Frequent Miler's latest team challenge, Million Mile Madness, is almost done! The last two weeks Greg, Nick, and Stephen competed to earn 1 Million SAS miles by flying 15 airlines. But who completed the challenge with the most Speed, Affordability, and Style?
One of the best ways to book domestic United Airlines flights is by using Turkish Miles & Smiles. When you can find saver award availability, Turkish charges just 10K miles each way in economy class and 15K miles each way in business class within the United States (including to Alaska and Hawaii) with much lower change and cancellation fees than United for the exact same United flights.
Flights to other parts of North America (like Canada/Mexico) are also just 10K each way in economy class or 15K in business class. This is true whether booking one-way, round-trip, direct, or multi-segment connecting itineraries. We’ve published a number of posts about this major sweet spot. However, this post is an effort to consolidate information and fully answer the question, “How do you book United flights using Turkish Airlines miles?”.
Things to know about booking with Turkish
- Book via email or over the phone if you can’t online: While some itineraries can be booked online with Turkish, some may not show up. In those cases, you’ll need to either email or call to book over the phone with Turkish Miles & Smiles at 1-800-874-8875. Note that for a while, phone bookings were not working, but we received several reports of success from readers who booked over the phone early this year. Email bookings should also still be working, so try the email process if you strike out on the phone.
- United Airlines Saver availability only: You must find United saver availability. Only United saver availability is bookable with partner miles. You can not book segments operated by Hawaiian or other airlines with Turkish miles. You can not use Turkish miles to book award seats that are only available to United credit card holders or United elite members — only saver availability that you see when not logged in to a United account.
- Connecting itineraries are OK: Award pricing is per direction regardless of segments (i.e. EWR-HNL is 7.5K one way in economy class. EWR-ORD-LAX-HNL is also 7.5K one way in economy even though there are 2 stops provided the layours don’t exceed maximum connection times).
- Award holds: Turkish will give you a hold for 48 hours if booking more than 7 days in advance, so there is no need to transfer before putting an award on hold in most cases.
- Transfers are not instant: Citi ThankYou points generally transfer in 18-30 hours. You can alternatively transfer from Marriott Rewards, but the transfer time is likely to be a week or more.
- No mixed cabin bookings: You can not combine an itinerary with some legs in business class and others in economy class. This makes it hard to book awards up front as United does not release much saver availability in business class. Note that Turkish updated its award booking terms late in 2019 to say it is now possible to book a mixed-cabin award in cases where one of your flights does not have a matching class of service (e.g. one leg has business class but the other leg is operated by a small regional plane with no business class cabin). However, YMMV — the online tool does not yet show these itineraries.
Award prices
Turkish Miles & Smiles has a pretty interesting award chart. You can find the full award chart here (scroll down to “Promotional award ticket table” and click the tiny red arrows to the right of those words to expand the chart).
However, they used to have a separate award chart for awards flown within a region on Turkish as well as domestic Star Alliance awards (which do not need to be operated by Turkish). They eliminated the following chart sometime last year, but awards still price according to this chart for the time being.
Here are the relevant notes that used to exit just below that chart about domestic flights::
***Applicable Mile amount for direct flights with Star Alliance member airlines in the same country.
As you can see, domestic Star Alliance awards should price at 15K round trip in Economy Class / 25K in business class / 40K in first class. Since a one-way is half the cost of a round trip, here is a simpler breakdown:
Domestic United Airlines awards with Turkish Miles & Smiles
-
-
- 7.5K each way in economy class
- 12.5K each way in business class
- 20K each way in first class (Note: United no longer operates 3-cabin flights in the United states, so what United calls “first class” is really business class)
-
Those are some amazing prices when you consider that they apply to domestic flights across the United States — whether you’re flying an expensive regional flight to hop a state or two away, on a premium transcon flight, or all the way to Alaska or Hawaii (even with connections to get there). LifeMiles gets attention for the fact that flights can be booked for 7500 miles each way within a single US region. Turkish charges 7.5K each way within the United States.
