Delta vs. Spirit [On Greg’s Mind]

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After many, many years of avoiding flying Spirit, I finally gave them a try last month.  I was happily surprised by how pleasant the experience was.  I had paid for a Big Front Seat and yet the flight was still cheaper than a Delta economy ticket for the same route.  Plus, I was able to use my Ritz card’s airline incidental fee reimbursement to refund the purchase of the Big Front Seat.  The Big Front Seat was big and plush.  And the flight attendants were super nice and attentive.  The Big Front Seat is missing a number of things that you’ll find on most other regional first class products: Spirit’s seats don’t recline and do not have video screens.  Plus, unless you have Spirit Gold status, there are no complementary snacks or drinks.  Still, the basic experience of getting from point A to point B was excellent.

I’m shown in Delta First on the left, and on Spirit’s Big Front Seat on the right.  When I flew Spirit in October I was impressed with how nice the experience was.  If anything, Spirit’s seat may have been a bit more comfortable than Delta’s, except that Spirit’s seat doesn’t recline.  The flight attendants were very nice and attentive on both airlines.

Rethinking Spirit

My recent experience flying Spirit made me wonder if I need to change my approach to domestic flights.  Previously I avoided Spirit like the plague even if Spirit offered better flight times and better prices.  And it wasn’t unusual for both to be true.  Spirit has a pretty good route network from my home airport (Detroit – DTW):

Spirit’s direct flights from Detroit (DTW) are shown above.  Image courtesy of FlightConnections (I love that tool).

Spirit covers more routes from Detroit than AA and United, combined:

Shown above are all American Airlines AND United Airlines direct flights from Detroit (DTW). Image courtesy of FlightConnections.

Of course, since Detroit is a Delta hub, we have far more nonstop options on Delta:

Delta’s regional direct flights from Detroit are shown above. Image courtesy of FlightConnections.

A real world side-by-side comparison

I recently flew to Denver with my son.  I had originally booked the entire trip on Delta, but I decided that it would be great to do a little experiment: We would fly Delta one-way and Spirit the other in order to compare them nearly side-by-side. Based on my experience a month ago, I thought that the experiences would be close.  I knew Delta would be better for its in-flight entertainment, food, and drinks, but I expected the rest of the experience to be similar.

With Delta, I booked a cheap flight with miles and was able to apply regional upgrade certificates (a Platinum elite status benefit) in order to secure first class.  With Spirit, I was able to buy a very cheap flight and pay for the Big Front Seat.  I was all set for this experiment!

Outbound booking:

  • Delta: 5,000 miles + $5.60 + Regional Upgrade Certificate

Return:

  • Spirit: $30.49 + $56 (for Big Front Seat) = $86.49

The information above makes it look like the two airlines were fairly close in price, but that’s not really true.  Delta charged more for the return flight. I had originally booked the return on Delta, in economy, for 13,500 miles + $5.60.  If we value Delta miles at only a penny each, that’s like paying $140.60 for economy.  That’s not bad, but nowhere near as good as Spirit’s $86.49 for the Big Front Seat.  Note that I booked my son’s Spirit flight later than my own and his cost $112.59 with the Big Front Seat (still very cheap!).

Note that I didn’t have to worry about paying for bags on this trip because I have Spirit Gold status and get a free checked bag and a free carry-on bag.  Our plan was to check one of our bags and carry on the other.  This is one of the perks of being a blogger: Spirit gave me this status when they were doing a big marketing push for their overhauled rewards program: Spirit goes revenue-based, makes elite status easier with new Free Spirit program.  If we had to pay for bags it would have cost us $42 for a checked bag or $52 for a carry-on if we pre-purchased the bags online.

Result

Outbound Flight

Delta regional first class meal.

Our outbound Delta flight was great.  I was pleasantly surprised that they served a boxed lunch on a sub 3-hour flight.  I didn’t use the in-flight entertainment, but it was there and my son enjoyed it.  And, of course, there was plenty of legroom:

Delta regional first class.

