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Yesterday morning, as I waited to board a small Delta jet (a CRJ200 for those keeping score), I was called up to the desk. I had no idea why. This flight had no first-class, and I was already seated in Comfort+ so I wasn’t expecting an upgrade. But, I did get an upgrade of sorts. The desk agent asked if I’d like to sit by myself. Apparently in the time since I checked in, someone had filled the seat next to me. So, the agent moved me up to 2B, where 2A sat empty. In a single stroke, she upgraded two people. I got to stretch out across two seats and presumably so did my original seatmate.
Of course I could have used the Delta mobile app to change seats myself, but I hadn’t thought to even look at the seat map that morning. While it’s a minor thing, it certainly helped make me a more loyal customer. Thank you gate agent lady!
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Thanks. I guess it would have been more correct to say “Earlier that morning, I could have used the Delta mobile app to change seats myself…”
Can’t change seats once the airport takes control of the seating chart but it is a good idea to check your seat before that. Not fool proof but it can help.
Can’t change seats on the app if they’ve touched the upgrade / standby list…