Step by step guide
Here’s how to book United flights with Turkish Miles & Smiles.
Step 1) Check United.com for saver availability
Start at United.com and search your preferred date and route looking for saver award availability. Only saver awards can be booked with partner miles.
Note that you Turkish can not book seats that are only available to United credit card holders or elite members. Your best bet is to make sure you are not logged in at United.com when searching.
Step 2) Try booking a United award ticket with Turkish Airlines online
Some domestic United Airlines flights can be booked online for just 7,500 miles each way (including to places like Hawaii and Alaska). Unfortunately, the online tool definitely doesn’t show everything that is bookable via the phone. Generally speaking, only basic one-stop itineraries are available online, though note that you can book one-way online. Some itineraries just don’t show up for no explicable reason, occasionally an itinerary prices higher than it should, and when booking online the member using miles must be on the itinerary (it is possible to book via phone/email for others without the member paying needing to be on the itinerary). Here are the basic quirks regarding online booking (note that you can avoid these altogether by booking over the phone):
- Many available routes don’t show up online. It’s not clear why, but many itineraries that are available at United.com do not show up on the Turkish Airlines website.
- Not all routes price correctly online. Most domestic US itineraries now price at 7,500 miles each way in economy class online. Some price at over 11K online for no known reason (the same itineraries can be booked over the phone for 7,500 miles each way).
- The online tool often doesn’t show the most direct routing. Even when direct flights are available, the system sometimes forces a connection (for example, rather than allowing a nonstop round trip award between San Francisco and Honolulu, the options presented required connecting through Los Angeles or vice versa).
- You can not book tickets for others online unless the member booking is also traveling. For example, the online system would not allow me to make a booking for my wife and son (without me) using my miles. It is possible to book travel for others over the phone and via email.
Note that when we first broke the news of this sweet spot a year ago, there were additional drawbacks that have been resolved (for example, while you could previously only book round trip online, you can now book one-ways; while airports like Newark used to be missing from the online search tool, most domestic US airports are now loaded in the tool).
Despite the drawbacks, if you’d like to try booking a Star Alliance award like a United domestic trip online using Turkish Miles & Smiles, first log into your Turkish Miles & Smiles account. Then, click the drop-down menu to the right of your name (in the top right corner). Choose “Miles Transactions” and then look for the “Star Alliance Award Ticket” area and click “Book Now”.
That will take you to the Star Alliance booking tool, which looks exactly like the booking tool on the home page, only it works for searching Star Alliance awards (whereas the one on the home page apparently doesn’t). From there, it’s fairly self-explanatory. If you try to search via the home page, it will not work. Follow the directions above to get to the right tool.
Note that you can specify a cabin to search, but the tool returns both economy and business class results either way. You will see results tabbed as economy and business on dates when both are available:
If you search and nothing happens, it is not finding availability. This does not mean that no awards are available. Assuming you have found United saver availability, it just means that you’ll need to call or email to book. Note that sometimes, agents don’t see availability that should be there, but you’re more likely than not to have success via phone or email.
However, if your route has availability that will be shown online, you’ll see results like this:
From there, you select your desired flights and go forward to book as you would on any airline website. If you have miles in your account, you should be able to complete the process online. However, if you do not yet have miles and/or you do not find the itinerary you want online, you’ll want to move on to Step 3.
Step 3) Call Turkish Airlines. Feed the agent each segment separately. (Alternatively, the email process still works. See this post for instructions on booking via email)
To book a United Airlines award ticket over the phone with Turkish Miles & Smiles, follow these steps:
- Call 1-800-874-8875
- Press 1 to continue in English
- Press 1 because you’re a Miles & Smiles member
- Enter your Miles & Smiles number
- Press 1 to confirm your number is correct
- Press 4 for reservations
When you call Turkish Airlines to book a United Airlines award ticket over the phone, you will need to be prepared to tell the agent exactly which flights you want and then feed the agent one segment at a time.
