Frequent Miler's latest team challenge, Million Mile Madness, is happening now! Follow us as Greg, Nick, and Stephen compete to earn 1 Million SAS miles by flying 15 airlines before November 23rd. Who will complete the challenge with the most Speed, Affordability, and Style?
This JetBlue guide has been updated to include new elite program information, a detailed FAQ, and new award charts for booking Hawaiian Airlines and Qatar Airways flights with JetBlue points.
JetBlue TrueBlue Overview
JetBlue TrueBlue is the loyalty program for JetBlue Airways. JetBlue completely overhauled their rewards program in 2023 and further tweaked it in 2024. The new program can be a bit confusing, but it offers rich rewards for those who spend a lot with JetBlue.
Pros and Cons
Pros
- Free changes and cancellations for flights booked with JetBlue points (most flights booked with cash are free changeable as well, but cancellations result in flight credit)
- Earn credit toward elite status in many ways: through JetBlue spend, through credit card spend, and through spend on partners like JetBlue vacations, and Paisly by JetBlue
- Earn choice benefits well before reaching traditional levels of elite status
- It is possible to earn upgrades to Mint service (JetBlue’s premium cabin / business class offering), which is widely considered to be one of the best (if not the best) domestic business class experience and a very competitive international product
- JetBlue’s “Same Day Switches” are more flexible than most competing airlines’ same day changes.
Cons
- Tile system will likely be confusing for many
- Can not repeat “choice” perk picks, which will leave some to choose perks that won’t be valuable to them
- Some elite perks are arguably worse than nothing. We’re looking at you FoundersCard Blue membership.
- With Mint upgrade certificates there’s currently no way to find out online how many certificates are required for a given upgrade without booking the flight first.
How to earn JetBlue TrueBlue points
Flights & JetBlue Vacations
Members earn points for flights and JetBlue Vacations. For each trip, members can earn bonus points by being Mosaic members (e.g. elite members), by booking directly through jetblue.com or through the JetBlue app, and by using a JetBlue credit card to pay.
| Points Earned Per Dollar | Blue / Blue Plus / Blue Extra / Mint | Blue Basic | JetBlue Vacations® package |
|---|---|---|---|
| Base airfare | 3 | 1 | 6 |
| JetBlue Card/Plus Card bonus | 3/6 | 3/6 | 3/6 |
| Mosaic bonus | 3 | 3 | 3 |
| Direct booking bonus | 3 | 1 | |
| Hotel, cruise, car & transfers | 1 | ||
| Total points earned per $1 | Up to 15 | Up to 11 | Up to 11 |
JetBlue credit cards
There are several JetBlue credit cards through which you can earn TrueBlue points (and also 1 TrueBlue Tile towards elite status for every $1,000 in purchases).
Note that Barclays also occasionally sends out targeted spending offers to earn additional points per dollar spent, sometimes in specific categories. This often happens around renewal time, with bonus points set to post after you have renewed the card.
