Back in 2021, Amex Platinum cards added a new benefit: Earn back up to $200 per year on Fine Hotels & Resorts (FHR) or The Hotel Collection (THC) prepaid bookings. We already knew that FHR prepaid bookings earn hotel points and are eligible for elite benefits, but I didn’t think the same was true of THC bookings. I was wrong. They do.
In this guide, I’ll describe that feature and other surprising findings about The Hotel Collection…
Find and Book
Start here to find all Fine Hotel & Resort (FHR) and The Hotel Collection (THC) properties in the United States. You can then click through to a city or country to view a list of properties there.
If you want to narrow the search to only THC properties, click the checkbox labelled “The Hotel Collection.” You can toggle the view between “View List” and “View Map.”
Benefits
Despite the image above showing five benefits, there are really only 3 worth mentioning:
- $100 onsite credit for qualifying dining, spa, and resort activities
- Room upgrade at check-in, if available
- Platinum card members get 5 Membership Rewards points per dollar
These benefits pale in comparison to Fine Hotels & Resorts which offers the above benefits plus daily breakfast for two, noon check-in (if available), guaranteed 4pm late checkout, and complimentary wi-fi.
Even though Amex lists the ability to pay with points on prepaid bookings as a benefit, please do not do this with THC bookings. You’ll get less than 1 cent per point value that way.
Prices often (always?) match standard rates
I comparison shopped a number of hotels to see how THC booking prices compare to booking direct with the same hotels. In every case, The Hotel Collection rate matched the hotel’s own standard rate.
It’s important to understand though that it’s almost always possible to book a hotel for less than the standard rate when not booking through THC. For example, most chain hotels offer discounted member rates. Many hotels offer discounted AAA and government rates. And you’ll frequently see promotional rates on a hotel’s website that are significantly cheaper than the standard rate. Also, when booking directly, you may be able to earn additional points or cash back by starting your search through an online shopping portal. You can’t do that with THC.
So, when making a THC booking, make sure that the benefits outweigh the extra cost vs booking directly.
For tips on finding the best prices when your dates are flexible, see: Find your own Fine Hotels & Resorts deals (the same techniques work for The Hotel Collection).
Must book at least 2 nights
The Hotel Collection requires booking at least two nights in order to get the advertised benefits ($100 hotel credit and room upgrade). That I knew. What surprised me is that you also need to book 2 nights in order to earn the Platinum $200 prepaid hotel credit. Hat tip to reader Brennan for pointing this out. Brennan wrote:
As a couple others have noted, I also received Hilton diamond benefits as well as points on a Hotel Collection 2 night stay that qualified for the $200 credit. One thing to note…a one night booking at a hotel included in the “Hotel Collection” coded as “Amex Travel” on my statement and did not trigger the credit. It seems you actually need a 2 night stay for the charge to code as “Hotel Collection” and get the $200 credit. You can’t book a one night stay, forgo the $100 F&B credit and still get the $200 credit.
For the record, Fine Hotels & Resorts bookings offer all benefits and credits even on 1 night bookings.
Earn hotel points and elite perks on prepaid stays
We often warn against booking chain hotels through online travel agencies like Expedia, Orbitz, Travelocity, etc. because when booked this way you won’t earn hotel points or elite benefits on your stay.
Amex works differently though. When booking a chain hotel through either Fine Hotels & Resorts or The Hotel Collection, you will be eligible to earn hotel points and elite credits, and you’ll be eligible for elite benefits during your stay. This is true regardless of whether you make a prepaid booking or opt to pay at the hotel.
This is great news because it means that we can stack all of these rewards on stays:
- Up to 5x Membership Rewards points when you pay with a consumer Platinum card.
- Up to $200 back when you pay with a consumer Platinum card.
- Hotel points for the stay (for example, most Marriott hotels offer members 10 points per dollar plus extra points for elite members).
- Elite nights for the stay (for those seeking elite status with the hotel chain, the nights spent at a participating hotel will add to your qualification requirements)
- Hotel promo benefits (hotel chains often offer promos with extra points or other perks)
- Enjoy FHR or THC benefits during the stay
- Enjoy hotel elite benefits during the stay (when they are different from the FHR or THC benefits)
Prepaid bookings are refundable
Another reason many people don’t like to book prepaid hotel rates is that they are usually non-refundable. That’s not true of THC or FHR prepaid bookings. Most search results show up front that the hotel offers “Flexible Cancellation”. When checking out, make sure to note the exact date by which cancellation is required for a full refund. This will often be the day before check-in.