Return Flight

Our return flight was scheduled for 2:43pm on Friday.  I first new something was wrong when an email from Spirit arrived at 7:20am:

Hello Gregory,

We sincerely apologize for what happened on your recent trip. We care about your satisfaction and want to make this right. Please accept our apologies along with this voucher for future travel to any of our destinations.

Whaaat?  We hadn’t yet flown, but they were already giving us $50 vouchers towards future travel bookings (as long as that future happens within 3 months).  What was that all about?  I logged into Spirit to check on our flight and saw that it was still listed as on time.  I then checked on the plane itself which was scheduled to come from Detroit.  That flight was already listed at more than 2 hours late.  They knew that the plane wouldn’t arrive in Denver until after the outbound flight was scheduled to leave.  So, some apologetic algorithm at Spirit knew that the outbound flight was going to be late and therefore sent the apology and vouchers, but it was many hours before they updated our flight info to show that it would be late.

At 11:43 am, they finally acknowledged that the flight would be a couple of hours late and issued us each a $7 meal voucher.  Anyone know a meal available at an airport for only $7?

Throughout the day, the scheduled departure got pushed back again and again.  It finally took off at 9:18pm, almost 7 hours later than scheduled:

Fortunately for us, though, we weren’t on that Spirit flight.  When I saw how things were going, I booked an afternoon Delta flight for 24,500 miles plus $5.60, each.  That wasn’t cheap, but it was worth it.  We were both upgraded to first class (I have Delta Diamond status) and enjoyed the return trip.  The Delta flight took off a minute early and arrived in Detroit 11 minutes early:

Spirit Refund

While waiting at the gate for our Delta return flight, I texted Spirit to ask if we could cancel our flights and get our money back.  Initially we were told that we would get $10 credit each because our bookings were non-refundable.  I replied with a question “is that true even if the flight is extremely late?”  The reply was great:

I am so sorry about that, I have just checked that for you, I will go ahead and cancel the flight for you and initiate a refund.

Score!  My flight was booked with credits that I had left over from last month (long story), and so they refunded my flight in the form of credits.  That’s fair.  My son’s flight was paid with a credit card, though, and they refunded his ticket to the credit card!

I might book Spirit in the future, but…

I don’t blame Spirit for the long delay on our booked flight.  All airlines face issues that sometimes cause long delays.  In fact, Spirit’s on-time performance is better than most other U.S. airlines (but not as good as Delta’s).  And I was impressed that they offered both proactive compensation and full refunds.

The problem is that Spirit doesn’t have the ability to get you where you need to go when things go wrong.  When things go wrong with a Delta flight, Delta can usually put you on another Delta flight (but maybe with connections) or can even put you on an AA or United flight.  Spirit doesn’t have the route network or interline agreements for doing either.

Also, unlike most other carriers within the U.S., Spirit still charges for flight changes and cancellations.  I love the flexibility of changing or cancelling flights when needed.  With Spirit, those with Gold status get one free change per booking, but that’s it.

Despite all of the above, there are times I might book Spirit in the future.  Sometimes they simply have the best price by a large margin.  More importantly to me, though, is that they sometimes have the best flight times for my needs.  When that happens, I could imagine booking Spirit if I was confident that I wouldn’t need to cancel the flight.  But, even if that happens, I’ll book a refundable flight on a competing airline as back-up.  That way, if the Spirit flight gets cancelled or delayed, I’ll have another good option.  And if the Spirit flight flies as scheduled, I’ll cancel or reschedule the back-up flight.