Consumer Cards
| Card Offer and Details |
|---|
10K miles ⓘ Non-Affiliate 10K points after $1K spend in 90 days. No Annual Fee Information about this card has been collected independently by Frequent Miler. The issuer did not provide the details, nor is it responsible for their accuracy. FM Mini Review: Not bad for a fee-free airline card. Earning rate: ✦ 2X restaurants and grocery ✦ 3X JetBlue ✦ 1X everywhere else✦ Card Info: Mastercard World issued by Barclays. This card has no foreign currency conversion fees. Big spend bonus: Earn 1 tile for every $1,000 in purchases. Noteworthy perks: 50% savings on eligible inflight purchases including cocktails, food and movies. |
| Card Offer and Details |
|---|
80K Miles ⓘ Non-Affiliate 80K miles after $1K in spend in 90 days and payment of annual fee. $99 Annual Fee Note that the landing page prompts you to enter a mobile phone number to continue the application, but you can click "no thanks" to continue the application on your desktop device. FM Mini Review: Frequent JetBlue travelers should seriously consider this card for its terrific perks. The combination of the 10% rebate on awards and the annual 5,000 point bonus make this card a keeper. Earning rate: 2X restaurants and grocery ✦ 6X JetBlue ✦ 1X everywhere else Card Info: Mastercard World Elite issued by Barclays. This card has no foreign currency conversion fees. Big spend bonus: Earn 1 tile for every $1,000 in purchases. Noteworthy perks: ✦ Free checked bag ✦ 5000 bonus points every anniversary ✦ 10% point rebate on awards ✦ $100 statement credit w/ purchase of travel package ✦ 50% savings on in-flight purchases |
Business Cards
| Card Offer and Details |
|---|
Up to 60K Miles ⓘ Non-Affiliate Up to 60K miles: 50K bonus miles after spending $4K in first 90 days + additional 10K miles after a purchase is made on an employee card in the first 90 days$99 Annual Fee FM Mini Review: This card is almost identical to the JetBlue Plus card except that this one offers Group A boarding and earns 2X at office supply stores rather than grocery stores. Both cards are great choices for JetBlue flyers. Earning rate: ✦ 2X restaurants and office supply stores ✦ 6X JetBlue ✦ 1X everywhere else Card Info: Mastercard issued by Barclays. This card has no foreign currency conversion fees. Big spend bonus: Earn 1 tile for every $1,000 in purchases. Noteworthy perks: ✦ Free checked bag ✦ Group A boarding ✦ 5000 bonus points every anniversary ✦ 10% point rebate on awards ✦ $100 statement credit w/ purchase of travel package ✦ 50% savings on in-flight purchases |
Transferable points
| Rewards Program | Amex Transfer Ratio (and transfer time) | Chase Transfer Ratio (and transfer time) | Citi Transfer Ratio (and transfer time) | Capital One Transfer Ratio (and transfer time) | Bilt Transfer Ratio (and transfer time) | Wells Fargo Transfer Ratio (and transfer time) |
|---|---|---|---|---|---|---|
| JetBlue | 250 to 200 plus excise tax (Instant) | 1 to 1 (Instant) | 1 to 1 (Instant) |
As you can see in the table above, you can transfer points 1 to 1 to JetBlue from Chase Ultimate Rewards or Citi ThankYou rewards. Transfers from Amex Membership Rewards, however, are not as good. Amex transfers 250 Membership Rewards points to 200 TrueBlue points and imposes an excise tax. Sometimes Amex offers a transfer bonus to JetBlue which moves the transfer ratio up to 1 to 1.
See our Current Point Transfer Bonuses page for current transfer bonus information.
Non-flight options for earning points
JetBlue offers several key ways to earn points beyond spend on flights:
- JetBlue Vacations. Earn 6 points per dollar on the flight portion of your vacation booking + 1 point per dollar on the hotel booking portion.
- Paisly by JetBlue. This is JetBlue’s booking service for rental cars, hotels, and activities. This could be interesting for those looking to amass JetBlue points and credit toward elite status since bookings earn Tiles (1 Tile per $100 spent) and TrueBlue points. Earn:
- 100 points per day on rental cars (200 points per day for Mosaic members).
- 1x on hotels and vacation rentals
- 1x on activities and theme park tickets
- 5x on travel bags for a limited time (including some bags by Briggs & Riley)
- TrueBlue Dining. This is the JetBlue-branded version of Rewards Network Dining. Link your credit card with the program and earn 3x TrueBlue points per dollar spent at participating restaurants, bars, and clubs. Note that you can only link your card to one airline dining program at a time (linking with TrueBlue will de-link that card from other airline dining programs).
- TrueBlue Shopping. This is the JetBlue shopping portal, where you can earn points on purchases at a wide range of retailers.
- JetBlue card-linked offers. This is the “in-store” version of the shopping portal.
- Amazon.com. Earn 3 TrueBlue points per dollar spent on Amazon while in-flight on JetBlue.
- Jet Opinion. Earn points for completing surveys.
