In order to improve my Round the World award plans, I took a chance… I cancelled an award with the hopes that available award seats would re-appear on certain segments. I lost that bet, but it’s all good. My back-up plan may be even better than the original…
- See which cards they each selected in the live-streamed credit card draft here.
- Review the challenge rules and budgets here.
- Catch up on all ongoing updates here.
In the post “Round the World Award Booked! Lessons learned,” I revealed that I had booked a Round the World itinerary for two (my guest will remain a secret until the trip begins). However, since I and my mystery companion had different starting points and since my award hold didn’t really “hold” as planned, we ended up with different flights for crossing both the Pacific and the Atlantic oceans. All of our “in-between” flights would be together though. Now, though, I’ve been able to rejigger things such that we will travel together across the Pacific and we have a chance of travelling together across the Atlantic. That sounds good right? But these changes meant risking losing out on desirable “in-between” flights. That gamble didn’t work out as hoped…
Limited rejiggering options
For their Round the World Awards, ANA allows free changes to the time and date of any segment in your trip, but you can’t change the route or the carrier. If you want to make route or carrier changes (and we wanted both for my travel companion), you can’t even pay a fee to change the award. The only option is to pay 3,000 ANA miles to cancel the original booking (you then get your miles and fees back, but not the original $25 phone booking fee), and then rebook what you want.
Here’s the problem with cancelling and rebooking: if your original booking includes desirable flights that no longer have award seats available, there’s no way to hold on to those awards. Instead, here are the options:
- Keep the original Round the World booking altogether, or…
- Find alternative flights that are available, or…
- Hope that when you cancel your original booking that the award seats will go back into inventory.
I decided on 2 and 3. I found alternative flights (same airline and route, but different dates/times), but I still preferred the originals.
Gambling on Turkish awards
Two flights that I hoped to keep as-is were with Turkish Airlines. Both flights were unavailable for partner awards when I called ANA to cancel and rebuild my travel companion’s Round the World award. Luckily, awards were available for the same routes and same airline, but with slightly different date/times. One flight was simply later the same day. The other was the next day.
The ANA call center rep was very patient with me and understood my goal. We put together a brand new Round the World award before cancelling the old one. For the Turkish Airlines portions, we used the alternative date/times that were available. The agent then priced the award to make sure it was bookable as-is. It was. Then, I rolled the dice…
I told the ANA agent to go ahead and cancel the original award. I had to pay 3,000 ANA miles to do so, but they refunded the original award cost: 90,000 miles plus taxes & fees. The original $25 booking fee was not refunded, but the total taxes and fees for the new itinerary were significantly lower than the original so I actually saved money by making this change. That doesn’t help my budget for the challenge since my companion’s travel doesn’t come out of the challenge budget, but it helps my wallet.
My hope when cancelling the original award was that the Turkish flights that we wanted (and which were still booked on my Round the World award) would come back into inventory as available for partner awards. Immediately after cancelling, the agent checked on her end and I checked on mine (I used both United.com and AirCanada.com to check). No dice. We worked on other options for quite a while and tried again. Still no luck.
Switching my flights for $15.21
I set up ExpertFlyer alerts to let me know if awards re-appeared on the Turkish flights we wanted most (the flights that were still booked on my Round the World award). Now, my options were to simply wait and hope that I could eventually move my companion to my flights. Or, I could change my award to match hers. I preferred my flights, but there was no guarantee that seats would ever open up. Meanwhile, her flights still had award availability, but I didn’t know how long that would last. I decided that the safest bet was to switch my flights to match hers.
Since the new flights were on the same airline and route, ANA didn’t charge a fee to switch (that’s great: I was afraid that they would charge me the $25 booking fee again, but they didn’t). However, the taxes and fees imposed by Turkish had increased a tiny bit and so I had to pay $15.21 to complete the switch.
I’m still monitoring the original flights to see if awards open up again. If so, we can change both of our awards to those flights. That won’t be true for long though. I will soon complete booking a few other elements of our trip, and once those are locked in we might not have the freedom to change flight dates anymore. Plus, there are actually advantages to the new dates & times that I hope to capitalize on to make our trip even more amazing than originally planned.
Crossing the Atlantic together?
The final unsolved piece of the Round the World puzzle is our flight across the Atlantic ocean. Or, I should say that my piece is firmly in place, but my travel companion won’t necessarily be with me. No additional award seats are available for my flight.