Conclusion

It’s unfortunate that my Spirit flight got so massively delayed that I didn’t even fly it.  I was looking forward to doing a side-by-side review comparing Delta’s regional first class to Spirit’s Big Front Seat.  The experience, though, reminded me that there are more reasons to avoid Spirit than my previous (and wrong) expectations that the in-flight experience would be bad.  Unlike most other carriers in the U.S., Spirit still charges for changes and cancellations.  And, when things go wrong, there’s little they can do to reaccommodate fliers.  That said, if price is your main driver, Spirit is usually significantly cheaper than others, even after accounting for baggage fees.  And, I was impressed with some aspects of how they handled our delay.  They proactively sent $50 vouchers towards future flights and gave us $7 meal vouchers.  Considering that many fliers probably spent less than $50 for the flight anyway, that’s pretty good!  And the fact that they fully refunded our flight was great.

What about you?  What are your thoughts about flying Spirit?  Comment below.

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Lisa

I live in Atlanta, so needless to say I’m Team Delta. Recently, though, I was booking a flight for someone else (ATL-DEN) and wanted a cheaper option so I checked Spirit. While the flight was only $39, the total flight time was 12-13 hours! (longer than my last flight from ATL-CDG!) Spirit would go from ATL to somewhere like Ft. Lauderdale or San Diego for a seven hour layover. In addition to the no-frills flying experience, it just wasn’t worth it, even to save money. I booked my brother on Delta and paid $150, but he got there in less than 3 hours, didn’t have to pay for a carry-on bag, got a reserved seat in Main Cabin, had IFE, and even got basic drinks and small snack included. Spirit serves a purpose, I’m sure, for someone who simply can’t afford higher fares and is willing to accept the limitations in order to get where they’re going. But as long as I can afford Delta, I’m sticking with it, even if it does cost 3x-4x as much.

Last edited 1 month ago by Lisa
Dee More

You could not possibly pay me enough to fly on Spirit unless the one worst airline in the world, American Airlines, was the only available alternative. Then I would pay them to avoid AA.

Doug DeNunzio

The correct company quote on a flight is important to keep track of over a holiday season.

DMK

I find it hard to resist the price to fly Spirit. I usually fly 2x a year from PIT to MCO. Spirit is usually ok between these 2 destinations. So far, I have only had one return flight cancelled and we had to remain in MCO overnight and fly the next day. A bit of an inconvenience, but again the price makes my decision every time.

Eugenio Beltran

I have the misfortune to choose a flight from FLL to LIM in Spirit. That was my first and last. I am a 64 year-old with more than 30 rounds around the globe. I do not need to be treated like a parcel on a MARTA seat for more than 5 hours. I pay more with gusto.

Beverly Nickelson

My LIM to FLL flight was the last straw with Spirit for me, Eugenio. Zero leg room, no recline seats and not so much as a drop of water on an overnight, international flight. Plus we took off late. Horrid experience. Before that, on a different trip from ORD to Orlando, Spirit cancelled a flight last-minute while we were waiting at the gate! They offered zero help in securing another flight, just left us high and dry. In New Orleans, Spirit had overbooked our flight, so they talked us into switching to an earlier flight with another airline knowing full well our chances were slim of making it through airport rigamarole in time to actually catch that flight. The agent at the desk lied straight to our faces when I kept asking if we’d have enough time. We only made it onto the flight because of the kindness of MANY strangers who let us go past them in the looong line for security. No more Spirit for me.

Louisa Briggd

After having waited for delayed flight that was changed 4 good times, finally boarded and served some lousy snacks……booked through an online agent and had insurance for the which was meant to compensate me incase of delay or any other serious issue, l was happy that l will get compensated after all the stress associated with flying with Spirit airline only for me to be told when l put in compensate form that it should have been done before boarding ..what a way to reap people of their hard earned money and time….don’t think l will want to try that spirit stunt even at the cheap rate as l saw it as penny wise ,Pounds foolish, not with how much they charged per bag compared to their counterpact.

.

Duey

Besides earning millions of miles per year, some of us are curious how many million brain cells you are killing by wearing the M95 mask, shown to cause oxygen debt, and which had never been proven to stop coronavirus, which, at 1 to 2 microns, can easily get through the smallest pores in that mask. Are you awre there are no randomized controlled trials proving that masks have ever stopped infection or transmission of the coronavirus?

