Possible negative change on the Caesars x Wyndham status match-go-round

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Caesars Rewards Status Match

Dave Grossman at Miles Talk reported earlier this week on updated language on the Caesars Rewards site for matching status from Wyndham Rewards:

Please Note: You must have earned Tier Status with your current loyalty program in order for your status to be matched.  Caesars Rewards will not grant status to WR members who came into the WR program from a tier match promotion with other programs or who previously had recent Caesars Rewards status that was about to expire, and vice versa.

Many members have reported much slower-than-usual matching this year. Indeed, Stephen Pepper submitted for a status match on 2/2/22 and thus far dueces have not been wild for him. He’s still sitting on Gold status five weeks later. Indeed, quite a few readers have reported the same on this post.

My own match from Wyndham Rewards was uncharacteristically sluggish this year, though it did go through successfully: I submitted for a match on 2/1/22 and it took more than four weeks after submitting for my Caesars status to update to Diamond.

The language above makes it sound as though one’s Wyndham status must be earned rather than matched in order to get Caesars status. If true, that would be a new change. Previously, anyone with Wyndham status was matched to Caesars Rewards Diamond and received the associated benefits (minus lounge access in Las Vegas, though with a relatively small number of Rewards Credits one could get that also).

Stephen reports that the Wayback Machine shows that the above terms weren’t on the Caesars status matching website as recently as February 4, so that’s been added at some point in the last month. That could explain why some people have been successful and others haven’t, though I’m not sure what we can reliably guess from that.

My own Wyndham Rewards Diamond status was successfully matched to Caesars Diamond even though I’ve never “earned” Wyndham status. Several years ago, it was possible to match from Hilton to Wyndham and then from Wyndham to Caesars Rewards (Wyndham stopped matching from other programs during the pandemic). I wrote about the process in the the post From zero to hero on the status-match-go-round. I have been matching back and forth between Caesars and Wyndham ever since. My latest match from Wyndham was last month when my Caesars status expired on 2/1/22. I’m not sure if it makes any difference, but I believe that my current Wyndham status was extended from last year to this year rather than matched again from Caesars in 2022. At the very least, either I got in early enough to beat this change (certainly possible) or Caesars is writing terms to discourage behavior that they don’t want without any mechanism in place to enforce those terms (equally possible).

I should also note that I guess there is some possibility that having some tier credit earning helped push through my match. I’ve been dabbling in the Caesars online sportsbook since sportsbooks were legalized in New York. I haven’t earned enough tier credits for Diamond status, but neither was I at zero.

My wife has not had any play at the Caesars sportsbook, but her match also went through eventually. Her Wyndham Diamond status comes courtesy of the Wyndham Business Earner card. I’m not sure whether Caesars considers that to be a “tier match promotion” or whether she will have trouble matching in the future as someone “who previously had recent Caesars Rewards status that was about to expire”. Your guess is as good as mine.

Is the Caesars Diamond Celebration Dinner party over?

I have additionally read plenty of mixed reports about whether or not the annual Diamond celebration dinner is being honored in Las Vegas. This is an annual $100 dining credit for Diamond members. Some matched members have reported successfully using it this year (since February 1st) and others have been told that they were not eligible because their status was matched.

This was the cart from which we chose our steaks when we used our Diamond celebration dinner at Gordon Ramsay Steak in Paris Las Vegas.

My guess is that Caesars doesn’t want members on the status-match-go-round. I have to think that they intend to enforce that somehow, but maybe the best they can do is manually deny the Diamond celebration dinner benefit? On my trip to Las Vegas a couple of years ago, there were some restaurants where you needed to get a voucher at the players club desk to use the $100 celebration dinner, but the restaurant at which we dined did not require a voucher  (rather they swiped our Caesars cards and took $100 off the bill per Diamond member – there were 3 or 4 of us in our group at dinner).

If there is some human element in this, maybe some will still slide by with the celebration dinner benefit. If Caesars actually does program some sort of different “Diamond Lite” for matched members, that will certainly be a disappointment (though it always seemed a bit too generous to last forever).

I don’t know the current status of free show tickets, which is another Diamond member benefit. Keep in mind that the Caesars Diamond celebration dinner is available at some Caesars properties outside of Las Vegas also (but YMMV as to whether or not it is honored).

Book free Atlantis stay now?

One other Diamond level perk that you might want to consider using sooner rather than later (if it fits your plans / desires) is the free Atlantis Bahamas stay. Bougie Miles has published an updated guide for the free Atlantis stay, including some positive changes that might make it more appealing. You can now get a free 5-night stay with $150 in slot credit.

I had dropped consideration of using this benefit after reading this Miles to Memories post about Shawn’s experience a couple of years ago, but the new improvements had me reconsider. I called to try to book it yesterday, but after more than an hour and 30 minutes on hold, a representative put me back on hold to verify my details (I spent more than an hour and 40 minutes on hold in total!) only to come back and tell me that she could not verify my Diamond status. She said that if it had recently updated (it updated earlier this month) that it sometimes takes a bit but that she could reach out to Caeasars via email and they would usually confirm within 24-48 hours. She said she would call me back or email me when verified, possibly same-day. More than 24 hours have passed and no update. If you’ve only recently had your status update, it might be worth holding off a bit before calling — though on the flip side, you might want to reserve before they decide to limit this benefit, too.

