Point Debit Card not honoring no-fee referrals

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Earlier today, we posted about what I thought was a potential $300 money-maker deal for a couple playing in 2-player mode with the Point Debit Card (see that post here). Unfortunately, the deal isn’t working out at all so I wanted to post a quick separate update to alert any readers who were considering it.

In the post earlier today (which I have since updated), I noted that Point Debit Card referral codes are showing a $0 annual fee for the first year with a $49 annual fee thereafter. I had seen several data points indicating as much on other sites and when I tried my own referral code the price on the website did indeed change from $99 to $0 the first year and $49 thereafter as shown here:

However, Larry K in the comments noticed that Stephen Pepper’s code did not reduce the fee. I checked with Stephen and his wife’s code did not reduce the fee either. In the meantime, reader Mike reported that Player 1’s referral did not show the waived first year fee for him.

Then a couple other readers reported signing up and getting charged the $99 annual fee even though the landing page said $0 after entering my referral code. As if that isn’t bad enough, when they reached out to Point customer service, this was Point’s response:

“ Hi there, thanks for your message! Welcome to Point.

The “$0/first year then $49/year” was displayed in error in your web browser, we apologize for any disappointment this may cause. Our team is working hard on fixing this display issue that is occurring. You will be correctly charged $99 for your membership fee, as that is our membership fee for all new members currently.

Hope this helps clarify!”

Wow, that’s a horrible customer service response to the situation. I can’t imagine that “We knew it was showing a fee of $0 with a promo code we created, but the real price is $99” would fly with the Consumer Financial Protection Bureau if one filed a complaint, but it shouldn’t have to get that far. I’m surprised that Point hasn’t fixed this or at least offered a better resolution. I certainly haven’t received any communication from them about my referral code displaying an incorrect offer (which would seem like a logical next step for them to take so I don’t continue to refer people with an offer they don’t intend to honor).

Unfortunately, it looks like Point has no intention to honor the waived-fee offer. With a $99 annual fee, the $100 welcome bonus certainly wouldn’t do much to entice me to sign up. The card could actually still be a win with all of the streaks and bonus payouts they have offered, but this situation certainly doesn’t instill faith in their customer service.

I apologize to any readers who jumped in on the deal assuming it would be honored as shown — I certainly expected this to be honored as displayed. I know at least a couple of readers were looking to see if they could cancel and get the fee back. If you signed up after we posted it and were still charged the $99 fee, I recommend monitoring the comments on that post to see whether they are successful.

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