How to redeem TrueBlue points
Redeem for JetBlue flights
JetBlue TrueBlue points can be redeemed to purchase airfare on JetBlue-operated flights. Points tend to be worth around 1.2 or 1.35 cents each towards airfare (At the time of this writing, Points Path has seen a median value of 1.2 cents per point and an average of 1.35 cents per point). Note that JetBlue Plus and JetBlue Business cardholders earn a 10% rebate on points redeemed for JetBlue-operated flights. That rebate increases the expected median cents per point to 1.33 and the average to 1.5.
While JetBlue has partnerships with Hawaiian Airlines, Qatar Airways, Icelandair, Singapore Airlines, and several other airlines, it is currently possible to book award flights only on Hawaiian and Qatar.
Redeem for Hawaiian Airlines flights
TrueBlue points can be redeemed online for travel on Hawaiian Airlines, pending award availability. Here are the prices for awards on Hawaiian Airlines (note that all prices are one-way):
| From Hawaii to… | Economy | Business |
|---|---|---|
| Inter-island Hawaii flights | 7,500 | 14,000 |
| US West Coast | 20,000 | 50,000 |
| US Central/East Coast | 37,900 | 99,900 |
| Tahiti, Cook Islands | 20,000 | 50,000 |
| Australia / New Zealand | 45,000 | 99,900 |
| Tokyo | 37,900 | 99,900 |
| Japan other than Tokyo | 45,000 | 99,900 |
| South Korea | 45,000 | 99,900 |
Redeem for Qatar Airways flights
TrueBlue points can be redeemed online for travel on Qatar Airways, pending award availability. Here are the prices for awards on Qatar Airways (note that all prices are one-way):
| Approximate Flight Distance in Miles | Economy | Business |
|---|---|---|
| 0 to 1,400 | 16,000 | 29,000 |
| 1,400 to 2,000 | 19,000 | 36,000 |
| 2,000 to 3,000 | 24,000 | 36,000 |
| 3,000 to 4,000 | 29,000 | 59,000 |
| 4,000 to 6,700 | 34,000 | 70,000 |
| 6,700+ | 39,000 | 80,000 |
The table shown above was derived by looking at many different datapoints. And it’s definitely not 100% correct. For example, the distance between Doha and Montreal is just under 6,500 miles, but it prices at 6700+ distance band. Similarly, the distance between Doha and New York (JFK) is over 6,800 miles, but it prices at the 4,000 to 6,700 distance band.
For those flying from/to North America, here are the prices for non-stop Qatar flights to/from Doha:
| Flights between Doha and… | Economy | Business |
|---|---|---|
| Boston, New York City | 34,000 | 70,000 |
| All other airports in North America | 39,000 | 80,000 |
Award Change & Cancellation Fees
There are no change or cancellation fees for JetBlue award bookings.
JetBlue TrueBlue Mosaic Elite Status
What are Tiles and how do you earn them?
Tiles are JetBlue’s metric for earning benefits and levels of elite status. Since JetBlue’s elite status levels are called “Mosaic”, the idea is that you collect “tiles” to form your own “Mosaic”.
Most airlines require earning some type of “Tier Points” or “Qualifying Points” or “Loyalty Points” to earn elite status — but rather than calling their units “points”, JetBlue is calling the units earned toward elite status by a new name: “tiles”. You’ll need to earn a certain number of “tiles” to reach status (and various benefits along the way).
You earn 1 “tile” for every $100 spent on JetBlue flights, JetBlue Vacations or Paisly by JetBlue. You also earn 1 tile for every $1,000 spent on a JetBlue credit card. You can mix and match and earn tiles from both. For instance, if you spent $1,000 on a JetBlue Vacations booking and put the charge on your JetBlue credit card, you would earn 10 tiles from the Vacations package (10 x $100 spent) and 1 tile from $1,000 spend on a JetBlue credit card for a total of 11 tiles.
It is worth mentioning that Paisly by JetBlue offers the chance to earn tiles on hotel bookings, rental car bookings, activities, and theme park tickets. You can even earn on Travel Bags purchased via Paisly. For those who value JetBlue perks and elite status, the chance to earn tiles could provide a decent incentive for purchasing some of these things through Paisly.
You earn choice elite perks with every 10 tiles earned and elite status levels begin at 50 tiles.