In order to make it possible for my travel companion to be on the same flight as me, I booked her on the same airline and route, but on a future date. My hope was that an award seat would later open up on my flight so that I could simply call ANA again to switch her to that flight. Luckily, this turned out to be less of a gamble than I thought…
After discussing the plans with my travel companion, I found out that she might prefer to go on a later flight after all!
Wrap up
When a business class award opened up on the same flight I’m booked on across the Pacific ocean, I realized that it was now possible to travel together for much more of the Round the World trip than I originally thought. Since ANA doesn’t allow routing changes to Round the World awards, we had to cancel and rebook my travel companion. Overall, this saved me money since the new taxes & fees were lower, but it meant switching a couple of flights that we would have preferred to keep as-is. Despite that minor issue, I’m excited about our new plans! We will now travel together in business class on all segments except the final Atlantic ocean crossing (but travelling together on that one is still a possibility), and due to an unwanted date change for one of the flights, we’ll have more time than previously planned in one excellent location for awesome experiences. I can’t wait!
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I was reading and said to my self probably its his wife, then the more I read I said oh its probably his son, then realize he is referring to the companion as a “Her’ I bet my money that the companion is Carrie!
I had just assumed that the second ticket was for Greg’s wife. But now that it’s explicitly a secret, I’m hoping that Carrie gets to go!
Hi Greg,
Although it is somewhat helpful to understand the ticket change/cancellation/adjustment process with ANA, the way you describe various ticket awards are not – instead you could use Ticket #A, Ticket #B, Ticket #C and on… and describe those accordingly, like: Booked award, On-hold award, Alternative award, etc. Otherwise it’s hard to understand what are you talking about.
Will continue to watch for story development. Best of luck!
Thanks for that feedback!
While I’m sure we’re all on tenterhooks to learn who the mysterious woman in business class will be, I suspect that Mrs. Miler is even more eager to find out!
Is Istanbul question covered in the rules? Can you count a stop there as two continents (assuming you cross the Bosporus)?
Mrs. Miler actually was the one who suggested this particular companion.
Istanbul: yes, it would be fine to count it as two continents, but I already have Asia and Europe in the bag anyway so that doesn’t help in my case.
You set the Goofs up with a line like that..Tell the Wife I have many Good lawyers.But have a nice time No One is watching..
ALOHA
I love you guys and I value a lot of what I learn from all of you. I also know that this competition (3 cards/3 continents) requires a lot of complex investigation and work for you to be successful.
I hope, however, that you realize that articles like this one serve as a reminder that most of us cannot or will not go even close to the lengths you do to book or improve your travel plans. We do not have the time or tools to make it worthwhile. When you brag that your lowered your incidental costs from $25 to $15.21 as a result of hours of planning and phone calls I laugh. My overall goal is to fly business class (using miles) on long trips with my wife and save hundreds if not thousands of dollars in the process, so incidentals like booking fees don’t even factor into the equation, unless they rise to the level of large fuel surcharges.
Thanks for all you guys do but this traveler will always prefer to “keep it simple” and not try to mastermind and tweak every possible angle of my trips for maximum advantage; I find my trips are much more enjoyable that way.
They have a limited cash budget, that’s why saving every dollar is important to their plans.
I must have been unclear in the post about the savings. I actually saved almost $200 by changing my companion’s RTW award. I just didn’t want to get into the specific details there because that wasn’t relevant to the competition. However, not having to pay a $25 change fee for my ticket was relevant to the competition.
There are several things going on in this article:
So for me, too, a difference of $150 on an around-the-world J itinerary might not make a difference, all the other information in the article is valuable to me.
Correct $150 but that’s his job Travel. I like u want a min amount of trouble as in changes and if every computer doesn’t pick it up .Nightmare !!
I see what you mean, but I think I found value; I read it like Greg intended – the total fees for the trip were notably lower. While I don’t have the time that the FMers do, I spend many hours researching every premium award vacation for my wife and I. Any information about lowering costs/protecting awards is useful to me.
In my private awards travel blog, I posted about a similar situation to Greg (blocking an award flight while hoping a better date opened up). I locked an award for a $25 change fee instead of paying $400 in fees/taxes a second time, which is worth it to me. And my friends found it useful, because it showed them an idea for not sacrificing “good” while pursuing “best.” I think that applies here too.