For example, if you’re looking to fly from Chicago to Honolulu with a layover in San Francisco, you’ll need to be very specific:
“I’d like to book a partner flight on United airlines. There are 2 segments. The first flight is from Chicago (ORD) to San Francisco (SFO) on October 22nd for 2 passengers in economy class. I’m looking for flight UA 1891 leaving Chicago at 10am and arriving at 12:50pm in San Francisco.”
Let the agent find that flight. Then, move on to the next flight.
“The second segment is from San Francisco (SFO) to Honolulu (HNL) on October 22nd for 2 passengers in economy class. I’m looking for flight UA 300 leaving San Francisco at 2:10pm.”
If you instead just ask for Chicago to Honolulu, the agent will likely tell you that there is no availability (unless there is a nonstop flight available). You have to go segment by segment.
Keep in mind that the max layover on domestic itineraries appears to be 4 hours. If your itinerary has a longer layover, you’ll be charged for two awards.
Note that sometimes, agents will not find the itinerary you want. In that case, you’ll need to proceed to Step 4. If the agent found the itinerary you wanted, skip to Step 5.
Step 4) Hang up, Call again.
If the agent does not find the itinerary you wanted (and you have verified that it shows up as a saver award at United.com), politely end the call. Then, hang up and call again and try with a different agent.
Unfortunately, this is the biggest hangup with booking Turkish Miles & Smiles awards: not all agents seem to be able to find all United saver availability. I’ve sometimes been able to book on the first phone call and other times it has taken me 5 or 6 phone calls over the course of a week to find an agent who was able to book what I wanted. I’ve literally had back-to-back phone calls where one agent said there were no available seats and the next agent saw the availability I was after. You just need to roll the dice and be persistent.
Step 5) Put an award on hold
Once an agent finds your flights, you will need to ask them to put the itinerary on hold for you to transfer over the miles (since Turkish allows free and easy holds there is no reason to transfer miles before this point). The agent will need to take the names and birthdates of the passengers in your party to put it on hold. The process is a bit slow because everything gets repeated a couple of times for clarity.
Provided you are booking travel at least 7 days in advance, you will be offered a hold of 48 hours, which is plenty of time to transfer the miles necessary.
If you are booking a flight within 7 days of travel, you will only get a hold for 24 hours. That may be enough time to make the transfer if you’re lucky.
Step 6) Transfer miles
Option 1: Citi ThankYou Points
Most people will transfer Citi ThankYou points to Turkish Miles & Smiles since Turkish Airlines Miles & Smiles is a 1:1 Citi Transfer Partner. Simply log in to ThankYou.com and transfer your points to Turkish Miles & Smiles like you would with any airline partner.
Transfers from Citi are not instant. Transfer times vary from 18-30 hours. You should easily receive the miles in time to ticket your held award provided you initiate the transfer right away after placing the hold.
Citi did provide a transfer bonus to Turkish Miles & Smiles once in 2018. Hopefully we will see that return.
Option 2: Marriott Bonvoy*
You can alternatively / additionally transfer Marriott Bonvoy points to Turkish Miles & Smiles at a rate of 3 Marriott points to 1 Turkish Airlines mile. When you transfer 60,000 Marriott points, you’ll get a 5K bonus for a total of 25K Turkish miles. Unfortunately, Marriott transfers are slow and may take a week or more. You can’t count on a transfer from Marriott processing while you have an award on hold.
Option 3: Buy miles from Turkish
Turkish Miles & Smiles will sell you up to 50,000 miles for 3 cents per mile. These miles post instantly to your account, so this can be a way to top off your account for a valuable award.
Option 4: Buy Citi ThankYou points
As long as you have a card that earns Citi ThankYou points, and you have at least one point in your account, you can buy additional ThankYou points for 2.5 cents each, up to a maximum of 100K points per year. You can then transfer those points to airline miles. Greg wrote about this in detail a while ago: Buy miles via ThankYou Rewards. He then wrote a post about doing it specifically for award to Hawaii. See: $386 to Hawaii round trip from anywhere in the US.