Perks You Pick (perks earned prior to elite status)
At 10, 20, 30, and 40 tiles earned, JetBlue allows members to select one of the following benefits:
- 5000 bonus points
- Early boarding (Group B). Basic economy fares are excluded, but otherwise this benefit would apply to all of your subsequent flights.
- Free alcohol drink on board: Free beer, wine or liquor on each flight (must be 21 years old or older).
- Priority security where available.
- One-time double points on a JetBlue Vacations package. Note that the fine print indicates that members selecting the JetBlue Vacations Bonus perk will earn this benefit on the 6 TrueBlue points per eligible dollar spent on airfare and 1 TrueBlue point per eligible dollar spent on hotels, car rentals, cruises, and transfers calculated based on the member’s individual proportionate share, as determined by JetBlue, of a JetBlue Vacations package booking. You don’t earn bonus points on the expenses for other travelers on the same booking, nor on any Mosaic bonus or other promotional bonus.
You can only choose each benefit one time, so if you make it through all four levels you will end up with four of the five options (and if you make it all the way to 50 tiles, you get the last of those benefits also).
This is probably most interesting for those who would only earn 10, 20, or 30 tiles. For instance, if you put $10K spend on a JetBlue credit card and chose 5,000 bonus points as your first perk, that would work out to an effective 1.5 JetBlue points per dollar spent on that first $10K. You may alternatively place more value on early boarding or a free alcoholic drink on each flight and find it worth spending toward one or two of those perks.
Mosaic Elite Status Benefits
Starting March 1, 2025, Blue Basic fares will no longer be eligible for Even More Space seats, preferred seats or same day flight changes, regardless of Mosaic level.
JetBlue’s elite status, called Mosaic, has four elite levels:
Mosaic 1 (50 tiles)
-
- All of the perk choices from 10-40 tiles.
- First 2 Checked Bags Free: 2 free checked bags for you and eligible travel companions.
- Beer, Wine & Liquor: Free inflight beer, wine & liquor (up to 3 drinks per flight
- Even More® Space at Check-In: Up to 7” more legroom at no extra charge during check-in on every JetBlue-operated flight (pending availability).
- Same day switches: Move to another flight on same day with no fee or fare difference, starting 24 hours before original departure
- Preferred Core Seating: Choose a preferred Core seat near the front of the plane at no extra charge
- Mosaic Boarding: Be one of the first to board, with priority boarding and a dedicated lane.
- Priority Security: Access an expedited lane to security at dozens of airports.
- Dedicated Check-In: Crewmembers at the Mosaic desk will check you in and check your bags.
- Dedicated Support Line: Your own Mosaic customer support chat and phone lines are available 24/7.
- Heathrow Express Upgrade: Complimentary upgrade from Express to Business First (pending availability).
- Avis Status Match: Skip the counter and enjoy complimentary upgrades with Avis status. (Coming later in 2024)
Mosaic 2 (100 tiles)
-
- All of the Mosaic 1 perks
- Even More® Space at Booking: Up to 7” more legroom at no extra charge during booking on every JetBlue-operated flight (pending availability).
Mosaic 3 (150 tiles)
-
- All of the Mosaic 1 & 2 perks
- Move to Mint: 4 certificates that let you book in back, then move to Mint at no extra charge (pending availability).
- Dedicated Mosaic 3 & 4 Phone Support: Enjoy next-level customer service—for Mosaic 3 & 4 members.⁸
Mosaic 4 (250 tiles)
-
- All of the Mosaic 1 & 2 & 3 perks
- BLADE Airport Transfers (ends 12/31/24): Credits for 4 one-way BLADE Airport helicopter transfers between Manhattan and JFK or EWR.
- Move to Mint Again: 2 more certificates that let you book in back, then move to Mint at no extra charge (pending availability).
- Gift Mosaic: Gift Mosaic 1 status to the TrueBlue member of your choice.¹⁰
- Lounge Access (starting late-2025): Member and one guest will receive access to JetBlue lounges at Boston and JFK airports.
