No escape from Hyatt Residence Club resort fees (and no elite benefits)

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Consider this a Public Service Announcement.  I recently stayed on a paid rate at the Hyatt Residence Club Sedona, Piñon Pointe (review coming soon).  As a top tier Globalist, I expected the resort’s $20 per day resort fee to be waived, but when I asked them to remove it from the bill, I was told “Here at the Residence Club, we are exempt from all the World of Hyatt Benefits.”  I knew that most benefits didn’t apply, but I was surprised about this one.  I was even more surprised when I did some digging and found that resort fees are charged on award stays too!  In general, Hyatt waives resort fees on all award stays for all members… except at Hyatt Residence Clubs.

Resort fees not waived on award stays

World of Hyatt Terms (bolding is mine):

12. Waiver of Resort, Destination, or Facility Fee on Free Night Awards. Resort, destination, or facility fees, where charged by the applicable hotel or resort, will be waived for Members redeeming a Free Night Award. This benefit is not valid at any Hyatt Residence Club resort. This benefit applies only to nights for which the Member has redeemed a Free Night Award. This benefit does not apply to any Room Upgrade Award, Points + Cash Award, or any non-stay award (e.g., a Dining, Spa and More Award or a Future Meeting Credit (defined in Appendix D)). In some instances, a hotel or resort may charge other fees (such as a “service fee”) that are independent of any resort, destination, or facility fee charged by that hotel or resort. Any such fees will not be waived for Members pursuant to this benefit.

Resort fees not waived for Globalists

World of Hyatt Terms (bolding is mine):

(h) Waived Resort, Destination, or Facility Fees: Resort, destination, or facility fees, where charged by the applicable hotel or resort, will be waived for Globalists when paying an Eligible Rate. (As described in Appendix B, resort, destination, or facility fees are waived for all Members when staying on a Free Night Award.) This benefit is not valid at any Hyatt Residence Club resort. In some instances, a hotel or resort may charge other fees (such as a “service fee”) that are independent of any resort, destination, or facility fee charged by that hotel or resort. Any such fees will not be waived for Globalists pursuant to this benefit.

Point bonuses only

The only elite benefits available at Hyatt Residence Club resorts is that you can earn bonus points on paid stays based on your elite status level.

From Hyatt’s FAQ:

What benefits are applicable to Hyatt Residence Club resorts?

World of Hyatt in-hotel services and benefits may not be applicable at Hyatt Residence Club Resorts.

1. For World of Hyatt award stays at Hyatt Residence Club Resorts, complete housekeeping service is only provided on a “mid-week” basis for stays of 4 or more nights. Daily housekeeping includes only trash removal and is provided only upon request.

2. If daily complete housekeeping service for World of Hyatt award stays is desired, it may be requested for an additional fee. Requests must be made at least 72 hours in advance; fees vary by resort.

Tiered benefits:

1. Discoverists staying at Hyatt Residence Club Resorts are only eligible for the following benefit(s): 10% Bonus Points on the World of Hyatt Base Points earned when choosing points.

2. Explorists staying at Hyatt Residence Club Resorts are only eligible for the following benefit(s): 20% Bonus Points on the World of Hyatt Base Points earned when choosing points.

3. Globalists staying at Hyatt Residence Club Resorts are only eligible for the following benefit(s): 30% Bonus Points on the World of Hyatt Base Points earned when choosing points.

Hyatt Residence Clubs

As far as I can tell, there are 16 Residence Clubs and all are in the United States.  I don’t know which ones charge resort fees, but I expect that most do:

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Trent

The new Hyatt terms (dated April 4, 2022) have removed the exemption, therefore presumably HRC should now honor the waiver of Resort/Destination fees for Award stays.

Trent

Please delete my comment.
There is a section that references “Vacation Ownership Properties” which per the terms Hyatt Residence Club is apart of, and these properties unfortunately do not honor the waiver.
I saw the updated terms and thought they removed the language, but they just modified it.

John

Where’s the review greg?

Nick, roast him! Lol

Justin

Interesting on the cash rate. Good news on the award stay front, though… I have stayed twice at the Hyatt Residence Club Sedona, both on award stays. They never charged me a resort fee either time. I love that property.

[…] for award stays. That is, unless you’re staying at a Hyatt Residence Club property, which are exempt from giving loyalty benefits, including the resort fee waiver, for all guests, including Globalists. This might be a new thing […]

wanderlust

#Bonvoyed

dmstwo

Marriott recently purchased Hyatt Residence Club. Formal full intergartion is expected by April. They also own II and I was recently total they are in discussions to affiliate with or absorb Disney Vacation Club. Their marketing now includes discussions that the Hotel Programs are not a part of this mega vacation consortium and that although Hotel points can be used to book, that special provisions and fees my apply

Cavedweller

Buddy has $25K ? Disney Vacation Club. Is that good or bad they sell out ?? I know they like burn the people who buy their homes..

Iahphx

Thanks for the heads up. I actually stayed there as a globalist less than a year ago on points and was treated well. No resort fee and a nice upgrade to a one bedroom apartment. I was told that I had been the only globalist upgraded in weeks! I guess times have changed. I was actually thinking of going back this year, but award nights seem very scarce.

Mike Saint

I’ve stayed there before and didn’t get charged resort fees. Same as Maui and Carmel Highlands but maybe they changed things. I recently went to a Marriott timeshare presentation in Maui and was surprised when she told me Marriott bought a bunch of time shares from Hyatt. Maybe they changed this since then as It’s been a few years since I last stayed.