Step 7) Call back to ticket before deadline
Once you have the miles necessary in your account, you’ll need to call back to ticket your held award.
The process is pretty straightforward: you’ll call Turkish again and tell them that you need to pay for an award you have on hold. You’ll give them the PNR and they will verify all of the information. The agent will then transfer you to an automated system to enter your credit card information. After you enter credit card info, the agent came will verify the first 4 and last 4 digits of the card number and your Miles & Smiles number and then transfer you to an automated prompt to enter your Miles & Smiles PIN. That “PIN” is the password for the account. Once that is complete, the award can be ticketed.
Change / cancellation fee for Turkish award tickets
Changes before check-in will incur a $25 fee (the ticket must be used within 1 year of the day it is issued). Changes after check-in or a no-show will incur a $50 fee. Itineraries can be canceled over the phone and miles are immediately re-deposited.
Bottom line
Turkish Miles and Smiles offers the hands-down best value for booking United Airlines domestic award flights. Unfortunately, the process for booking isn’t always easy, but it can be well worth a little effort for the huge mileage savings, especially on expensive regional flights or awards to far-off parts of the country like Hawaii and Alaska where United Saver awards would cost several times as many miles for the same flights.
For other posts on Turkish Miles and Smiles, see:
- 7.5K each way to Hawaii: The sweetest spot we’ve been missing
- Forget email, book Turkish awards over the phone (7.5K each way)
- $386 to Hawaii round trip from anywhere in the US
- Booking Turkish online: my bumbling experiments
- Turkish still a mixed bag, but patience helps
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If paying for any taxes with a United card that offers free checked bag(s), does the benefit convey? Can’t find much on checked bag allowance on the mainland to Hawaii Turkish Star Alliance bookings on United.
Didnt work for me for my flight to hawaii
Hello, Nick, others.
I received further info from the “Feedback Team” in response to my request/”feedback”, but want to run this by others to see if it makes sense??. From previous comment string, I shared that the deal buster for me after going through saga was when Customer Center Agent told me (and confirmed when I questioned), that Traveler had to present the Credit Card used for Mileage redemption booking fee/taxes at the airport. In this case I’m in CA and was booking for 2 travelers for EWR (NY) to LAX. My credit card was used so that wouldn’t work. I still don’t see how this can be a requirement because from my previous experience with Turkish, and several times with Aeroplan, once I’ve paid for the booking, I simply get the United Confirmation # and print itinerary from there, update passenger info, load TSA Pre info, etc. as applicable, check in and get United boarding passes via the normal process. (Ditto British Aire withh AA I believe). Never have I been asked at the airport to present a CC for the The Aeroplan, Turkish, (BA) booking fee????, but the following was received from the Turkish feedback team via email, which seems to confirm it is a known requirement:
We are performing an upgrade our service channels to improve our infrastructure. Turkish Airlines’ aim is always to improve and offer the best service.
We would like to point out that the related credit card used to purchase the tickets must be presented by the owner because of security reasons. This security check is being randomly applied by our system.
The card may be presented during boarding at the airport. You can also apply to nearest official Turkish Airlines sales office any time prior to your flight in order to complete the presentation process. We will unfortunately not be able to remove the check any other way.
I still can’t believe this is actually a requirement, so would like Nick others to comment based on their far greater experience. Workaround I guess would be to book using a CC from Traveler that they carry with them, but if not necessary…
Thx in advance for the review/reply
Never been asked for it at the airport. If you were flying Turkish, I could envision a world where they might actually ask, but nobody at United is going to ask. A friend flew on a United flight this week he booked via Turkish last week. He also received an email saying he’d have to present the CC at the airport. I told him not to worry about it, nobody is going to ask (he wasn’t concerned for his flight as much as for a flight he booked for a family member). United didn’t ask to see his credit card. I’ve booked tickets for my wife to fly without me with her sister and brother-in-law and our son. United didn’t ask to see the CC. I’d just ignore it as I don’t think UA is ever going to ask for it (I haven’t seen any reports of it).