If you delete this comment, then you don’t believe in free speech, and you support communists like Stalin, who said, “those who control education will control the people.”

Marty

Why not check how terrible that mask is about killing brain cells with your local doctor and nurse; they may have some better knowledge than yourself, just saying.

Bobby

I agree. People are sheep. They follow the leaders… But the leaders are laughing at you, because they don’t follow their own rules.
Rules for thee… Not for me

Hansen

Educate yourself with some actual educated people vs the high school dropout sitting in his mothers basement posting uneducated memes.
So all these medical professionals who have worn masks long before Covid have no clue what they are doing? You know more than they do?
Yes, the individual microscopic virus can pass through the masks. But your ignorance is showing. The virus does not travel on its own! When someone coughs or sneezes he or she expels little accumulated masses, not individual viruses. Those droplets don’t pass through the masks.
And everyone who is educated also understands that masks are not the perfect solution. They are deterrents that effectively work to slow the spread. Fewer infected people means others aren’t being exposed as often, giving them a better chance to stay healthy.
And why post here?

Dee More

Delete this comment.

Kim Franz

The day before a flight this spring Spirit rerouted a direct flight from Kansas City to Detroit to Kansas City to Orlando to Detroit. And proceeded to leave my baggage in Orlando. What kind of nonsense is that. Seems a little thing, but that was my end with them. Their attendants were very good however. One had to corral a passenger who was bound and determined to use the bathroom during severe turbulence. Twice.

Natarsha Kusser

I fly every month and because of funding I usually have to fly spirit. There was a time when I could fly whatever. I have to say I have had my ups and downs with spirit one time they charged me for bag and I had flown many times with that bag. With no issues. Overall I do compare between Jet Blue and spirit with spirit always being cheaper.

steve

have flown Spirit a few times mostly lga-myr. and EWR-MCO. 95%on time every flight. I f you catch a great price book it! Wish they would allow golf bags at $25 each way. think about that SPIRIT!

Gino

I like spirit the fares r cheap but the big seat up front is the key on one flight the flight attendant opened the lav door for each approaching passenger ever see that before? I don’t think so they r expanding and now fly to Ecuador where we go occasionally we wd take them next trip but the connecting flight wouldn’t b convenient very satisfied

Geo

Spirit lol give me a break. I will rather get from point A to B in a dunky than fly in that nonsense airlines

Last edited 1 month ago by Geo
Nick

My flight yesterday was cancelled through Spirit due to weather. Yet my friend at NOAA said that weather was not a factor. So…Spirit lied, and took the easy route by claiming “weather” which gives them the option to not correct anything and leave me high and dry at the airport for…wait for it..6 days till my next flight. For weather that wasn’t a concern to the whole East Coast of the United States. So why lie to me?

Sheldon

Your interaction with Spirit is very interesting. When I am not in a hurry to get somewhere, or don’t care how I get there, I fly spirit. The ONLY reason I fly Spirit is because it gets me from point A to B, the cheapest- no bells and whistles, comfort, food, or entertainment. I have missed a connecting international flight, had to stay overnight @ the airport (luckily I had a a friend in that city) and was only given a $10 hotel voucher. My flights have been delayed numerous times before, once over 2hrs. I have NEVER gotten a refund, meal voucher or travel credit. Speaking from my own experience, I can say that is not normal Spirit behavior.

Last edited 1 month ago by Sheldon
Donna

If you are able to buy your ticket at the ticket counter rather than on line, it is even cheaper!

Dan

Really? Ive always heard that it’s cheaper to buy online early?

dan

not worth a drive, esp. a distance to the airport, then find a parking; if u got a good deal / low fare online, keep it

Last edited 1 month ago by dan
Spirit blows

Note… Spirit=LOL

J watkins

I fly Spirit from Detroit to Tampa frequently. Never had any issues or complaints. Flights are on time and dirt cheap. Planes are clean and flight attendants are great. Passengers have been good also.