You can’t split payments for prepaid bookings
If you have multiple consumer Platinum cards, you may be tempted to book a single prepaid stay and split the charge across your Platinum cards in order to earn the $200 prepaid hotel rebate on each one. Unfortunately, you can’t. There’s no option to split payment online, and I wasn’t able to get that done via the phone either.
You could, though, book separate two night stays running consecutively if you’d like to use multiple $200 credits during the same trip. If doing this, you’ll likely only receive one $100 experience credit than one for every two nights.
Fine Hotels & Resorts vs. The Hotel Collection
In many ways Fine Hotels & Resorts (FHR) is better than The Hotel Collection (THC):
- FHR offers benefits on 1 night stays, THC requires 2 nights.
- FHR offers better benefits than THC. THC offers only a property credit plus a chance of a room upgrade. FHR offers the same plus daily breakfast for two, noon check-in (if available), guaranteed 4pm late checkout, and complimentary wi-fi.
- There are far more FHR hotels worldwide than THC.
- When using points to pay for FHR bookings you’ll get 1 cent per point value. When using points to pay for THC bookings (please don’t!) you’ll get less than 1 cent per point value.
There are a couple of ways in which The Hotel Collection (THC) is sometimes better than Fine Hotels & Resorts (FHR):
- THC hotels are usually more affordable than FHR hotels.
- THC hotels may meet your destination needs better. For example, in Michigan there are 3 THC properties but no FHR properties. Similarly, in Asheville, North Carolina, I found 2 THC properties but no FHR properties.
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Another data point.. I booked the The Emerald House Lisbon, Curio Collection by Hilton (a Hotel Collection property) and received Diamond benefits but did not receive HH points or elite nights. I contacted Hilton support and was told that my stay did not qualify because it was booked through Amex Travel.
Additional info.. the reservation showed up in my Hilton account but I just didn’t receive points or elite nights.
I booked a FHR stay at a Marriott property. I am a Marriott elite, but I never saw a place to enter my loyalty number in the reservation (they are comments below that indicate that there was/is is a way to do it, but it’s hidden). At this point, is there any way to add my Marriott number to the reservation, other than contacting the hotel directly?
Try calling Amex travel
While I’ve had loyalty info propagate correctly and get credit for it at Hilton properties with THC, it most definitely does NOT work with Virgin Hotels. We booked a THC property in New Orleans and it doesn’t show up in their app. We emailed the property and they said:
==
Thank you for reaching out.
I checked your reservation, and it seems you booked via another party and not directly with the hotel. In this case the reservation will not appear on the app. Additionally, the Know member perks only apply to reservations booked directly and not with other parties.
However, your reservation includes the following amenities as an amex member:
• $60 Breakfast credit per day, per room (Funny Library & Commons Club only)
• $100 Hotel credit per stay
• Upgrade based on availability
• Welcome letter
==
It truly is YMMV (I enter my Loyalty account at checkout). So the key word is “eligible” by entering you loyalty info.
Its hit or miss depending on the property I have found.
But have earned points on all Shangri-La stays.
Peninsula/Four Seasons group doesn’t have a loyalty program.
Its been hit/miss with Bonvoy/IHG/Hilton on stays this year (7 so far and have 2 more booked thru end of 2024).
I also follow up “contact property in Amex Travel under the “trip”, if reservation hasn’t shown up in the Hotel brand app, I ask them to manually add the reservation “So I can track my reservation in the Hilton/Bonvoy/IHG etc app”. I think that this might help but also then connects your elite status to the reservation.
Double-dipping with Hilton/IHG/Marriott is also hit or miss – and up to the property.
Just like some hotel properties will bonus on all spend charged to room inc taxes, while others only bonus on the base rate minus fees, taxes, F&B, etc.
I was disappointed with our stay at Resort world Hilton – we spent several hundred at Carversteak and other F&B charged to the room (beyond $15 dawghouz credits).
Last year, I booked a 2 night stay at a Hyatt hotel via The Hotel Collection. My thinking was that I will get my breakfast via my globalist status and will be able to use the $100 elsewhere. I hope it works!