Thanks Nick. That position of Turkish’ didn’t make sense to me but glad to have your input and your recent examples. Appreciate the quick reply.
Hi Eric & Nick,
I had the same experience when booking UA flight from EWR to HNL (I am travelling on the booking). For me, the phone agent mentioned I needed to go visit a TK sales office before my flight to verify CC / Passport.
Neither airport has TK staff so it sounds like it would be a PITA to verify. Would there be a risk of TK cancelling my award if I do not head in verify? I already have the UA ticket number and PNR. thanks in advance for the help!
Andrew C
Booked 5 round trip tickets states to Hawaii. Turkish air states tickets are confirmed however, United only has record of my ticket and states it is not confirmed but on “hold”. Called back to Turkish air and they just confirm they are confirmed tickets and tell me to contact United. I am in this endless loop of not knowing if we have tickets secured and unable to select seats because United has no record of our flight. Help
Do you have ticket numbers?
Yes, TA provided this by email and I provided to United for search and still nothing.
That’s weird – they should be able to find the ticket number.
Can you pull up your reservation on the Lufthansa website with Turkish ticket number? And select seats there?
Just tried them all and it states “Unfortunately your booking could not be found”
Just following up as it seems others have had this issue. After emailing my local Turkish Air office they first gave me the same answer that tickets were confirmed. I provided screenshots from United. They finally were able to check that there was a technical issue booking with miles for multiple tickets. They reissued the tickets with new United confirmation number. It is still not perfect missing last leg but they are working on it. I can now see all 5 passengers on United website. I hope this is a rare experience however, it will be hesitant to book again with Miles & Smiles. Thanks for all the tips here.
Thank you for posting this! I am following closely. Hope your trip is awesome! We are going to Maui in Apr via Southwest due to the intro bonuses + referral between me and my wife. (75000+20000+50000) We are booking four round trip tickets form BNA to OGG. The round trip tickets cost right at 30000 per passenger with only $44.00 total taxes and fees with 2 free checked bags.
That’s awesome. We did Maui last April. Marriott 50k certificates SUB. My sister stayed at Residence Inn Maui Wailea which was going for over $800 a night. I stayed at the Waldorf Astoria Grand Wailea using Hilton points 95k a night-I think the going rate was $1,500 a night. Enjoy your time there
Megan that is funny we are using the Marriott Bonvoy 5 free night certificates to say at the Residence Inn Maui Wailea! Did your sister say it was good? The cash price for the 5 nights was $4700!! What a deal! LOL! I pray all works out with your United booking through Turkish Miles & Smiles!
Awesome! I am still sitting on 5 free nights from P2 haven’t decided on how to use. Residence Inn was great. It sits on an incline/hill so the walk back up from the beach can be a work out however, my sister said they had a shuttle to the mall which is next to Grand Wailea/beach. The Residence Inn had great breakfast spread and the kitchenette in room was a great add. If you are brining kids you might want to see if Grand Wailea is offering day passes for purchase to use the pool as they have a pretty big waterslide which the kids loved. We only did one excursion which was snorkeling through Kai Kanani Sailing @kaikananisailing out to Molokini crater. Food and drink/bar is included and highly recommend. If you are going to do the road to Hana I highly recommend purchasing the audio tour through the app Gypsy Guide. It gives so many tips, history, and comedy during your drive. We were never able to get in at Mama’s Fish House which I know everyone recommends.
Hello,
Noting this article is 2 years old, hoping my comment will get read and replied.
I discovered the Turkish sweet spot via another online forum, but this one s even better/more helpful.
