The Confidante Miami Beach: Bottom Line Review


On our way to the Caribbean this week, my wife and I stopped by one of our old favorites, The Confidante Miami Beach.  We’ve stayed here at least once/year for the last 5-6 years, as it used to be the only Category 4 oceanfront Hyatt in South Florida.  No longer, the recent category changes moved it up to a category 5, outside of the reach of category 4 certs.

We booked one night with an expiring cert before the category change took place and enjoyed our stay much less than usual.  What used to be a delightful a la carte breakfast menu is now a blah buffet. Elite recognition has never been good here (good luck with room upgrades and late checkouts) but the last couple of times we were able to use confirmed suite upgrades to nab delightful oceanfront/view rooms.  This time, although there were upgradeable rooms available, we got stuck in a 4th floor king right above Collins Avenue…it was small, worn and noisy.  At cash prices of $500 + $100 in resort and parking, I would have been severely disappointed if paying out of pocket.

The beach area and easy access to the boardwalk is great, but ever-aging facilities, disinterested service and poor elite benefits make this a much less desireable redemption now that it’s a category 5.

a person holding a sign in front of a white building
The Confidante Miami Beach
The Confidante Miami Beach, part of Hyatt - Guest Reservations
Standard King Room

The Confidante Miami Beach Bottom Line Review

Bottom line: Although the location and outdoor areas are marvelous (it’s right on Miami Beach and the Miami Beach Boardwalk), moving from category 4 to category 5 makes this feel like much less of a value than it used to be.  Poor elite recognition, subpar standard rooms and ageing facilities feel all the more apparent when you’re forking over 23K points or $300-500 per night. I’ve loved this hotel as an oceanfront value for years, but it will likely be awhile before we’ll be back…and probably not without booking an oceanfront room or a suite.  There’s simply better value to be had in Miami/Fort Lauderdale.

  • Points Price: Now a Category 5, 17-23K points per night.  We made the reservation before the category change and used a Category 1-4 Certificate from the Chase Hyatt Card.
  • Cash Price: Huge seasonal variation.  For the night I stayed, the cash member price was $529, not including the nightly resort fee of $45 + tax.  To me, those cash rates for the standard rooms represent very poor value.
  • Points Value: In low season, prices can be between $100-$130/nt which would make it a poor redemption.  However, rates can soar well above $500 in high season, taking it well above our reasonable redemption value of 1.6 CPP.
  • Resort Fee: There’s a resort fee of $45 + tax, not charged on points redemptions.
  • Parking: Valet-only at $45 per night with in & out privileges, no self-parking at the hotel. Free for Globalists on award stays.
  • Turndown service: None.
  • Housekeeping: Currently every three days or on request.
  • Internet: Decent. I certainly can’t call it “fast”, but not the slowest either.  I wouldn’t want to have to rely on it for zoom meetings.
  • Dining
    • Breakfast: This was a big disappointment.  There is no club lounge, so breakfast is served in Ambersweet, the restaurant on the first floor.  Before this visit, the breakfast was a la carte from the menu and very high quality.  Now, it is a breakfast buffet with made-to-order eggs and omelets.  While it’s a step above a Hyatt Place or Hilton Garden Inn (it includes charcuterie and smoked salmon), the overall quality was mediocre.  Judging from the grumbling I heard from other folks, there wasn’t much variety from day to day.  And if paying out of pocket, it’s $45 per person.
    • Lunch & Dinner: Ambersweet Restaurant serves breakfast, lunch and dinner from 7am-10pm.  There is an outdoor pool bar called “The Backyard” open from 11am-8pm Sun-Wed and ’till 11pm Thurs-Sat.  There is also an indoor cocktail lounge open from 3pm-12am daily.
  • Spa: The Spa at the Confidante, a rooftop spa featuring private air-conditioned treatment and cabanas. Two heated, outdoor pools, including an adults-only pool
  • Fitness Room: 10th floor, with good ocean views.  Like the rest of the hotel, it’s fairly worn but has more than enough equipment to put together a cardio or circuit workout, if not quite the same as you’d be able to do at home.
  • Hyatt Globalist Elite Benefits: 
    • Suite Upgrade: None. The Confidante is fairly notorious for trying to skate around complimentary upgrades unless they are confirmed in advance.  While there were upgradedable rooms available, they assigned us a 4th-floor, street-facing standard room right above Collins Avenue.  Easily my least-favorite room in the 5-6 times I’ve stayed here.
    • Club Lounge: None. They used to provide 2 free drink tickets that could be used at the bar for cocktails, smoothies or espresso drinks…no more.
    • Free Breakfast: Mediocre buffet breakfast served at Ambersweet Restaurant.
    • 4PM Late Checkout: Another elite benefit that they are notoriously stingy on.  I’ve never been able to get later than a 1pm checkout.  That was the case here.  They do now provide “hospitality rooms” for elites to use post-beach/pool to shower and change, a welcome and thoughtful addition.
    • Free Parking: Free valet parking on award stays, otherwise $45+tax.
  • Would I stay again?  Previous to this stay and the category change, yes. Now, I’m much more ambivalent.  I absolutely love the location: far enough from South Beach to feel more relaxed, but within easy reach of bars and restaurants. The beach and pool areas are great, as is being right on the boardwalk. That said, the facilities are already worn and getting more ragged with each passing year.  If you are able to get an oceanfront room or suite, they can be fantastic. The standard or interior rooms are poor value for cash or points, in my opinion. As a category 4, the quirks and poor elite recognition were more easily overlooked.  As a category 5 that is almost always at peak pricing, it’s not as appetizing.  After regularly coming here once a year or so, it will probably be awhile before we’re back.
  • Confidante pros:
    • Still love this location.  I know that some would prefer to be right in the center of South Beach.  I like being right outside for a quieter beach/neighbourhood experience, but still being a 5-minute drive/10-minute bike ride when you want to be in the middle of the action.
    • Nice beach area with full service food and beverage
    • Pool and bar is a fun outdoor area to hang out in, especially at night with the lights on.
    • Some of the suites and oceanfront rooms are spacious with wonderful views.  If we ever stay here again, I would absolutely use a confirmed suite upgrade.
    • Serviceable fitness area
  • Confidante cons:
    • Property seems to show its age more and more with each visit.  Some standard rooms are quirky and fun, some are cramped and noisy.
    • Formerly incredible breakfast has been replaced by a mediocre buffet (that would be $45/pp if paying cash).
    • Globalist/elite recognition is marginal; no room upgrade, 1-hour late checkout, no welcome drinks
    • Street-facing rooms can be quite noisy
    • Valet/Resort fee will add $100/night to cash rate.
a gym with exercise equipment
Fitness Center at the Confidante
a room with a bar and chairs
Indoor Cocktail Lounge at the Confidante
a room with tables and chairs
Ambersweet Restaurant
a patio area with chairs and tables in front of a building
Patio/Bar Area
a group of people by a pool
Family Pool
a pool with palm trees and chairs
Adults-only pool at the Confidante
a beach with many chairs and umbrellas
Serviced beach area at the Confidante
a beach with chairs and umbrellas
Beach area at the Confidante
a buffet table with food on it
Breakfast Buffet at Ambersweet Restaurant
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[…] a firsthand appraisal but also enables an intuitive connection with the machine that could be your future coffee confidante. The hushed hum of machines and the rich aroma of roasted beans envelop you in an ambiance of […]


