Hilton Charles de Gaulle Bottom Line Review

17

During my most recent trip to Europe, my wife and I ended up spending an unplanned night at Charles de Gaulle airport, courtesy of Air France/KLM. Because of a two hour ground delay in Dusseldorf, we ended up missing our connecting flight in Amsterdam and the quickest way for us to get to our destination the next day was actually to fly to CDG and spend the night there. Air France told us that they would give us €155 per person towards lodging for the night, so we looked for a place that would both maximize our allowance and be convenient to our flight the next morning. We chose the Hilton Charles de Gaulle.

Whoopsies.

Ok, I’m being dramatic. We were only in the hotel for around twelve hours and it does have a great location smack dab in between the Roissypole stop on the CDGval train and Terminal 3 (It’s about a 3-4 minute walk from each one). Both the RER train and the non-stop buses to central Paris leave from right out front. So it served our purposes. But the property has seen better days, to say the least. I asked for an upgrade at the front desk (after seeing suites available in the app) and was given a complimentary upgrade to a “corner suite,” or so the front desk agent told me. It was effectively a corner room with a sofa. The curtains were torn and stained, hanging off of the curtain rod. There were huge gouges in the walls in both the hallways and our room (one hole had drywall hanging from it). The wifi in the room was almost unusable. It was very Motel 6ish. The atrium bar on main floor is impressive and we enjoyed having a beer there after 8+ hours of wrangling with flight cancellations and delays.

The next morning, we went down for a breakfast of powdered eggs and canned fruit (with a terrific coffee machine at least). There was no one checking us into the restaurant, no one came to our table and we finally just gave someone clearing tables our room number just in case. There was a long line to checkout, so we did it virtually. After leaving, we discovered that we had been charged for the room upgrade. We called and they corrected it by charging us twice for the same room (but removing the upgrade charge). We then called again and they removed one of the two room charges. All in all, not a stay I’m looking to repeat in the near future.

 

Hilton Charles de Gaulle Bottom Line Review

Bottom line: The Hilton Charles de Gaulle is an impressive building in an incredibly convenient location that’s in terrible condition. The rooms are in poor repair, the hotel is understaffed and the food and beverage is mediocre at best. If you’re staying overnight and get a cheap rate, I suppose there’s worse options. Otherwise, it’s one to avoid.

  • Points Price: 45,000-80,000 Hilton points per night, with huge variation throughout the year.
  • Cash Price: Massive seasonal variation.  The night that we were there it was €295 for standard room (~$300) but a quick look at random dates throughout the calendar yielded results from €110 all the way to €415/night.
  • Points Value: Varies incredibly, with points values as low 0.2 cpp or as high as 0.6. Our reasonable redemption value for Hilton points is 0.4 CPP.
  • Resort Fee: None.
  • Parking: Self-parking is available for €29/night and includes in & out privileges.
  • Turndown service: Hahahaha (that’s a no)
  • Housekeeping: When we were there, they were only providing housekeeping for stays of 3 Nights+.
  • Internet: Not great. Service in our room was extremely choppy and the only place it was reliable was the lobby/bar area.
  • Dining:
    • Skylight Restaurant and Bar is open daily from 6am-1am (food service stops nightly at 10pm). Breakfast buffet is served from 6am-10am daily.
  • Spa: None.
  • Fitness Room:There is a small fitness room that I was able to look at from the outside. Weirdly, it was closed while we were there, but it had a modest array of free weights and 8-10 cardio machines. Given the size of the hotel, I can imagine the fitness room getting quite crowded when it’s open.
  • Hilton Diamond Elite Benefits: 
    • Space Availabile Room Upgrade: We booked a standard twin room. I saw that there were suites available in the app when we arrived and asked about an upgrade. We were given an upgrade to a corner “suite” that was really just a large corner room (in very poor condition). No idea if it was actually categorized as a suite or not. We were then charged for the upgraded room and I had to call back and get the upgrade charge taken off.
    • Club Lounge: Located on the first floor, but not open when I was there in May 2022
    • Free Continental Breakfast: Buffet breakfast was served daily at Skylight Restaurant and Bar on the main floor and you could also choose to grab and go using to-go containers. While the actual buffet was massive in terms of counter space, there wasn’t much actual variety present. The quality was on the lower-end for a mid-range European hotel: the fruit was canned, the eggs were powdered, etc.
    • Late Checkout: Didn’t ask, wasn’t offered.
  • Would I stay again?  I love the location, right between Terminal 3 and the Roissypole stop on the CDGval train, it’s  20-30 meters from the RER train and buses to downtown Paris. But the poor condition of the hotel, lackluster customer service and high(ish) prices would have me looking elsewhere next time.
  • Hilton Charles de Gaulle pros:
    • Good location at CDG, right between Terminal 3 and Roissypole stop on the CDGval train
    • Large standard rooms.
    • Impressive, open, atrium bar/restaurant area.
  • Hilton Charles de Gaulle cons:
    • Property is well past its prime and is in poor condition.
    • Seemed VERY understaffed, and the staff that’s there wavers between indifference and incompetence.
    • Mediocre F&B.
Corner “Suite” with the drapes literally torn and falling off of the curtain pole.
Curtains were torn and stained.
Furniture was stained and hadn’t been cleaned under (or on?) in some time.
There were several spots in the walls with gouges taken out and wallpaper drywall hanging down.
Doesn’t look like much of a suite to me…
Bathroom Corner Room Hilton CDG
Bathroom Corner Room Hilton CDG
Looking down on the atrium restaurant area.
Skylight Restaurant and Bar
Skylight Restaurant and Bar
Skylight restaurant and bar, glass elevators in the background.
Breakfast area, Hilton Charles de Gaulle
Breakfast Buffet Hilton Charles de Gaulle
Main Floor executive lounge (closed during our stay)
4 7 votes
Post Rating