Will Wyndham bring back status matches?

In conversation about these changes, Stephen wondered whether this may be a precursor to Wyndham re-opening the status match floodgates. That’s an interesting prediction because it may explain why Caesars has suddenly decided to put a stop to matching those whose Wyndham status was matched. As mentioned above, Wyndham used to offer generous matches from other programs but stopped during the pandemic. It is certainl possible that they intend to offer matches once again and Caesars didn’t want to give away Diamond status as easily as Wyndham intends to give away Diamond.

That is purely speculation and while I think that is an excellent educated guess and that Stephen should get at least half a prediction point if it comes true, I am less convinced that Wyndham’s promotions team is connected enough to the people in charge of the match at Caesars for one hand to know what the other is doing.

I’m not sure that a Wyndham status match will be worth very much without the Caesars tie-up, but I guess we’ll see what happens there.

Sportsbook free bet comes through

On the Caesars Diamond benefits side, I recently posted about a new-to-me benefit of Caesars Diamond status: a monthly $20 free bet at the online sportsbook. When I wrote the post, I had not yet received a bet from that promotion and I guessed that it was because my match only came through this month. However, I am glad to say that my $20 free bet did post to my Caesars sportsbook account this week. Since I am already playing at their sportsbook, this is an easy freebie that I’ll likely enjoy each month. Maybe I’ll add a segment to Frequent Miler on the Air with my monthly results from the free bet! Hopefully between my wife and I we can earn enough over the course of the year from the free bets to more than cover the cost of the Wyndham business card’s annual fee :-).

Bottom line

Overall, I am bummed to hear that there may be big changes coming to the status-match-go-round, but I am still not totally convinced that the good times are over. If you haven’t yet matched your Wyndham Diamond to Caesars Diamond, it is probably worth giving that a shot sooner rather than later and hoping to hit it big.

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Gene

Got the email to from Caesars we status matched you by accident. Luckily for the short time I was Diamond I went to MGM and matched to them. Maybe I can match back

ODB

I got my upgrade to diamond 2 weeks ago, logged in today and I’m back to gold. Anyone else lose status matched from Wyndham?

Kevin

Same here. After emails to customer service, it finally matched to Diamond. I got a new Diamond card and everything, but when I logged in today, it says Gold again.

Steve

Had gotten Diamond status beginning of march mine was reversed today too!

Buhse

Same. Down to gold.

Sam

Mine just got downgraded today. And I had been calling Atlantis over the past few days trying to book a room for late summer, but never got through. I guess that’s off now.

garettg

Just a quick data point, matched my Wyndham Diamond (not earned or from Earner Biz) to Caesar’s Diamond on 2/1, took about a week to go through, and it was showing the celebration dinner online but disappeared with the recent news. I was able to still use my celebration dinner this weekend in Vegas. This experience was the same for wife’s account, same data point.

Darlene

I matched back on Feb 1 and it took longer than I thought it would. I actually didn’t receive notice via email about it until 2 weeks after I logged into the app and saw it showed the Diamond card which had previously shown the Gold. It took about 10 days to show in the app and I received the email on Feb 22. And in the email it does tell me to use my perks and specifically says the $100 dining credit. I also have received a separate email here in March telling me to make sure to book my free stay at Atlantis.

Pookie

Just as quick data points:

My Casers Diamond was quickly upgraded back via my Founders Card membership.

A family member was attempting to get Diamond status through a new application to the Wyndham Business Earners card. She received Wyndham Diamond within a couple days but so far is 0-for-2 attempts getting Caesars to reciprocate Diamond (applied ~2/13 and 3/5 on Caesars site)

ssss

Even for free, staying at the Atlantis is not worth it. The rooms and the property are horrible. The staff is rude. People are screaming at their kids. The food is beyond overpriced. The hotel is poorly run.

ssss

Great to know. It was more than the rooms; the lines, the staff rudeness, and the guests who didn’t understand that screaming across a hotel is not appropriate.

I flew to see the pigs, which consumed one day and reduced my torture. I highly recommend it. https://www.bahamasairtours.com/swim-with-pigs-nassau/?gclid=CjwKCAiAprGRBhBgEiwANJEY7KIL6G3R6jDSLrnOmm641mRFDqCglEL1B7pnBmEwLWt9qT-RKWDv-hoCinEQAvD_BwE

whocares

atlantis looks like a big ugly monstrosity. way too tall.

Retired Gambler

Good!! As a longtime Diamond Plus-Diamond Elite member who gets my status from gambling I hope the match from Wyndham ends. Too many “Diamond” members and you are causing the former El Dorado management team that runs Caesar’s (who stated in the proforma for the deal that Caesar’s was too generous w their comps) to cut back on benefits we actually earn! For example the free show tickets in Las Vegas for Diamond/Seven Stars members has been discontinued.