How did you like the property besides them not waiving the fee?

CericRushmore

Hyatt Residence Club (which is a timeshare company) is owned by Interval (which also owns the Marriott Vacation Club). Hyatt sold their interest in 2014. The branded timeshares have been all spun off. MVC is the same, reduced benefits compared to actual Marriott’s.

https://newsroom.hyatt.com/10-01-14-Interval-Leisure-Group-Completes-Acquisition-of-Hyatt-Residential-Group#:~:text=Miami%20and%20Chicago%20(October%201,Corporation%20(%E2%80%9CHyatt%E2%80%9D)%20(

Buzz

MVC owns Interval.

Pam

Marriott Vacations Worldwide (parent company of Marriott Vacation Club) purchased ILG (parent company of Interval Intl). Marriott Vacations Worldwide is a separate company from Marriott International – they own Hyatt Residence Club.

Pam

HRC has a financial arrangement to allow ILG to continue to use the Hyatt name and trademark

Ty B

Stayed at HRC Pinon Pointe back in July on points and wasn’t charged the resort fee.

NK3

Yeah, I have stayed there multiple times, as recently as last year, and they have never charged me the resort fee on award stays.

Kirk

Stayed at HRC Maui, didn’t get charged any resort fee. No upgrade, no free breakfast, no late checkout, but awesome property, and despite those things, if you can find award space, it’s a much better deal at 30k than the Hyatt Regency next door at 25k.

Pam

Yes experienced same (but did receive an upgrade).

Meanwhile at my Vistana Nanea Maui timeshare with Titanium status no benefits, which is also in the fine print so I guess pretty standard practice.

edddie d

I’m sure these are great properties, but if they cannot comport to the premise of brand loyalty, I’d really rather they not be included as part of the portfolio of Hyatt family hotels at all. Give ’em back to Marriott.

CericRushmore

So, the issue is they aren’t actually owned by Hyatt. I’m guessing there is some sort of brand commitment they made when Hyatt sold the Residence Club in 2014. Marriott Vacation Club is the same with Marriott, but honestly, they’ve really been great stays for us. I’ve stayed at a Hyatt Vacation Club as well in Key West and it was great. I think people just need to have the right elite expectation with these timeshare properties.

Buzz

The HRC was bought out by Interval International several years ago and in turn, Interval was bought by Marriott. MVC, HRC and Vistana (formerly Starwood) are timeshare properties all under the Marriott umbrella.

CericRushmore

To be clear, Marriott Vacations Worldwide Corporation owns MVC, HRC etc. Marriott Vacations Worldwide Corporation is not the same company as Marriott the hotel chain.

Buzz

I understand that. I’ve worked in the timeshare business for almost 30 years.

HChris

Same with Hilton Grand Vacations. No upgrades, no breakfast (or the awful new “food and beverage credit”), and even the free water wasn’t elite status specific, but everyone received some since they were part of what the mandatory resort fee covered. The only thing I received as a Hilton Diamond were 2k points as part of the MyWay benefit.

Grant

I believe Hyatt Residence Clubs are the timeshare / vacation rental division of Hyatt (https://www.hyattresidenceclub.com/home). I think if you go on a timeshare vacation package, these types of fees would be waived (or could be used as an excuse for saying no during a timeshare sales presentation).

Tyler

I’m even more surprised at the phrase, “we are exempt from all the World of Hyatt Benefits.” As if honoring your loyalty is a burden they are proud to shirk.

You would think a more PR-trained staff would phrase it, “unfortunately, we are unable to honor that benefit at this property.”

Reminds me of when AA bumped me from two flights in a row. When I complained about only receiving a $75 voucher or whatever I got, the AA manager for the airport responded, “Your remuneration is consistent with the minimum required compensation by the FAA, and would not have been provided if not mandated.”

Last edited 4 months ago by Tyler
Jimmy

The lack of PR-speak is kind of refreshing, really.

Gomike

You don’t pay the resort fee when booking though interval international.

Frank

Not sure if I just got lucky but I stayed earlier this year at the Carmel Highlands on points and was welcomed as a Globalist, given a bottle of wine, no room upgrade but gave us the best they could (they said no suite because it was full) and got free breakfast each day.

Frank

Also no fees of any kind, even parking.

Mark

Didn’t the Grand Aspen leave Hyatt recently?

LarryInNYC

These places are HINOs (Hyatt in name only). They’re actually operated by a division of Marriott (I believe), which would certainly explain what sounds like a certain level of glee when they informed you that no benefits apply.

Bob

Not sure if this is new but, I stayed at the Carmel Highlands and I wasn’t charged anything as a Globalist. I was given free breakfast and a room upgrade too.

Pam

Yeah really, staying next mth!

Pam

Just noticed for the first time that Carmel Highlands, though a Hyatt Residence Club, is branded as a “Hyatt” for Brand Explorer awards (along with only 2 other props). Guess I’ll earn a Badge from a stay here but maybe also why resort fees are waived?

Andre

I’ll never understand how some these hotels not owned by Hyatt don’t get that. The meager dollars they give back in benefits are nothing compared to the potential publicity they get when they treat people well.

Charles

Yeah got screwed by this in Puerto Rico. Only found out from trip advisor so knew what to expect before checking in. Otherwise I would have been (more) irate. There should be a bigger warning as opposed to being burried in the small print. I was excited to try my newly earned globalist benefits.. a reason I chose the hotel.

Pam

Which of the 2 Hyatt Residence did you stay?