At the beginning of November, IHG announced that they’d be extending free night certificates issued in 2021 that were due to expire on December 31, 2021. (See IHG extending some free night certificates to 12/31/22! (and elite status)).
While that was a positive development, it didn’t help those who had certificates issued in 2020 with that same expiry date because IHG stated that those older certs wouldn’t be extended. The good news is that their stance on that matter doesn’t appear to be a hard and fast rule as some people are reporting that they’ve been able to request either an extension of their expiring cert or some bonus points in exchange for it.
I’d seen a data point a week or two ago where someone got something like 25,000 points in exchange for three certificates issued in 2020 that were expiring at the end of this year. There are now apparently several more cases of people being awarded 25,000 bonus points for expiring certs, with one person even being lucky enough to get a full 40,000 points which is what the certificates top out at when redeeming them.
Other people have been able to get an extension of their certificates; I’m not sure if IHG agents give you a choice between the two options or if you just have to take what you’re given.
Either way, if you have a 2020 IHG free night certificate expiring in a couple of days time, try calling 888-211-9874 and you’ll hopefully have some success too. IHG used to have an online chat function that allowed you to speak to an online agent, but it looks like they nixed that at some point in the past year.