Starting March 1, 2025, customers who have already reached 250 tiles will get an additional 2 Move to Mint certificates for each, additional 100 tiles that they earn.
Additionally, when you reach each of the four tiers above, you’ll be able to select one new perk from the following options:
- IHG One Rewards Platinum Elite Status: Enjoy the perks of IHG One Rewards Platinum Elite status at 6,000+ IHG ® hotels and resorts.
- FoundersCard Blue Membership: Enjoy 150+ premium travel, business, and lifestyle benefits—created exclusively for Mosaic members.
- Pet Fee Waiver: Jet with your pet (cat or small dog) on all eligible JetBlue-operated flights at no extra charge ($125 value per flight).
- $99 Statement Credit on Select JetBlue Credit Cards: $99 one-time statement credit for JetBlue Plus or Business Card.
- 20-Tile Bonus: Give yourself a 20-tile boost to get to the next level faster.
- Gift a 20-Tile Bonus: Give a 20-tile boost to the TrueBlue member of your choice.¹²
- 15,000-Point Bonus:Boost your TrueBlue balance with 15,000 bonus points.
- Mint Suite® Priority: Priority access to Mint Suite selection on select aircraft (pending availability). Excludes Mint Studio®.
Additional Mosaic Perks from Partners
- BLADE: Exclusive for Mosaic members: 25% off BLADE Airport helicopter transfers between Manhattan and JFK/EWR. Redeem on BLADE website or app with exclusive promo code in Mosaic welcome email.
- Heathrow Express: Save 20% on Express Saver or Business First tickets (plus, complimentary upgrade to Business First when Mosaic or Mint customer uses Express Saver offer). Redeem with promo code received on LHR-bound flights.
FAQ
Which Mosaic perks apply to travel companions?
The following Mosaic perks apply to up to 8 travel companions “booked on the same reservation, checking in with and completing the same itinerary as a Mosaic member on JetBlue-operated flights”:
- Priority Security
- Early Boarding / Mosaic boarding
- Even More® Space (at booking or check-in)
- Mint Suite priority access
- Free Same-Day Switches
- 2 free checked bags
- Free carry-on bag on all fares (including Blue Basic)
Move to Mint certs can be applied only to a single travel companion.
BLADE helicopter transfers can be applied to multiple travel companions if you have enough BLADE transfers available.
What is Mint Suite Priority?
“Mint” is JetBlue’s version of business class and it’s available only on select JetBlue flights. And while Mint seats are generally very well regarded, there can be a big difference between Mint seats on the same aircraft. Some fights with Mint class usually have some rows with only one seat on each side of the aisle and a door that closes (these are known as “Mint Suites”) and other rows with two seats on each side (known as “Mint Seats”). The Mint Suites are obviously more desirable unless you’re traveling with a partner.
Mint Suite Priority gives members first dibs to select Mint Suites on select flights (A321 Classic with Mint aircraft). Each time they fly Mint, Mosaics with Mint Suite Priority will have exclusive access to select these reserved suites (if available) until 14 days before departure.
This is not an upgrade from economy to Mint. Further, this perk applies only to the benefit holder and does not extend to others travelling on the same ticket.
How do “Move to Mint” certificates work?
Move to Mint certificates let you upgrade to Mint (business) class from main cabin seats. Details:
- Mosaic 3 members get 4 “Move to Mint” certificates
- Mosaic 4 members get 2 additional certificates for a total of 6
- Certificates can be applied immediately after booking and anytime before check-in
- Number of certificates required for a one-way flight:
- Minimum 1 certificate
- Maximum 4 certificates
- How to determine the number of certificates required
- Call JetBlue to ask; or
- Online: If you have Move to Mint certificates, you can book a flight, view your trip, click “Move to Mint” and then you’ll see the number of certificates required.
- Hopefully someday JetBlue will provide an online way to see the number of certificates required before booking
- Bookings must meet the following conditions to qualify for Move to Mint:
- JetBlue-operated flight with Mint.
- Move to Mint excludes Blue Basic fares, group bookings and JetBlue Vacations packages.
- No pets or unaccompanied minors are allowed in Mint.