First, thank you for setting the expectations – good mileage redemption value but (very) difficult learning curve (that is my generous assessment).. I’m still not sure I’m going to hang in there. depends on whether issues I’m experiencing are temporary. The 7500 is sweet, and I’m already heavily invested in time spent. However, that said, it is still proving to be unworkable. I’m using the very good and prescriptive and good input from this article. However, 2 days straight could not get through to call center ( at least 15x calls spread out. auto reply “too much customer call volume”). tried the email route (thx to this article tip) and after pinging several locations got a response from LAX team. They pushed back and I pushed back and they finally provided a reservation – but then redirected me to call center “to pay”. can’t get through. Looked online (logged in) and can see the booking and a “pay” option – but when I try that , no-go and redirects to call center. Also my first encounter with call center, couple months ago, accent was so thick that believe led to misinterpretation and incorrect booking. The “Feedback Team” was very good, knowledgeable, and responsive and eventually fixed the problem and follow up email apologized and told me the phone agent “would be disciplined” (yikes – wasn’t looking for that!).
SO…. any other options to pay? any luck if I’m just persistent via email that they will take the payment that method?
The Calif to Hawaii looks good as we’ll use that in future and that one does appear to pop up online.
But my present need to for EWR>LAX for Thxgv “week” and don’t want to leave passengers stranded. I’m covered with more expensive (miles) via JetBlue, but since the Saver flights finally popped up, if I could get the Turkish/United transaction done, I’d cancel the JB and save a bunch. The Saver flights are there so it’s just a matter of connecting with Turkish w/o 10 more hours of my time, and then them not fumbling.
Appreciate any input/insight!
Thanks for the comment it has some great info! Can you provide the email you used I am unable to find any on Turkish website…
I am looking at trying this this weekend via call and email attempt to book early Apr 2023 from BNA to OGG. I currently do not have any transferable points to send to Turkish but am looking at getting the Capital one Venture X or the Citi Premier soon to cover. I just wanted to try this and see if I could book and then cancel the booking if successful till I actually have points. I do not want to get one of those cards if this isn’t something I can nail down. Will advise after my attempt! I want to use this option as the other closest I can use is CUR points with Southwest for around 34000 roundtrip x 4 for the whole family. I would much rather use Turkish for 60,000 rather than 136,000 with Southwest for 4 roundtrip tickets.
I’m not the right person to comment on your CC timing. I had capitol one and transferred first (instantaneous), then started looking how to use. I will provide you email contact – THEN – my info to the Feedback team. I cancelled my transaction – complete nightmare as you’ll see and couldn’t continue to risk traveler – nor spend any more time. My limited input – if you can’t complete transaction online you’re in for a lot of risk/trouble. That being said, I will likely use this for future LAX to hawaii…as those seem to be readily available and we go there a lot. I will wait for a long time before i try mainland for anyone other than myself:
Email:RESERVATION.LAX@THY.COM
Feedback/saga:
This was a completely unworkable process. I ended up cancelling the reservation. I am hoping that in return for my troubles, multiple hours spent, and constructive feedback, you will consider crediting my account with mileage for all my efforts.
I was attempting to use my Miles for 2 tickets (for my daughter and her friend) to travel from New York to California – using a flight with your Star Alliance partner United. Very straight forward transaction. Could not be completed online. Could not get through to your Call center so I started with your LAX team.
Please see attached for my correspondence with LAX team. After no further response from “Paola”, I WAS finally able to get ahold of your Call center THIS morning, to attempt to make payment/complete the transaction. If you record these conversations you can confirm everything I am relaying:
First agent this morning: I gave her the Turkish Booking info. She then made me tell her every detail of the flight, passenger info, contact info… Why? It all comes up with the booking reference. I can see that when I’m logged into my account. Regardless, I provided all that information. Then she proceeded to tell me I had to Call United Airlines to pay for the ticket.???? I told her that was incorrect, but she insisted. I hung up. I called back 1 hour later and spoke to another agent. Same process (asked me to provide ALL the information associated with xxxxxx), but then they transferred me to payment system to input Credit card info. That all proceeded correctly. However, when confirming my ticket, the agent informed me that Traveler would have to show/present the credit card at the airport of departure. I am in California and made this reservation for my daughter and her friend in New York. They have no means to present my credit card at EWR airport?? Agent confirmed that is the required process. I cancelled reservation at that point. Very Very disappointing.
