[Update: Working again] Radisson standard awards not available (but e-certs work)


Update 8/15/20: This appears to be resolved as I am now finding standard award room availability in both the US and abroad whether using points or e-certificates.


We had an interesting report in our Frequent Miler Insiders group last night about Radisson Rewards: for some unknown reason and as far as I have seen, no Radisson hotels are offering standard award bookings. That is to say that although standard rooms are available and bookable with cash, only points & cash rates or premium room rewards are bookable with points. I expect this is a temporary glitch, but it has apparently gone on for at least a week, so that’s problematic if you’re looking to redeem Radisson points.

Standard rooms available, but not with all points

As a quick example, see the Radisson Red Minneapolis from February 2-3, 2020. As you can see, a standard room (Studio with 2 queens) is available with points & cash.

There is no option to book that room entirely on points. However, if I apply a free night certificate to the same date and hotel (I have certificates earned from spend on the Radisson Rewards credit card), that same standard room would be free.

I checked the same thing at a number of other properties and in all cases found that when standard rooms are available, they are only bookable with points & cash or with a free night certificate, but not entirely with points. In some cases, premium room rewards are available with points (these cost more points than a standard room).

Frequent Miler Insiders group members Liz and Zed have both reported contacting Radisson via Twitter without favorable response (and Zed tells us that this problem has persisted for at least a week).

Bottom line

Since this appears to be affecting all hotels, it would be reasonable to assume that this is some sort of temporary glitch rather than an intentional blockage preventing members from using their Radisson points. That said, I am surprised to hear that the problem has persisted for a week. While I’m still not traveling at the moment, I would be very unhappy if I needed to and intended to use Radisson points and could not redeem them for an available standard room. Hopefully this problem does not persist and is not indicative of an award chart change.

Again, I expect this is a temporary thing, but I hope that it ends sooner rather than later for those looking to book Radisson Rewards award stays.

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