Previous article$75 Uber credit with Clear enrollment
Next articleFinding hidden LifeMiles award availability
My wife Erin and my first big journey together went around the world in 100 days for our honeymoon, a trip in which I had one car accident and got one speeding ticket in every country that we visited (I think that I may still have an arrest warrant in New Zealand for an unpaid ticket, but we’ll keep that between us). We currently live in one of the few corners of Washington State where you can still MS Staples Gift Cards at Safeway; we own a winery, ski after work and hike as much as our elderly knees will let us.
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

17 Comments
Inline Feedbacks
View all comments
Alex

It’s been a while since I stayed there (in the Starwood times) but in-terminal Sheraton was very good. I got it through priceline bidding (did I say it’s been a while?), paid around $150 and they even gave me lounge access despite not booking through the network. In the morning it’s really nice to just roll out off the hotel and walk to security.

Disgruntled.

Just be thankful for what you had. Many wouldn’t be so lucky.

Cavedweller

Stayed at the Ibis like 20min away. Free perfect Hot Food ,Great Shuttle and Great restaurants a block away $100.. I would take his cause u can’t Muck it Up !!
CHEERs

Phil

Was there on July 12th 2022, certainly not the best Hilton, but still a good stay:

  • family room was in good condition, though certainly would need to be refreshed
  • executive lounge : open, but minimal food/beverage offering
  • swimming pool : currently closed for repair (was disappointing because I stayed there before and the swimming pool is very nice)
  • breakfast : excellent buffet, lots of choice, all fresh and top quality (and I am very picky on breakfast quality)
  • check-in staff : nice and courteous

=> Tip for food : you can walk (5mn) to the rail station : there is a small M&S supermarket in the entrance that has surprisingly wide choice offresh to-go foods.

LarryInNYC

Wow, I was just enquiring about the various Hyatts near the airport and was told they’re all pretty bad (and the Regency is terrible). The Hilton was one of the recommended alternatives.

Biggie F

Regency not terrible. Or, if it is, I have acclimated to it. Which is to say that I have been there half a dozen times in the last year and have a couple more stays scheduled. Sure the rooms are worn and there is a paucity of electrical outlets, but I always get a bigger room (one of the so-called suites as a Globalist), and for $100-120 ai, I can’t kick, especially given that the HR Club there still has some reasonable mixed charcuterie to substitute for dinner in the evenings, and all the little pastries I can grab in the morning. Breakfast is good if you have time for that.

Shuttle to CDG runs every half hour and when it is not running, they comp Globalists a cab or car. I have even found the adjacent “neighborhood” kind of interesting — light industry, offices, and shipping, with some occasional goofy stuff like a terrible Desigual outlet in a shopping center with a friendly pizza brasserie. Pro tip for the truly stingy (like me): From hotel to and from Paris, take bus (or walk) to Parc des Expositions and pay only 4,35 euros (if memory serves) on the RER , instead of 10,30 from CDG.

We like to stay there before flights out — less stressful than early departures from central Paris.

Haven’t stayed at either the HP or HH, but have walked over from HR to look at them from time to time. Look fine in the lobbies.

LarryInNYC

Thanks a lot for this. I was already leaning towards the HR even after all the bad reviews — hard to pass up a $106 elite night credit. We’re coming from Normandy and flying out various times the following morning, so downtown isn’t an option.

Sam

I found the Hyatt even worse than the Hilton, and it’s isolated and requires a shuttle. I suggest one of the hotels at Roissypole other than Hilton-M, Pullman, others.

Sam

10 years ago the CDG Hilton was an A- airport hotel. Very nice upscale spa and workout area. Nice lounge offerings. Decent if expensive dinner. Great breakfast with items like smoked salmon, fresh fruit. The rooms were generally well kept.

Then the big slide-rooms in need of neglected repairs. Employees with poor attitude. Food cutbacks over and over. Buffet left with empty bins for 30 minutes or more. Now I guess they can blame COVID. Now this is just hotel for HHonor junkies.

There are many other good hotels that do not require a shuttle at CDG. Do yourself a favor and book one of them

LarryInNYC

I have a one night stay (family of four adults). Would normally do the Hyatt Regency but I’ve heard the same complaints about that. What’s your recommendation?

dee

We had a much bertter experience at the Sheraton.

Kent

These were almost precisely my comments and experience from an April 2022 missed-connection layover. I posted such under Tripadvisor name Boeing767. They REALLY seem not to care

Christian

What are the viable alternatives?

Kent

The Moxy is tolerable but further away. Sheraton in the terminal is also better but considerably more expensive

Biggie F

Did the Courtyard Paris Charles de Gaulle Central Airport for 16,000 Marriott points in May. New hotel; sterile; serviceable; at the Parking PR stop on the little CDGVAL train. Put in the name exactly as above, since I think there is an older Courtyard by almost the same name not so far from it.

Beth B

I am sorry to hear this. We were there for a night in May 2019 and had an enjoyable stay. The club lounge was open at the time. Plus. we picked this hotel for the night because we had an early AM flight and the location was great. We enjoyed the appetizers served in the evening, but left before breakfast. Our room was in good condition. Hopefully, they remodel and open the club lounge again.