Greg and Nick. I hope you guys can help me with an issue I am having booking 2 night stays on some Hotel Collection Properties, specifically the Sofitel in Montevideo, Uruguay and the NH Villa de Bilbao in Spain. When I try to book 2 nights, the properties are correctly labeled as Hotel Collection but show as not available. If you try to book them 1 night at a time, the same dates magically appear, but it is not a “hotels collection” reservation so it does not trigger the $200 credit. I have called Amex Travel several times and I have had different reactions: from puzzled (as they cannot book 2 nights either) to downright rude and despondent: “you are wrong, these are not hotel collections properties”. Do you guys think you could do a bit of research on this? Both properties show up under $200 a night most nights.
If I stay at a FHR that is a Hilton, and, I have Diamond status with Hilton, can I get a double upgrade?
If it was up to me, sure! But seriously, it’s possible but definitely not guaranteed.
This has happened to me.. I received a double upgrade for booking a Hilton property via FHR.
I made a 1 night booking at Marriott in Florence thru the Hotel Collection and received the $200 credit. Although I changed my travel plans and cancelled that and received a refund. I am now looking at other hotels and I can’t make a 1 night Hotel Collection booking right now. But I was able to do it a few weeks ago.
That’s very interesting. It sounds like it might be hit or miss as to 1) whether it’s possible to book a 1 night stay; and 2) whether you’ll get the credit.
My bad sorry it was a Fine Hotels+ Resorts booking not the Hotels Collection, I forgot that can be booked for just 1 night.
I appreciate the correction!
Just saw my prepaid Marriott hotel Collection reservation post on my Bonvoy account as an upcoming stay. Assume I’ll get elite night credits plus points. Took a week though.
[…] This was a really good guide, I think I can manage to squeeze the $200 Platinum hotel credit somehow: The Hotel Collection Mini Guide: Prepaid rates earn hotel points/perks, and more surprising finds. […]
Very helpful article Greg. You guys are the best when it comes to points & miles. Thanks for everything you do for this hobby. Is it possible to book a Hyatt for 2 days through The Hotel Collection and upgrade to a suite for 6,000 points by calling Hyatt? Would a FHC reservation show up under my account if I provide my Hyatt number?
Great question. I don’t know whether that would work or not.
I just want to check the balance on my gift card
Okay………
Just thinking creatively. If you have status with Hyatt as an example )or even Marriott), could you book multiple one night stays via different platinum CCs and then call brand and get them to bridge reservations so you don’t switch rooms. Granted you ahve to check out and in eveny day but could be benifitial to use all the $200 credit per CC. Or do the same with Hotel COllection for every 2 night stays. Possible?
Yes, it should work at least to earn multiple $200 credits. The hotel would be in its right to deny multiple room credits, though.
P2 and I have three Plats between us and I had been considering stacking all three, but I see your point. Do you think it would be safe to only use one P1 and one P2 back-to-back since there are two separate people (for FHR)? The one night stays make for alot of packing and unpacking…. thanks.
Nick has done that (alternated between P1 and P2) without any issues. And I think I remember that he was able to stay in the same room. It might even be fine to do P1, P2, P1
I am missing something: If I book these through AMEX how do I give my Hyatt Globalist or Marriott Platinum account number?
There is a field to enter it. You do have to find of hunt for it, but it’s there.
So when adding Hyatt – you can’t do it online because it only lets you add numbers – no letters so I had to call up the property and do it that way
Thanks! This is super helpful. Was wondering that exact same thing re: Hyatt. I’m Globalist so the Hotel Collection use of the AMEX hotel credit actually can make a lot of sense to use at a Hyatt property. Out of curiosity, did you actually receive your status benefits during your stay after you called and gave them your info? Also, did your stay load onto your Hyatt app under the “Stays” section once you gave the hotel your membership number?
I was booking a 3 night stay in Lyon, France for next month at the Intercontinental using the certs from my IHG card, but was only able to get the last 2 nights of the 3 I needed on points/certs. (P2 has some certs, too.) So, I booked a paid rate for the first night through FHR for about $325, which comes with breakfast, late check out and $100 property credit. I have already received the $200 AmEx credit. I emailed the property and they combined our reservation so we don’t have to change rooms. I had looked at their menu in advance and am excited to try their prix fixe dinner with the $100 credit, so I feel good about that use of the FHR credits and the IHG certificates.
Nice! I highly recommend doing the dinner on that first night. Otherwise, they might not be able to give you the credit on the nights that you booked with points (even though they combined the reservations)