I hope you will consider my request for a mileage credit and advise me how to more easily transact a reservation like this in the future.
Thank you and respectfully,
Hello – did you receive my previous reply couple hours ago? Checking back, I didn’t see it here but maybe a glitch. Not looking to rant, but have “taken” (used) a lot of good input from forums, self-help you tube videos, etc. over the past and figured I needed to “give” back….
Eric, yeah but all I read was…”tried the email route (thx to this article tip) and after pinging several locations got a response from LAX team. They pushed back and I pushed back and they finally provided a reservation…” So no email address was listed. It seems that Turkish has taken them down from their site or something all that is there is a phone number….Yes I have too gotten a lot of good info from people on here and other forums. I am new to the game only been doing it since Feb of this year. Thanks again!
@eric: only options to pay for your itinerary are to call or to drive to a ticket office (maybe they have one in your city?). I’ve never not gotten through over the phone and I know someone who ticketed two awards just this past week, but I haven’t called them myself lately. If you don’t have a ticket office in your city, you’re just going to have to keep trying.
@joseph: if you just Google “Turkish Airlines ticket office”, you’ll find the page on their website with contact info.
Nick,
Yes sir I have done that and it takes you to a contact page where you select a state/city then the type of office you are looking for and for all the cities listed there, none of them have a “ticket sales office” listed in the drop down as the email instructions say…
“2) Email a ticket office to inquire about availability and confirm the priceTurkish Airlines operates ticket offices in 9 US cities and 2 Canadian cities. They publish contact information for these offices on their website here. Be sure to choose “Ticket Sales Office” rather than “Airport Sales Office” or something like that.”
Did I write that paragraph somewhere? I don’t doubt it, I just don’t recall it. I’d just try the airport sales office. Sounds the same to me and there’s no additional cost to copy and paste that email to additional addresses, I don’t know why I tried to talk anybody out of it. Worst case scenario you get no response, second worst scenario you get a response saying they can’t do it, and the only other scenario is one where they do it and I’d take a one-in-three shot all day long. In fact, I’d take it over and over to at least 5 or 6 email addresses (maybe more) figuring that if my odds are 1 in 3 every time I’ll eventually hit the jackpot. Sorry if I led you astray on that!
Thx Nick . Not going to drive to Los Angeles from my beautiful Central Coast City.
But the rest of your info has been good. Just wish Turkish could deliver. really feels like rolling the dice each time. Have to go back to air canada – event though more miles and that obnoxious fee… :). But their communication and their systems way less sketchy….
I see now. looks like goes through an approval process. Though everything I shared was professional and helpful – including the email address. Oh well
Eric,
I just emailed them and got this response.
Dear Valued Passenger,
Our office is closed to public and assist passengers through e-mail (reservation.lax@thy.com)
Working hours : 09:00- 17:00 weekdays
Closed on weekends and public holidays.
We will answer your email at first come-first served basis and as soon as possible. The response time is longer than usual, due to the high intensity.
If you have purchased your ticket through a travel agency , please contact with your agency for any refund/rebooking requests.
You can reach us at 1-800-874-8875(24/7)
We thank you for your patience and apologize for the inconvenience.
Will see how long ti takes for them to respond…stay tuned lol!
All,
Just got a response back from Turkish email saying I have to book via telephone. See response below:
Dear Passenger,
To check availability and purchase your Award Star Alliance ticket kindly contact us 24/7 at 1 800 874 8875.
Best Regards,
PAOLA DUMEZIC
Reservation Department
Turkish Airlines,
2101 Rosecrans Ave.
Suite 5264
El Segundo, CA 90245
T +1 310 640 8989-49921
I don’t know what you’re referring to, but any comments with a web URL or email address get caught in our spam filter and do not post without approval. In the case of the ticket offices, I have intentionally not posted the URL or email addresses as the moment that gets widespread attention you’ll stop getting responses from anyone. As I’ve told people many times before: if you find a particularly responsive office and you tell everyone about it, they’re just going to get slammed and nobody is going to get a response anymore.