- In some cases flight taxes & fees are higher for business class flights (such as with UK departures, for example) and so you may be required to pay a fee to make up that difference when applying certificates to Move to Mint.
How do BLADE Airport helicopter transfers work?
This is a feature only for Mosaic 4 members who get 4 one-way helicopter transfers between Manhattan and JFK or Newark (EWR). These must be used in conjunction with a JetBlue operated flight (i.e. you can’t fly into New York on United and expect to use the BLADE benefit for the helicopter transfer to the city).
JetBlue’s website says this about the BLADE benefit:
Once you qualify for Mosaic 4, you’ll receive an email (separate from your Welcome to Mosaic 4 email), containing your unique redemption code and info to book BLADE Airport transfers. Credits are valid on BLADE Airport helicopter transfers between Manhattan and JFK or EWR (in either direction) and can only be used in conjunction with a JetBlue-operated flight, for the Mosaic 4 member and eligible travel companions on the same reservation. Use the code at checkout on the BLADE website or app. BLADE terms and conditions apply.
Thanks to a very generous status match that was briefly available in 2023 for top tier Delta elite members, Greg and his wife had the opportunity to try out these BLADE helicopter transfers and loved it.
Read Greg’s full report here: Blade Helicopter Review (JFK to Manhattan).
How do “Same Day Switches” work?
Mosaic members get free Same Day Switches for themselves and up to eight companions on the same reservation. Mosaic members may make same-day switches starting 24 hours prior to scheduled departure, with no change fee and no fare difference. Members without Mosaic status have to pay $75 per person and can only make same day switches beginning at midnight in the time zone of the departing flight. Here are additional details about Same Day Switches from JetBlue’s website:
- Same-day switch is available for all fare options.
- You may adjust your travel to an earlier or later flight on the same day as your originally scheduled flight.
- You must travel between the same city pairs or, where applicable, in or out of nearby airports (see below for details).
- A same-day switch can be made beginning at midnight in the time zone of your departing flight and is only available on the same calendar day as your originally scheduled flight.
- Mosaic customers do not pay a same-day switch fee and can switch a flight beginning 24 hours prior to the originally scheduled flight time.
- Customers with refundable fares do not pay a same-day switch fee.
- TrueBlue redemption bookings are eligible for same-day switches.
- Interline bookings may be eligible for same-day switches depending on the circumstances and meeting the minimum connection times. Same-day switches to interline bookings can only be made by contacting JetBlue.
JetBlue’s Same Day Switches are more flexible than many other airlines since JetBlue allows changing to an earlier flight or a later flight and you can even change your origin or destination a bit. Here is JetBlue’s list of nearby airport options for Same Day Switches:
- Boston
- Boston Logan International (BOS)
- Providence T.F. Green (PVD)
- Worcester Regional (ORH)
- Buffalo
- Buffalo/Niagara International (BUF)
- Greater Rochester International (ROC)
- Chicago
- Chicago O’Hare International (ORD)
- General Mitchell International (MKE)
- Los Angeles
- Hollywood Burbank (BUR)
- Los Angeles International (LAX)
- Ontario International (ONT)
- New York
- John F. Kennedy International (JFK)
- LaGuardia (LGA)
- Newark Liberty International (EWR)
- Stewart International (SWF)
- Westchester County (HPN)
- North Carolina
- Asheville Regional (AVL)
- Charlotte-Douglas International (CLT)
- Philadelphia
- Baltimore/Washington International (BWI)
- Newark Liberty International (EWR)
- Philadelphia International (PHL)
- San Francisco
- San Francisco International (SFO)
- San Jose Norman Y. Mineta International (SJC)
- South Florida
- Fort Lauderdale Hollywood International (FLL)
- Miami International (MIA)
- Palm Beach International (PBI)
- Tampa Bay
- Sarasota Bradenton International (SRQ)
- Tampa International (TPA)
- Texas
- San Antonio International (SAT)
- Austin-Bergstrom International (AUS)
- Washington D.C.
- Baltimore/Washington International (BWI)
- Washington D.C. Reagan International (DCA)
- London
- London Gatwick (LGW)
- London Heathrow (LHR)
How does the Heathrow Express benefit work?