Lynda

I’ll stick with Delta. The less drama in my life the better

Dick Bupkiss

Your flight did not include a fight between passengers, an assault on gate staff, etc., so you really did not get a complete “Spirit Experience.”

The airline itself might be perfectly adequate, but the clientele that it attracts is a major problem. You are forced to share the trip with a couple hundred people who are chasing tickets that cost less than a meal at Mickey D’s, and don’t know how to behave as adults in a functioning society. I really don’t care how cheap their tickets are or how plush their seats may be, I do not want to spend any time mixing with that crowd. Our time on this orb is way too short to subject yourself to that. I’d rather walk.

Skip Bidigill

You sound like a real winner! Yes, please do us all a favor…walk!!

MaryD

I just traveled to Cancun using spirit for the first time and I can honestly say never again. My flight was changed that would have me with a 12 hour layover. When I was able to change it, I had a 1 hour layover in Chicago which was good. The bad was that the plane ride from LAX to Chicago was terribly uncomfortable. The seats are smaller than usual, don’t recline, and the seats had absolutely little to no padding. My back really hurt after that. Your tray table is about a 10”x7” piece of metal. I felt that I was being nickel- and-dime for everything else from baggage fees to a bottle of water. Nothing was included. Lastly, the plane made so much noise and rattled as we were landing both times. My confidence too was then rattled.

On my return flight, I used Jet Blue which I also never have flown before. I will definitely fly with them again. Seats were comfortable and they provide inflight entertainment, and excellent free snacks.

Kathryn Peel

There is truly no comparison DELTA always wins. I give spirit a chance from time to time. And they always lost. Between chatty loud flight attendants with bad manors, to food on seats to foul smelling planes, and those non reclining seatsyou can buy that 40 dollar tkt then spend another 100 on bags 25 on fees . Just to have your luggage lost. I fly weekly and on Delta you arrive rested , clean and crew is quiet and polite. I highly recoment comfort plus 30 day advance purchase and its a way better deal than spirit every time…. If you add all the hidden costsAnd you are right Spirit will leave you stranded … Delta will do all it takes or get you a room .

Renata Martins

Our JetBlue flight back to the USA from Mexico got canceled (this was last month) and it took us over 24 hours to get on a plane back home. The way they handled things was shady. Bottom line is, it happens to every aircraft.

whocares

every time I look at Frontier it’s more expensive to where I want to go out of SEA.

Every time I look at Spirit I’m reminded why I don’t usually fly them too.

They have smaller carry-on rule (Or personal item only), and only 40 lbs for check-in bag. Otherwise, big upcharge to 50 lbs. Though I see they have this bundle offer for carry-on/50 lb bags.

Their route map doesn’t seem to show non-stop flights properly…just checking. It’s confusing. I don’t like it.

I’ve flown a couple times on Spirit many years ago – 10 years ago or so? No issues…I think one time I sat in exit row too. Planes were new, it was a good experience.

Since I always have a large carry-on and often have a check-in bag these days…the price advantage melts away.

Too much hassle.

Mike

Spirit has a 40 lb bag limit as well.

Michael

No. Unless literally the only option. I had to right after a hurricane with no other options that worked. They canceled my flight the next morning without notice. I only found out the day before when I went to check in.

And they had the gall to refund none of my fare to include the Big Front Seat fee. My only refund was a $29 voucher for a flight I’ll never take. They wouldn’t refund me because they offered me a seat on another flight, which I had to refuse because it was too late.

Frankly I have severe doubts about your impartiality, due to the special treatment you were given.

Evelyn Reyes

We are a great airline that media has tarnished our reputation day in day out and there fore we continue to have that negative stigma.

Sign
A proud Spirit flight attendant

John

Your airline is [censored] terrible, it’s not a stigma is a reality.

dan

“This is one of the perks of being a blogger: Spirit gave me this status when they were doing a big marketing push for their overhauled rewards program”

haha, did they give the FM’s whole team including Nick & Stephen the status or just u, Greg?