I recommend copying and pasting the same email request to a bunch of ticket offices. There are literally hundreds of them listed on that contact page. Pick a good handful. You don’t have to limit yourself to US-based offices. Best of luck.
I’m sure the email address tagged it as spam. That’s OK – was just trying to relay my current experience and office that responded in case helpful and since requested by a reader
Urgent question, if I’m already booked on a United flight using United miles, but later found a cheaper price for same flight using Turkish miles, can I double book myself first using Turkish Miles and THEN cancel the United booking, or do i need to cancel the United booking first which would make me nervous? Flight departs in less than 24 hours but i do have option for free cancellation of United flight
Probably no help for you since your q from a month ago, but my vote would be a strong NO. Make sure your Turkish is correct (AFTER you read the confirming email/ticket), THEN cancel United. I did what you proposed and then found out the Turkish info was incorrect. United flight was way higher (miles/points) at that point. Several hours with Turkish Feedback team (booked additional/correct reservation) and a month later (miles from incorrect flight finally refunded)…and all was fixed. quite the scramble/stress.
Same scenario if I would have waited: I would have just used/kept my United if it was still in place after I discovered the Turkish error – and cancelled the Turkish/fight it out later. at least no stress about reaching my destination w/o a large increase in $/miles.
I was trying to book a Lufthansa Business class flight India to US through Turkish miles. I did see availability online (after I selected Star Award Ticket) but after I went to the step to enter passenger details, it won’t go forward. I called the customer service and they couldn’t even see it (I guessed that they were probably going through the homepage which only works for Turkish metal flights). What do you do in this case, has HUCA or email been known to help in cases like this?
Once I book it, how would I get the booking into my account with United?
Insanely bad customer service. I’ve been hung up on twice…I ask the agent about the availability, they say just a moment…then go silent for a few minutes and hang up the call?? So weird.
United site shows saver availability and aircanada shows the same flight available for star alliance award booking, but when I call Turkish they say they don’t have any availability? Any tips? I fed the segments to them individually and together and still no luck. Any advice would be greatly appreciated.
this still works. I had to HUCA 15 times though, but it worked eventually.
Try looking up United flights through Air Canada’s website as well. You can see which flight from United are available for partners
HUCA?
Hang up, call again? (guessing)
Thanks I should have seen that lol
Thanks for this guide! I managed to get two flights on the first call. The third flight was not available. What I noticed was that on the economy saver awards the price in united miles should not exceed 22.5K points to be valid for booking through Turkish Awards. This still works 2021
Is anyone else not seeing Saver flights on united at all anymore? Not sure if it’s just the legs I’m looking at, but seeing very little availability if any at all.
I didn’t see saver any more as well but I just changed a flight that I booked a year ago and I was able to feed it through to the agent. I looked for flights to Hawaii that had 22.5K miles for two people one way and that cost $5.60 in tax, I think those are the ones available for Turkish airlines. It took 4 calls and maybe 20 min wait each time to get someone to help and that also didn’t hang-up/drop the call but it was worth it. That guy is a ledgend!
I didn’t see saver any more as well but I just changed a flight that I booked a year ago and I was able to feed it through to the agent. It took 4 calls and maybe 20 min wait each time to get someone to help and that also didn’t hang-up/drop the call but it was worth it. That guy is a ledgend!
It doesn’t show saver on the website anymore, like in his screen shots. But anything below 22.5K Miles is basically a Saver. I just booked the last leg of our flight. Had to wait a couple of weeks for it to reach that price again, but it was worth the wait
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Just a quick update and DP on these bookings. I was only given 5 hours for a hold. Not sure if this is consistent for anyone else, but definitely makes it really close to try and get the TY points transferred in time.