How to convert Xbox eGift cards into Microsoft store credit (back in stock)

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Update: 10/24/23: After several months of being AWOL on Dell.com, Xbox eGift Cards are back in stock. Last time this happened, it was only for a matter of hours. Hopefully, it’s longer term now. Dell is still at 10x on Rakuten, gift cards may or may not trigger the bonus, but it’s worth clicking through just in case.

The last twelve months have been a Membership Rewards bonanza for folks applying for the American Express Business Platinum card. We’ve seen offers for 260,000 points, 160,000 points and offers without the traditional “once-in-a-lifetime” language, meaning that those who have had, or currently do have, a Business Platinum were eligible to get the welcome bonus on another one.

As a result, there’s a lot of folks out there with new Business Platinum cards and the corresponding $695 annual fee that goes with them. One of the biggest ways that Amex “offsets” that fee is by providing twice-yearly $200 credits on Dell.com. These credits renew on January 1 and July 1, and they must be used within six months of issue.

Many people use these credits to buy actual stuff from Dell, and that’s a fine way to use them. Dell.com offers a wide-variety of different items and many folks can find something on the site that they need or want. Dell allows you to split payment across up to three different cards, so you can actually knock out three credits at once if you have multiple Business Platinum cards.

But another useful way to use the credits is by purchasing Xbox eGift cards.

screens screenshot of a product

What makes Xbox eGift cards desirable?

Xbox eGift cards can sometimes be purchased at 10% off using coupon codes (like the GAME10 code shown above), meaning that you can get $225 worth of Xbox credit for your $200 Dell credit +$2.50 in cash.

It’s possible to sell them to gift card resellers. Some have standing deals to buy Xbox cards at ~80% of face value, so you can get $180 in cash for your $225 in Xbox credits (be careful to check which denominations the reseller is buying before purchasing your eGift cards). This does involve a certain amount of risk, since you have to turn over the cards before receiving any money and some resellers require you to buy multiple $25 cards…which is a pain to say the least. Also, purchase rates can vary and sometimes may offer poor return on face value.

There is another great use for Xbox eGift cards, however: redeeming them for Microsoft Store funds. You can bank up to $1000 at any given time, meaning that you can turn those Amex Dell credits into more substantial electronic items like laptops, game consoles, software, etc. While this is a great option, we’ve heard from a lot of readers who are confused about how to do it. So let’s take a look.

How to convert Xbox eGift cards into Microsoft Store credit

After buying the Xbox eGift cards, go into your Dell account and select “My Account” from the dropdown menu on the top right corner of the screen:

a screenshot of a computer

Once on your My Account page, you’ll see a listing of all of your recent orders, including the Xbox cards you just bought. Note that sometimes, these orders don’t go through immediately and will be pending for anywhere between a few minutes to a couple of days. Some folks have trouble with getting orders cancelled. I occasionally buy actual goods from Dell, and I’ve never had any issues with gift card orders getting cancelled, but it can be helpful to spread the gift card orders out by a few hours or more if you’re having trouble. Once your order is confirmed and your eGift card is available, you’ll see it in the orders screen like this:

a screenshot of a gift card

You’ll also see an order number, but I’ve redacted mine from the screen above. Once the order is available, click the “Dell Digital Locker” on the card that you want to redeem and it will take you to your digital locker where gift cards and software are stored. This is where a lot of folks start to get confused.

a close-up of a green and white logo

Your digital locker screen will look like this (except with order numbers and entitlement IDs that I’ve taken out of the image below):

a screenshot of a computer

When you click on one of the cards listed, you’ll get a screen that looks like this:

a screenshot of a computer

The “Get Key” button will take you to the redemption code that is the actual eGift card. It will be a 25-character code with dashes. If you’ve decided to sell your cards, this is the code that you will give to the reseller. But, if you’re going to redeem them for Microsoft credit, click the website listed above the key, microsoft.com/redeem. If you’re already signed-in to your Microsoft account, it will take you directly to the redemption page in a new tab. If not, you’ll be prompted to log-in or create a User ID. Once you do, the redemption page will look like this:

a screenshot of a computer code

Copy and paste the code that you have on your Dell screen and you’ll get another screen asking you to confirm your choice:

a screenshot of a computer error

Click “Confirm” and you’ll receive confirmation that funds have been loaded. If you repeat the process again with a second card, you’ll see the additive total of the two cards (or more) that you’ve redeemed as well as the funds that you just added.

a white background with black text

In order to check your balance, go to your Microsoft account, select the “Payment & billing” dropdown menu and click on “Payment options.”

a screenshot of a computer

This will take you to a screen that shows all of your saved payment options, including your Microsoft Store balance:

a close-up of a number

Once loaded, these funds can be used for anything you can buy on the Microsoft store.