stayed here a few months back on a cert… lucked out for a renovated “miami suite” – we had indicated that space was more imporant than view since we were traveling with an infant. It was also facing collins but did what it needed to do space wise. Agreed breakfast buffet was lackluster but pool area/location was good, like the lobby and pool bar (pricey but you know what youre getting in south beach). disappointing loss for certificate bookings, not sure I’d pay cash rates with so many other options


I don’t miss those Layovers to the Caribbean from the West Coast!

Evan F


My wife and I were just there as well, first week of March for two nights. As a Hyatt Globalist myself, my take on the property and (lack) of benefits you published is spot-on. I don’t see how this property rates as high as it does (or used to?) given its lackluster feel and amenities.

One last little bit…I am not 100% certain you can even use a suite upgrade at this property, I thought I read somewhere in the T&C that this location is excluded from their use? I’m sure someone here can validate.


I want to thank all who leave info about the hotel. We planned our first vacation from Chicago in 13 years to stay at the Confidante and now, thanks to you all, we have decided to cancel our reservation and go elsewhere.


Regarding room upgrades, I come to expect them at Hyatt and Hilton overseas only. I can’t recall ever getting a domestic room upgrade. But every stay in South America or Asia at those hotels has involved a room upgrade.


I think Miami is the most overrated city in the entire US. Yes, they have a wonderful warm climate year round and really nice beaches, but the customer service is absolutely appalling, both at the Confidante, and also the rest of South Beach. The biggest culprit in my mind is the mandatory service charge that replaces the tip pretty much everywhere. There is basically no incentive to provide good customer service because you are going to pay the service fee anywhere. At the Confidante, there are a few exceptions (I really enjoyed interacting with the valet manager and the wait staff at the steakhouse, they were wonderful), but most of the rest of the staff couldn’t care less about you. I have absolutely no desire to return to Miami at any point in the future. If I am going to return to Florida’s beaches, I’m going to be going to Tampa/Clearwater, or Destin/Panama City Beach.


Sorry to hear about ur experience
Not surprised!
All the hey days of south beach in the 80 and 90 will not come back
I was one of the original group mdpl
Who revived the Art Deco architecture and saved all south beach from demolition Grace to the wonderful lady Barbara capitman rip We made sure to register all the beautiful Art Deco buildings on the n h trust
No to be destroyed or change the outside demography changed I hope it t will come back lots to see and do
D Beauchamp
Certified tourguide


Damn, I have a stay booked for early April…thanks I guess for lowering my expectations!


Re buffet, order a la carte. It’s way better, and cheaper. I protested how bad the buffet was as a globalist, showed them the globalist benefit is breakfast period… not limited to buffet, and was able to order a la carte with proper coffees etc. It was so much better!


Hey Tim! Taken plenty of trips here as i love the location but now im in the same situation especially after the category change. I would be very interested to hear your thoughts on the next best value proposition in the miami beach area!

John Ryan

In my opinion, it is worth it to stay near MIA, where the hotels are much cheaper, and then take the shuttle to the Airport Flyer bus, and you’re in South Beach, and all you have to pay is $2.50 for the bus ride and the hotels are much cheaper.


FWIW, we did the exact same thing recently (1 night stay in mid-March on our way to the Caribbean, booked with a FNC prior to the category change), and had a slightly different experience.

As a Globalist, we received an OK room ‘upgrade’ to higher floor-oceanview, and received a coupon at check-in for comp drinks (2x$20) @ the pool bar. We ordered the ‘large’ size ($24 each) and the difference was waived.


I was down there twice 5 years ago for free.I went in Dec. for 6 nites the party time is over and the trouble time is now here, look at spring break..I was on 14th and Collins and the police travel 4 in a group. I saw lots of trouble in broad daylight and your better off staying at ur hotel after like 10pm. Was a Great short term stay like NYC was !!