Heathrow Express is the fast train that runs between London Heathrow airport and London’s Paddington Station. JetBlue Mosaic members get a 20% discount on Express Saver or Business First tickets (plus, complimentary upgrade to Business First when Mosaic or Mint customer uses Express Saver offer). Redeem with promo code received on LHR-bound flights.
Here’s what Heathrow Express’ website says about this benefit:
JetBlue Mint & Mosaic card holders are entitled to a complimentary upgrade to Business First with their full fare Express Class ticket.
This offer is only applicable to JetBlue Mint & Mosaic customers and one companion (companion must hold a full fare Express class ticket as well).
Heathrow Express colleagues may need to validate your eligibility by requesting proof of your Mint/Mosaic status via your eligible card / boarding pass, which must be presented to them if asked.
Is the FoundersCard Blue Membership useful?
FoundersCard Blue Membership is an optional “Perk you pick” when reaching Mosaic status. Greg tried this out and found that this level of membership offers very few perks. Worse, FoundersCard sent him endless emails begging him to pay to upgrade to a meaningful membership level. Our advice: don’t pick this perk!
Read Greg’s experience here: JetBlue’s Mosaic FoundersCard benefit. Is this a joke?
Want to learn more about miles and points? Subscribe to email updates or check out our podcast on your favorite podcast platform.
Hi FM team, I was unfortunately victim of a hack where someone accessed my account and used 80K of my points to book flights. Unfortunately since this happened in April and I just now discovered in June 2024, JetBlue is taking the stance that since those trips have been “used” there is nothing they can do, and no recovery of points they can issue.
I’d appreciate any advice or assistance you’d be able to offer
I only looked back on my statement when I realized I had been double-charged for a drink purchased on-board (I did select the complementary drink “perk” many months ago). I found that on the flights I have taken since earning that “perk”, not a single drink has been “complementary”. Shame on me for not realizing/catching it sooner. I reached out to JetBlue and was told to file a complaint which should be responded to (not “resolved”) in 8-10 weeks. While this may seem minor, how many others have earned and selected this “perk” but have not been extended the benefit? Disappointing……. (stealing????…..)
Note on Hawaiian – Cook Islands (HNL-RAR) is NOT available to book via JetBlue. Rarotonga (RAR) is not searchable in JetBlue’s online system. I called JetBlue twice and both agents told me that RAR doesn’t show up in their internal search system either, so can’t be searched. Seems like an oversight/error, as this is the only Hawaiian route that isn’t searchable. I messaged JetBlue’s general contact asking them to add RAR. If you’re interested, encourage you to message them too. Seems like a simple fix and would open an awesome redemption (flights start around $1000 on the route and the Cook Islands look incredible!).
Points success story – I just booked 3 passengers for HNL-PPT (Tahiti!) RT at 40K JetBlue points pp. 3.1 cents/point! I had been watching this route for a long while and suddenly award availability came online and I jumped. Hawaiian award availability via JetBlue seems to be super random. This is my third such redemption but the first time I was able to find it for both legs of the journey and by far the best value (ICN-HNL 1.7 cents/point and SEA-HNL 1.6 cents). So happy that JetBlue integrated Hawaiian into the online search function and made this possible! The previous call-in system was so epically terrible as to make it wholly unusable (I spent 10+ hours collectively calling and was never able to find a winner). Funny that JetBlue made the system functional just before the partnership dissolves when the Alaska purchase closes. Anyway, happy to take the win!
I was having a hard time looking for flights booked through JetBlue for flying Qatar. I found it best to use the JetBlue best fare finder (https://www.jetblue.com/best-fare-finder?nff=true). By doing so, I was able to string together multiple flights via Qatar (i.e. Europe to Asia), whereas the normal search filter says that’s not allowed.
Hello. New to searching Jetblue for partner awards. Is there a way to use the Jetblue best fare finder for Business Class seats only? It’s only showing the lowest point seats and those are almost always Economy seats. Thanks!
I’m not aware of any way to do that unfortunately.