Final Thoughts

Using Xbox cards for Microsoft Store funds can be a great use of the Dell credits from the Business Platinum, especially if you wait for a 10x bonus from a portal like Rakuten or Topcashback. Awhile ago, my wife and I bought a Surface laptop that was on-sale using approximately $900 in Microsoft credit. That $900 was actually $800 in Dell credit because of the 10% off coupons available on Dell.com when we bought the Xbox cards. Additionally, I purchased all of the eGift cards during 10x Rakuten promos, so received 8,000 Membership Rewards points to boot (Rakuten rewards can either be redeemed for cash or for Membership Rewards at a 1:1 ratio). That’s a pretty good return for 4 Dell credits.

There’s also great options that can be had on Dell.com, but at the very least, Microsoft adds some additional selection as well as an increased 11.25% in purchasing power due to the frequent 10% off coupons towards Xbox cards on the site. It can be a very useful part of the toolkit for using Dell credits to maximum value.

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Sam Lee

For anyone who did split payments on this last round. Even though I paid using split payments, and the invoice on Dell.com shows as split payments, Dell charged one card a full amount. It was odd because every card I used in the split payment was showing total amount as Pending instead of the split amount.

Tyler

Has anyone gotten an order confirmed?

Gordon

I did this afternoon

Chris

I did yesterday

tjp1974

I haven’t… I order many stuff from dell but haven’t had an issue this year or even last year. it’s been over 48 hours but still not getting confirmed. I called the support and told that there is a processing issue… and she submitted a request to order modification team and they will look into it. Not sure what the issue is… used same cards I’ve been using, redeemed some points as well. oh well…

Last edited 7 months ago by tjp1974
Tyler

Sorry for the bad luck. Mine was fulfilled, too.

tjp1974

mine eventually got canceled. no reasons given… no emails. 🙁
trying it again.

rj123456

Are you sure about splitting a Dell charge across THREE different cards? AFAIK it is only two.

TravelBlogger George

Tooooo many people are wasting time playing Video Games on XBOX if you ask me

Jay

Spell it out in MORE DETAIL please! And then let everyone call Dell and ask about the Amex credit! And then complain! PERFECT! unbelievable….

Another

It’s a trap!

tjp1974

it’s been almost 24 hours and my orders are still not getting confirmed.. which usually happens within an hour of placing the order.

Dan

Dell fraud rep told me you can’t purchase these with Amex credits. They are actively looking for us now.

Dan

No idea but when I called to get cancelled orders fixed they said it was because of purchasing Xbox gc’s with Amex 6 months prior

Last edited 7 months ago by Dan
Yitz

Is it possible to convert the Xbox gift card to a Microsoft gift card ?
I can get better offer for selling Microsoft gift cards

Oliver

Ordered a Pixel Watch earlier this year. Ordering actual products did not prevent the cancellation of my Xbox GC, yesterday afternoon.

Matthew

Just got a cancellation email for both of my orders.

Rossco

I’m not evening trying these anymore. Usually it’s waste of time and they end up getting cancelled and then I get annoyed the charge takes a couple days to go away.

Mohammad K

ugh – this is annoying. First time ever I placed 2 orders. I’ve got a history of purchasing stuff via my account as well. First order was placed- a few hours later I even got a call from dell to verify that I placed that order which I confirmed. Second order I had placed was cancelled a few hours later, but first still showed pending but this morning has been cancelled as well.

Jeff

Are they gone again? I can’t find them anymore.

Mohammad K

Looks like it

Skorn

I bought 2 $100 Xbox GC yesterday; order was cancelled today. No reason stated.

Raghu N

Thanks Tim
Last time I did this, my orders got canceled
Raghu