Steve

Submitted my status match on 2/2 took about 5 weeks for the match to go through. Had some play at a local caesars casino maybe that helped

Debbie

Finally received my biz earner in Feb after applying last Oct (!) and did a status match right away, still gold 4 weeks later, resubmitted a week ago, still gold.

Teresa Henning

I got matched I think about 6 weeks.

John

I think some database issues may be the problem. Obv, Caesars and Wyndham share some loyalty data across their two databases. But it’s possible either one of the databases missed a field or two relevant for matches (or, relevant data was not shared).

In the article, you also alluded to the C19 status extensions. It is also possible those extensions (which also applied to customers whose initial match was, say, in 2019) make it harder from an IT perspective to correctly identity those matched.

So that’s my story. They don’t like us habitual re-matchers. They changed the rules. But it will take some time to fully implement this stuff on a technical level. I strongly believe they’ll have this figured out come 2023, though.

Nick

Too many people mooching the diamond status so they are definitely getting rid of stuff

David Mieras

Wife & I waited three – four weeks didn’t get matched. Submitted again and we finally got matched. In the A.C. market and will probably visit this weekend to get new cards and see if we can get in the Laurel lounge. Will ask the desk about the celebration dinner. It’s been probably 5 -6 years now that we’ve been Diamond. Celebration dinner is great but lounge access is better and would be greatly missing.

Retired Gambler

If you want the Laurel Lounge it is $10 a person per visit in Reward Credits (don’t take other payments) to get in for base Diamond members (which is what you got w the match) so if you don’t have 2000 RCs you 2 can’t get in. One of the reasons I EARN at least Diamond Plus every year for free lounge access

David Mieras

For a retired gambler you need to drop a lot of coin to get Diamond Plus. I’ve Transferred 30K Wyndham points to Caesars in The Last 5 – 6 years twice. Been To The lounges dozens and dozens of times. Wyndham points are easy to acquire on the cheap. Ends up only costing a few bucks for 1K Wyndham points if you you MS.

Mike

I matched on 2/1/22 and it took 7 business days to come through. I ate at BGR in PH and the waiter said my $100 didn’t work so I went to the cage to speak with someone. They looked me up and told me matched status no longer qualified for the celebration dinner but gave me a one time credit for the $100. It is definitely dead.

Frank

Data point: I was lucky enough to match to Caesars Diamond from Wyndham without a problem (I submitted the request on Feb. 1, so maybe I got in before the rules changed later in Feb?).

I picked up my card in Vegas last week and the Celebration dinner was pre-loaded onto my card and I used it without a problem at Amalfi by Bobby Flay (which was quite good). No dinner voucher was needed; they just swiped my card.

A couple of weeks prior to my trip, I called Caesar’s Rewards customer service and asked if I qualified for the Celebration dinner and was emphatically told no. But it was on my account anyway.

pdxsymbol

Had no problem matching but I have the biz earner.

Some are reporting you’ll need 100tc to unlock the dinner. Looking for more DP about that.

Jim F.

I’ve been waiting for my WR to CTR match for over a month now. Each time I submit the match request I receive the message, “Your status will be upgraded in 7 days…”, but it never happens. Just another (sad) data point.

Jim F.

We’ll see, I guess. I haven’t submitted for about 3 weeks now and still no upgrade.

Reno Joe

In 1996, Congress passed a range of changes to the Internal Revenue Code that would go into effect in 1997. One of the changes created a massive “tax planning opportunity.” A few smart cookies figured it out and — eager for fame — tipped off the Wall Street Journal and similar new outlets, which then plastered the “opportunity” for the masses to read. By December 1996, Congress had closed the “opportunity” and no one benefited.

The loyalty programs monitor the blogs and will close opportunities they don’t like.

As the Rembrandts sang, it’s just the way it is baby.

Chris

On a Vegas forum there were literally hundreds of posts of people matching back and forth. Diamond status at Caesars comes with real benefits so it was only a matter of time when the famously tight-fisted new management of Eldorado puts an end to it.

Jeff

So it sounds like if you are matching back and forth from WR to Caesars you will not get the benefits? If you get Diamond status through the Wyndham Business Earner CC match (not sure if it appears differently in the system if the status was earned through merry-go-round matching or through an active credit card status) or through Founder’s card?

Barry

I’ve been having the same troubles as everyone else in doing the status match. I’m going to get a Wyndham business card and see what happens.

Mike Saint

With my bad luck I tried on February 6 and was NOT upgraded. I’m back down to Gold for the first time in several years. Looks like the free Diamond upgrade is over. Boo hoo. Was fun. I even went to Atlantis last year (although I didn’t actually stay there). I stayed at the Grand Hyatt but got the 2 free nights at Atlanis for two rooms. My wife is (I mean WAS) a Diamond member but now we’re both Gold. We have 3 kids so we booked 2 rooms.

We went in the room just to see it and it was really old and dated. I’m not sure we’d stay there but during COVID they only were allowing hotel guests so that’s why we did it.