Last edited 2 months ago by dan
Matthew

I think if anything, what your experience proves is if you’re time-sensitive, have a backup. That’s one big perk with miles and points. The only downside is you’re potentially taking a seat from someone else, but the airlines will tend to overbook for that reason. My only experience with Spirit IROPs was a long time ago flying to FLL from ORD. The plane had a birdstrike coming from FLL, so the very amazing Irish manager pulled out her corporate credit card and moved us all over to AA first-class check-in next door (at the time) and purchased us all new tickets on AA in economy. Some of us had to go to MIA instead, but that was fine. Thankfully Enterprise (I think) moved our reservation over. The tickets weren’t that expensive, but we did pay only $9 each way, so we really came out ahead. I doubt Spirit will ever do that again, but it did prove to me that they do have some type of real customer service. It’s great the customer service is more automated and proactive now. I can’t recall any other airline giving me that kind of heads up on a delayed flight, with a voucher. The 3-month expiration is annoying – but maybe your goal now is to find a really cheap Spirit flight you can take to use up expiring hotel certificates? Hehe

JULES MONTEROS

The problem is that you haven’t encountered the full Spirit customer service experience. They will leave you stranded, with little or no help from the ticket counter, who will just referred you to calling their phone line, which is a joke. Twice a flight was cancelled for days out from the original flight from no valid reason, and I had to book expensive last minute flights on other airlines, because Spirit has no reciprocity with other airlines. I have learned that it is so worth paying a little more to avoid the constant delays, hassles, and poor customer service that is the Spirit experience.

Jason

Don’t be fooled. Spirit socks. They probably paid him.

David Burleson

Delta flies regional jets between DEN and DTW?

Toby

Yes, spirit has some network issues, but I needed to book a flight home to DTW and had the choice between $70 on spirit or $1200 on Delta. That’s not a joke. For the same flight around the same time (within a few hours). I’m not an elite member on either airline, but I don’t think any amount of miles were going to cover a $1200 ticket. If I was cancelled on spirit I would just drive home for a fraction of the price. Honestly, both airlines offer different advantages. Delta is a great airline, but that’s because it’s been around long enough to have power and connections. Spirit is still new. I know they have a lot of planes being made right now, so those network issues might be solved over time, but either way they’re going to be my first choice just for the price and convenience majority of the time. And you can bring food through security. Flying tip: you want hot food in flight? Bring a fancy ramen cup and they’ll fill it with hot water during flight for you. Ice and hot water are complimentary so bring your own tea. If you don’t need to be constantly entertained or download entertainment before you leave, then the flight will go smoothly. Ear plugs or headphones are a must, but I’ll do that for any airline. All this is coming from someone who flies internationally and regionally on many airlines frequently. Yes, I like the perks that others offer, but I don’t need frills to get from point A to point B.

GoldenTigerFan

DTW is also my home airport. I fly Spirit often for personal travel because they’re prices are hard to beat. I haven’t experienced any significant delays. The key is flexibility which I usually have when I do try. I also use a large backpack (40L) as my personal bag which can allow me about 4 days of clothes. The savings allow to enjoy the destination more. I have experienced the Spirit clientele as some if the others have mentioned but for a $50 round trip I pack my patience because I only have to endure it for a few hours. I’ve also experienced the price discount with purchasing the ticket at the airport. The seats on the spirit planes are cramped but I’m over 6ft tall. I fly Delta for work and the seats still feel cramped but the ticket costs much more.

Beth

I had never had a bad experience with Spirit UNTIL my upcoming December trip. We were scheduled to leave on December 6 around 6am. That was changed to 9:30 pm on Sunday December 5. When we arrive at 12:15 am all the rental cars are closed. We had to book a hotel near the airport with a shuttle for the night at our expense. That stinks.

Chad

Have you called the rental car company? I had something similar happen in October and they stayed open because a number of us were coming in after hours.

