in Osaka are nicer but business and pleasure bring me to Tokyo much more. Looking forward to seeing the Waldorf Astoria Tokyo Nihombashi next year.
Can’t go wrong with teamlabs!
Great hotel, very grateful I got to stay here for 95k / night with fifth night free in 2024. Points never made sense here when cash rates were low, and after the devaluations that’s even more true.
We stayed there 3 nights in November prior to a cruise (using Hilton FNCs) and found it to be a wonderful hotel from start to finish. Great views, friendly and helpful staff, and we loved the executive lounge. One of our favorite stays!
Our family of 4 stayed here on points with 5th night free. Our kids got the robes too and cute room slippers. We had a corner room that came with a separate living room. Thanks for sharing the pictures- makes me want to go back and stay again. I agree with your review. We also found a nearby laundromat and was so easy to use. Love everything about this hotel!
It’s great once you find the entrance.
Dr. Toboggan, you always find a way!
FYI the Conrad Osaka is a winner in every respect including the onsite restaurant that defies the rules (hotel restaurant with a great view, and it is excellent?)
I had the Uni scrambled egg in lounge. I hear it is not available in the restaurant downstairs.