Charlie

For me, what sucks about flying Spirit is the lack of flight etiquette and experience of many passengers. On my Spirit flight the other day, there was a 7-year-old child singing loudly while the parents sat and watched. Deboarding was a pushy mess. The person behind me kept slamming the tray table down. These aren’t things that would prevent me from taking advantage of another great deal, but I would not call it a pleasant experience, especially compared to other airlines.

Danny

If you have status with another airline they do a free 90 day match:

https://customersupport.spirit.com/en-us/category/article/KA-01493

Tettnanger

DTW is also my home airport and I’ve flown Spirit many times. To Ft. Myers, to Los Angeles (quite a few times), to Las Vegas, and I’ve never had a problem. That being said, I had booked my daughter a trip to LA for spring break and that got canceled, but that was back earlier this summer where Spirit (and other airlines) were having massive issues. Like Greg, I get free bags with Delta so with Spirit I:

  • Select them as my airline of choice on Amex Platinum for checked bag fees.
  • Use a medium sized backpack for my “personal item”. They will charge you extra (more than a checked bag even I think) for a normal-sized carry on!
  • Bring an empty water bottle (they won’t even give you water on the flight without charge which seems petty) to fill at the airport.
  • Download some movies or podcasts (like Frequent Miler on the Air!)
  • Enjoy the fact that I’ve saved a significant chunk of money allowing me to save Delta (or other miles) for more exotic locales

If Spirit ever canceled my flight and I ended up in a bad situation though, I might change my mind.

James

One huge trick with spirit, if you purchase the tickets in airport you don’t pay the passenger surcharge (around $22 EACH way).

Family of 6, we bought tickets back from Florida to Midwest for $20/person by buying in person.

Overall, spirit is much improved over the last 5 years or so. But Greg’s point about limited flexibility in IRROPS is huge. It’s great when you want to get somewhere cheap. But buy with a card with travel insurance.

Buzz

A passenger surcharge on an airplane ticket seems kind of redundant. I mean, isn’t that the point of buying a ticket?

F Peterson

I flew on Spirit from Atlanta to Fort Lauderdale, Big Front Seat the flight was great and price was a whole lot better than Delta. I love both delta and spirit and the Spirit A321 that we was on had wifi…so spirit is moving up ..So yes I will fly them again…But Delta is my Baby….

Brian G

I think Greg said it best, book a backup flight in case the Spirit flight is cancelled or delayed. I also book one way flights in case the front end flight gets cancelled.

I had this exact situation happen with spirit in August. FLL-MSP. Booked both a Southwest and Spirit flight with Spirit being direct. The first flight on Spirit was cancelled so I flew on Southwest. The return Spirit flight was late but took off only two hours delayed (but still less flying time then the connecting Southwest flight). I was able to cancel the first Spirit flight and was fully refunded on my credit card, ALTHOUGH their website is a bit clunky to request the refund. The experience was fine but the Southwest backup is the key.

John

I flew Spirit in early November. I was a bit hesitant because of limited alternatives if the flights were delayed like Greg said. But the price from CA to MN at under $40 was unbeatable. Didn’t need baggage since it was a short trip and a friend with a Ritz card charged the Big Front Seat to his card so I didn’t pay anything.

If I am not on a tight schedule, which I wasn’t for this trip, I would definitely consider them again.

LarryInNYC

Those vouchers still valid? If so, you made a profit!

Paul

My thoughts are: I’m glad I’ve never bothered to try Spirit (or Frontier) despite a pretty good route network out of ATL these days. It just doesn’t seem worth the hassle to save a few $$ especially having DL elite status and SkyClub access. The End. Thanks for being a guinea pig and validating my impressions of Spirit.

Michael

Bingo. I’m platinum medallion with a reserve card. I would rather fly with comfort, reliability, and better IROPS recovery than fly cheap.

CRZ

FYI have seen some folks get interlined onto AA with Spirit tickets. Like you said, when you’re flexible is great. When you need to 100% need to be somewhere, I’d only do it with a 1 day buffer.